Find all School-related info fast with the new School-Specific MBA Forum

It is currently 20 Aug 2014, 20:29

Close

GMAT Club Daily Prep

Thank you for using the timer - this advanced tool can estimate your performance and suggest more practice questions. We have subscribed you to Daily Prep Questions via email.

Customized
for You

we will pick new questions that match your level based on your Timer History

Track
Your Progress

every week, we’ll send you an estimated GMAT score based on your performance

Practice
Pays

we will pick new questions that match your level based on your Timer History

Not interested in getting valuable practice questions and articles delivered to your email? No problem, unsubscribe here.

Events & Promotions

Events & Promotions in June
Open Detailed Calendar

Post Your Questions to GMAC Official Representative Here

  Question banks Downloads My Bookmarks Reviews Important topics  
Author Message
Expert Post
Official GMAC Representative
User avatar
Joined: 04 Jun 2012
Posts: 182
Followers: 134

Kudos [?]: 30 [0], given: 0

Re: Post Your Questions to GMAC Official Representative Here [#permalink] New post 25 Nov 2013, 13:05
Expert's post
Hi runningguy,

To fix this problem, please download the new version of the software v2.2.317, which is available for download at www.mba.com/gmatprep.

We apologize for any inconvenience.

Upgrading your current version is easy: simply download and install the new GMATPrep file over your current application (you do not need to uninstall the old version). You will not lose any information relating to your history to date and any installed Question and/or Exam Packs will continue to be active.
To retrieve lost exam results from version 2.2.315, click “Review your practice exam scores” from the home screen.

I hope the above helps.

Many thanks,
Tina
_________________

Rebecca
Social Media Manager
Graduate Management Admission Council

Kaplan Promo CodeKnewton GMAT Discount CodesManhattan GMAT Discount Codes
Expert Post
Official GMAC Representative
User avatar
Joined: 04 Jun 2012
Posts: 182
Followers: 134

Kudos [?]: 30 [0], given: 0

Re: Post Your Questions to GMAC Official Representative Here [#permalink] New post 25 Nov 2013, 13:11
Expert's post
Hi gfreak,

You can update your GPA details by contacting the GMAT Customer Service team at Pearson Vue in your region. Please follow this link to find the team in your region:
https://www.mba.com/service/contact-us.aspx

Many thanks,
Tina
_________________

Rebecca
Social Media Manager
Graduate Management Admission Council

Expert Post
Official GMAC Representative
User avatar
Joined: 04 Jun 2012
Posts: 182
Followers: 134

Kudos [?]: 30 [0], given: 0

Re: Post Your Questions to GMAC Official Representative Here [#permalink] New post 25 Nov 2013, 13:24
Expert's post
Dear Fozzy,

The GMATPrep Exam Pack 1 contains 2 practice exams and includes one question pool for Exams 3 and 4. We recommend that users take each exam only once or risk seeing duplicate questions.

Many thanks,
Tina
_________________

Rebecca
Social Media Manager
Graduate Management Admission Council

Intern
Intern
avatar
Joined: 30 Sep 2013
Posts: 5
Followers: 1

Kudos [?]: 0 [0], given: 0

Re: Post Your Questions to GMAC Official Representative Here [#permalink] New post 27 Nov 2013, 09:08
Hey guys
I retook the GMAT prep test 1 by resetting the software twice(second time I clicked the reset button bu mistake) and i encountered many duplicate questions. Hence i am a bit apprehensive to take the the practice test 2 as I dont wanna waste time in answering the same questions. Please advise
Expert Post
Official GMAC Representative
User avatar
Joined: 04 Jun 2012
Posts: 182
Followers: 134

Kudos [?]: 30 [0], given: 0

Re: Post Your Questions to GMAC Official Representative Here [#permalink] New post 27 Nov 2013, 13:08
Expert's post
Hi roshan567,

We are recommending that candidates take each exam only once to avoid seeing duplicate questions. The GMAT Prep Pack includes 2 practice exams to replicate your experience of the real exam.

All the best,
Tina
_________________

Rebecca
Social Media Manager
Graduate Management Admission Council

Intern
Intern
avatar
Joined: 12 Oct 2013
Posts: 17
Followers: 0

Kudos [?]: 0 [0], given: 0

Re: Post Your Questions to GMAC Official Representative Here [#permalink] New post 05 Dec 2013, 00:01
Dear GMAT team,

My name is Govind Singh Patwal and I took the GMAT exam on Nov 23.

I faced a technical issue (Disruptions in Testing) during my GMAT which resulted in my low GMAT score.

Below is the description of the incidence:
---------------------------------------------------------------------------------------------------
The computer crashed after the AWA and Integrated reasoning section – This happened in front of the test administrator (you can verify this with the computer logs and the video recording), he tried to get the computer back on but it crashed again (again, you can verify this with the computer logs and the video recording). It was on the second attempt that the computer started – I wanted to lodge a complaint and asked the administrator whether these incidents will affect my exam/score, he answered in negative. When the exam got over, the crash incidents had an effect on my scores - The software did not add the score of individual questions in the Verbal section accurately, leading to low GMAT score. I brought the low score to the notice of the administrator and mentioned that I was quite sure that the low score was because of the computer crashing twice. He dismissed it saying that he had seen people scoring less than 300.
---------------------------------------------------------------------------------------------------

I then went to my GMAT coaching institute and my verbal trainer could not believe my low GMAT score, I scored 22 in the actual GMAT, whereas till that day I had consistently been scoring 36 (in fact only a day before the actual GMAT, I had taken the GMATPrep Exam 1 (for the first time) and scored 39 in the verbal section - GMATPrep cannot go off the mark by 17 points). My trainer persuaded me to write an email to GMAC customer support team.

I have been in touch with the GMAT customer support and the PearsonVUE support but have not been getting satisfactory answers.

Yesterday, the PearsonVUE team came back to me with the following:
---------------------------------------------------------------------------------------------------
Thank you for contacting Pearson VUE.

We have reviewed your concern and have checked your exam logs. Each exam goes through a two-step scoring process using different algorithms. The exam is scored both at the testing center and again when the results arrive at the Pearson hub. The two scores are compared. If there any differences, the result is sent to our technical team for investigation. In order for a score to become reportable, all results must match 100%. The scores that you received on both your unofficial and official score reports are accurate and contain no errors.

We have also performed a technical review of your exam logs and found no technical errors. Please contact us at your earliest convenience if you have any other question or concerns at 0120-439-7830 9 am to 6 pm IST. Please reference incident number < >. The incident number is our way of tracking this situation. We will be closing this incident at this time.
---------------------------------------------------------------------------------------------------

It seems like they are more interested in closing the case than resolving it.

I replied back today
---------------------------------------------------------------------------------------------------
Good Afternoon and thank you for your response, and while I appreciate your response, it leaves much to be answered. I am sure your organization is equally concerned by a situation where the software/hardware you use for your exam has several issues, and the risk that a perceived insufficient investigation would undermine the credibility of PearsonVUE- I am eager not just for a resolution to this matter but it would also benefit all of us to identify the cause as well.

First things first, we are clear that there were issues with the software - The software and the computer crashed twice after the AWA and the IR section. The fact that the software and the computer crashed points that your software or/and hardware is/are not robust for the GMAT. (I have never heard of the software/hardware crashing in a PMP exam at a Prometric centre). A crash should never happen in an exam. If a crash happens than no matter how many arguments you put forward to justify your case that the crash did not cause any effect on the exam, to shy from your responsibility, and to put the entire blame of the low score on the test taker; the arguments are bound to fall flat because of the simple reason that in the first place, your hardware or/and software was/were not robust enough to handle the exam (as an analogy, if in a pole vault event, the pole snaps and the athlete is not able to jump to his potential, the event organizer has to accept the responsibility for the simple reason that the pole should not have snapped in the first place – the snapping only shows inferior quality of poles used by the event organizer). To add to this, my case is not the only case of a computer crashing in a GMAT at PearsonVUE – the internet is full of such incidents. More than anything, what has disappointed me is that not even once in your emails have you accepted that the computer crashed. Accept that your hardware (or software or both) is/are faulty and not robust for the GMAT.

Also, as mentioned the extremely and unusually low Verbal score cannot be attributed to any other factor (I have been scoring around 36 on an average and scored 39 the last day on a GMATPrep exam (which I took for the first time)…there is nothing that explains the verbal score of 22.

If you are so sure that the crash (which only points to a faulty software or hardware or both) has nothing to do with my score, it would only transparent to share my verbal test with me (the questions, my answers and the official answers). I want to confirm that I answered all questions during the verbal section within the allotted time. This sharing of my test should not take more than a few minutes.
---------------------------------------------------------------------------------------------------

I think PearsonVUE should own up the responsibility of the faulty software - if they don't, then it would only be in the interest of GMAT test takers that GMAC consider companies like Prometric that provide better infrastructure and robust software/hardware (according to my experience with Prometric).

I look forward to a resolution - a thorough investigation, a retest or a refund.

Sincerely,
Govind Singh Patwal
Manager
Manager
avatar
Joined: 12 Sep 2010
Posts: 208
Followers: 2

Kudos [?]: 15 [0], given: 12

GMAT ToolKit User Reviews Badge
Re: Post Your Questions to GMAC Official Representative Here [#permalink] New post 05 Dec 2013, 12:23
Currently, mba.com is offering a 15% discount on GMAT materials (Promo code: 2013). I was trying to purchase the GMAT Prep Exam Pack #1 by using the code, but it did not work. Please help. Thank you.
Expert Post
Official GMAC Representative
User avatar
Joined: 04 Jun 2012
Posts: 182
Followers: 134

Kudos [?]: 30 [0], given: 0

Re: Post Your Questions to GMAC Official Representative Here [#permalink] New post 05 Dec 2013, 13:38
Expert's post
Dear Govind,

Thank you for your message. I have shared your message with GMAC's customer care team. I know that you messaged the OfficialGMAT Facebook page as well, so they will add this your previous inquiry.

A member of the team will be in touch with you shortly.

Many thanks,
Tina
_________________

Rebecca
Social Media Manager
Graduate Management Admission Council

Expert Post
Official GMAC Representative
User avatar
Joined: 04 Jun 2012
Posts: 182
Followers: 134

Kudos [?]: 30 [0], given: 0

Re: Post Your Questions to GMAC Official Representative Here [#permalink] New post 05 Dec 2013, 13:44
Expert's post
Hi Samwong,

The GMATPrep Exam Pack 1 is not part of the End of Sale promotion. Please see the detailed description tab on the mba.com store, which highlights that this product is not currently part of any promotions or discounts.

Many thanks,
Tina
_________________

Rebecca
Social Media Manager
Graduate Management Admission Council

Expert Post
Official GMAC Representative
User avatar
Joined: 04 Jun 2012
Posts: 182
Followers: 134

Kudos [?]: 30 [0], given: 0

Re: Post Your Questions to GMAC Official Representative Here [#permalink] New post 10 Dec 2013, 08:31
Expert's post
Dear Govind,

I wanted to let you know that we have re-opened your incident, and you will be contacted by someone at PVUE, if you haven't already, very soon.

Many thanks,
Tina
_________________

Rebecca
Social Media Manager
Graduate Management Admission Council

Intern
Intern
avatar
Joined: 12 Oct 2013
Posts: 17
Followers: 0

Kudos [?]: 0 [0], given: 0

Re: Post Your Questions to GMAC Official Representative Here [#permalink] New post 10 Dec 2013, 23:58
Dear Tina,

Thank you for your prompt response.

I called the PVUE team and they made me an offer. In normal circumstances I would't have accepted the offer, the only reason I accepted the offer was because I was under time pressure (I had to take the test this month and there were no dates after Dec 24. I could not have taken a date before Dec 23 - this left me with only 1 date Dec 24, which I did not want to miss)

I hope the computer/software problem does not reoccur on Dec 24, making me suffer because of infrastructure deficiencies. If the problem reoccurs, I will lose a year.

I also hope that I will be marked fairly (the algorithm will not take my past score in consideration and that it will not try to prove that I am a low scorer)

On your part, Tina, you have been extremely prompt, and I appreciate your promptness.

Sincerely,
Govind Singh Patwal
Intern
Intern
avatar
Joined: 12 Oct 2013
Posts: 17
Followers: 0

Kudos [?]: 0 [0], given: 0

Re: Post Your Questions to GMAC Official Representative Here [#permalink] New post 24 Dec 2013, 09:06
Dear GMAC team,

I want to express my utter disappointment with GMAC.

I re-took the GMAT today and as I had suspected (I mentioned my suspicion, on this forum, way back on Dec 11) got a low score – it seems the GMAC was bent on proving that I am a low scorer, and that it tweaked the algorithm accordingly. My score was exactly the same as it was last time – 570 (The breakup Q 41, V 28)

I had a talk with the Proctor and he said that as there were no “Technical” issues with the exams so he cannot take down my complaint. He advised me to write to GMAC, hence this email.

I think it is unfair to judge a test taker based on his or her past performance. What is more unfair is to try to prove that a candidate is a low scorer.

As a reply, you do have the concept of “experimental” questions with you. You can always mention that the ones that I got correct were experimental and the ones that I got wrong were not experimental – by the way, experimental questions are a nice way to show a perfect Bell-curve frequency distribution of the GMAT scores; there can be no other real reason for them (the reasoning that they are there to “test” the level of questions points to the incompetence of the question makers – are they not competent enough to draft the questions? Inadvertently GMAC is playing with the time/career of test takers. These “experimental questions” have made GMAT a test of luck rather than aptitude) – How about a Grand slam final between Nadal and Djokovic with “experimental” points? – points that can occur anytime of an match and which the players get to know only after the match. While one player works hard to win a point, but the efforts go down the drain as it was an “experimental” point. The other player, who lost the point, loses nothing because it was an “experimental” point. This is not how a “fair” game is played – how about the reason that these “experimental” points were there to check whether a new referee is “ready” for the Grand slam finals – you don’t check a referee’s competence on a final match, similarly, one shouldn’t “test” questions in a real GMAT – there can be other ways to do so. By the way, the “experimental” points in the tennis match between Nadal and Djokovic can come handy if the organizers are bent upon declaring either one the winner.

To sum, all I wanted was fair scoring – a scoring without the notion that “This test taker will be made to pay a price for the computer/software issue that occurred last time, and although we have agreed on a retest, we will ensure that he gets the same score”

On a side note, according to the Procter at the center, the GMAC’s technical team investigating my last case found that the computer restarted only once (at the point when the score was to be reported); it is strange that it did not find that the computer had to be restarted twice after the AWA and IR section. This points that the investigation was just an eyewash.

Again, I am extremely disappointed.

Sincerely,
Govind Singh Patwal
Expert Post
Official GMAC Representative
User avatar
Joined: 04 Jun 2012
Posts: 182
Followers: 134

Kudos [?]: 30 [0], given: 0

Re: Post Your Questions to GMAC Official Representative Here [#permalink] New post 24 Dec 2013, 10:17
Expert's post
Dear Govind,

Thank you for your message. Please email socialmedia@mba.com so that GMAC's customer care team can review your inquiry. In your email, please include your ID number, name and email address used to register for the exam, and a detailed explanation of the problem, so we can look into it.

Many thanks,
Jamal
_________________

Rebecca
Social Media Manager
Graduate Management Admission Council

Intern
Intern
avatar
Joined: 12 Oct 2013
Posts: 17
Followers: 0

Kudos [?]: 0 [0], given: 0

Re: Post Your Questions to GMAC Official Representative Here [#permalink] New post 24 Dec 2013, 21:53
Jamal,

Thank you for the prompt reply.

I emailed customercare(at)mba(dot)com, I also copied GMATCandidateServicesAPAC(at)pearson(dot)com on the email.

I got a standard reply (laced with grammatical errors), I asked another questions but received no reply...the thing is unlike the GMAC team here at GMATClub, the GMAC support team is very slow to respond (at times they do not respond for days)

Sincerely,
Govind Singh Patwal
Intern
Intern
avatar
Joined: 12 Oct 2013
Posts: 17
Followers: 0

Kudos [?]: 0 [0], given: 0

Re: Post Your Questions to GMAC Official Representative Here [#permalink] New post 31 Dec 2013, 02:18
Dear GMAC team,

I have been forced to post my grievance here as the GMAC customer support has not been replying to my emails despite multiple reminders.

When I took the first GMAT on November 23, 2013, I scored 570 due to GMAT’s faulty software, which crashed multiple times in the middle of the exam. This score was 140 points less than on a GMATPrep test that I taken a day ago, as a matter of fact I have scored, on the first attempt, 660, 690, 710 and 710 on the GMATPrep tests. After many emails and calls, Pearson conducted an investigation and found nothing wrong with the software or the scoring and closed the case. On my persistence, it did reopen the case though. It started an investigation but it was an eyewash – when I called the phone support, they could point out neither the number of times the computer shut down nor the exact point in the test when the computer shut down. When I talked to the Proctor at the exam centre, he told me that the “investigation” found that the computer shut down only once (just before generating the score report); however, as mentioned many times in my emails, the computer had shut down twice in the break after the AWA and IR section. This raises questions on the “investigation”.

I was offered a retest for $50. On December 11, 2013, I posted on the GMATClub forum “In normal circumstances I wouldn't have accepted the offer, the only reason I accepted the offer was because I was under time pressure (I had to take the test this month and there were no dates after Dec 24. I could not have taken a date before Dec 23 - this left me with only 1 date Dec 24, which I did not want to miss)”, so the only reason I accepted a retest was that I was running out of time.

In that post, I also mentioned “I also hope that I will be marked fairly (the algorithm will not take my past score in consideration and that it will not try to prove that I am a low scorer)”. This was not to happen, I was “given” the same score as the last time – 570. Only a couple of days before the GMAT exam on Dec 24, I had scored 50 in Quant and 39 in Verbal.

If I was scored fairly, I wouldn’t have scored 570 again (it is highly improbable to get exactly the same score again). And this too when I have consistently scored above 650 on GMAT Prep exams.

Unfair scoring is the last thing that I expected from an institute like GMAC. As suspected, it “punished” me for pointing out a genuine fault in the GMAT software.

Now it is difficult to trust GMAC’S investigations; I want to see my tests - the first as well as the second. I also know that GMAC has the “experimental” questions to its rescue – GMAC can simply say that the questions that I got right were “experimental” questions and the ones that I got wrong were the scoring questions.

Scoring 570 once because of the “experimental” questions can be attributed to bad luck; scoring 570 twice smells rat.

Again, I want to see my GMATs taken on November 23 and December 24.

I would also advise GMAC to look into the robustness of its software (stress test it more rigorously) and the placement of experimental questions. To be honest, if the business schools were willing to consider the score of some other test, I would not have bothered wasting my time here.

Finally, don’t play with the careers of others. Because of GMAC’s software and attitude, I have lost a year of my career. I wouldn’t like others to go through what I am going though, so I would share my experience with as many people as I can, and through as many mediums as I can.

Sincerely,
Govind Singh Patwal
Expert Post
Official GMAC Representative
User avatar
Joined: 04 Jun 2012
Posts: 182
Followers: 134

Kudos [?]: 30 [0], given: 0

Re: Post Your Questions to GMAC Official Representative Here [#permalink] New post 31 Dec 2013, 09:48
Expert's post
Dear Govind,

Your testing sessions are always independent of one another: Your performance on one does not influence the questions you receive during any other testing sessions. The item selection and scoring algorithms are constant, the same for every examinee and every instance, regardless of past experience.

The experimental questions are a proportion of each section that do not count toward your score. Using your analogy, this is equivalent to training a new referee alongside the expert referees at the Grand slam finals. The judgment of the apprentice referee has no bearing on the outcome of the match, but is able to be compared to the judgments of the experts, to ensure that when the new referee is used, his calls will be trustworthy. The part of your analogy that suggests that one player is penalized while the other benefits does not apply, because the GMAT is not a heads-up match. Even so, both players played for the point, and equally paid an effort cost, regardless of whether they ‘won’ or ‘lost’ the point.

As with the algorithms, the process for experimental items is the same for every examinee and every instance. Each examinee will receive the same number of experimental items as every other examinee, without regard to current or past performance. The questions that count and the questions that do not are fixed for the administration, and the score would not be manipulated by selecting the experimental items after reviewing performance on all items.

I hope this helps clarify your concerns.

Alex from the GMAC Team
_________________

Rebecca
Social Media Manager
Graduate Management Admission Council

Intern
Intern
avatar
Joined: 12 Oct 2013
Posts: 17
Followers: 0

Kudos [?]: 0 [0], given: 0

Re: Post Your Questions to GMAC Official Representative Here [#permalink] New post 02 Jan 2014, 08:14
Dear Alex and the rest of the GMAC team,

Happy New Year.

Thank you for your detailed reply; at last GMAC replied.

My postings on this forum are towards the greater good of all stakeholders - the test takers, the test makers, and the B-schools that consider the GMAT score.

The reason of my giving the tennis analogy was to show how “experimental” points mean a world of difference between a fair tennis game that is dependent on tennis skills and a tennis game that is dependent on luck. Similarly the experimental questions turn GMAT (an exam meant to test the aptitude to a test taker) into an exam that tests the luck of a person.

Stating that the number of “experimental” questions is equal for all test does not take away the fact that the “experimental” questions are still there. The test takers do not get a heads-up on the experimental questions, and this is like trapping them into spending time to answer the questions that don’t count.

You put forward the argument that “As with the algorithms, the process for experimental items is the same for every examinee and every instance. Each examinee will receive the same number of experimental items as every other examinee, without regard to current or past performance. The questions that count and the questions that do not are fixed for the administration, and the score would not be manipulated by selecting the experimental items after reviewing performance on all items.
”. A game of dice is quite similar - as with the GMAT, the numbers on the faces are the same for every player and on every instance. Each player will receive the same number of throws as every other player, without regard to current or past performance. The number of faces and the numbers on the faces are fixed, and the score would not be manipulated. Does that makes rolling the dice 37 times similar to attempting 37 quant questions? Similarly, is rolling the dice 41 times similar to attempting 41 verbal questions. And in both instances is it the aptitude that is being tested or is it the luck? And would the B-schools consider a dice player’s score as a reliable indicator of his aptitude – they won’t.

Admittedly, saying that GMAT is exactly similar to a game of dice would be an exaggeration - GMAT still requires aptitude. At the same, I would reiterate that the experimental questions make the GMAT and a game of dice quite similar – dependent on luck. The disappointing part is that GMAC, leave alone doing anything about it, does not admit it.

Another point to note is that of the three main stakeholders in the GMAT, the experimental questions go against two.
1. I have mentioned how they go against the test takers.
2. They also go against the B-schools who trust the GMAT score to be an indicator of a test taker’s aptitude (this is what GMAT mentions as one of the reason of taking the GMAT). The truth is that the GMAT scores are not a true indicator – as pointed earlier, they are influenced by factors similar to factors in a dice game – as you cannot call a dice game score an indicator of pure aptitude, similarly GMAT score cannot be called an indicator of pure aptitude. At the moment, a B-school, assuming the GMAT score to be a perfect aptitude indicator, might screen-in a test taker who scored high and screen-out a test taker who scored less. I am not sure how many B-schools, knowing the true impact of the experimental questions on the scores, will still accept the GMAT scores.
3. As for the third stakeholder – the GMAC, undoubtedly, the GMAT is the easiest place to have the experimental questions – nothing can be easier than throwing in the experimental questions in the real test and letting the gullible test takers fall in trap. While this is easy, the question is – is it ethical? The actual GMAT is not the right place to pounce upon unsuspecting test takers to “test” questions – this is akin to considering the test takers as guinea pigs for GMACs experiments and experimental questions. I am quite sure there are other ways to test questions.

If GMAC still wants to have the experimental questions in the GMAT, then there are better ways to do it – get smarter, tweak the software so that the scores are less dependent on the test taker’s luck and thus showcase the true aptitude of the test. For example, rather than having a set number of experimental questions (for example 10 in a section) – GMAC can tweak the software in a way that kind of makes sure that the number of attempted experimental questions are the same for every test taker. Admittedly, the tweak is going to be complicated but if GMAC wants to have experimental questions as well as a score reflecting the real aptitude then GMAC has to think outside the box. In its present form, the scores do not get the test takers and the B-Schools what they really want – scores uninfluenced by luck.

In the light of the above arguments, I would like to know:
1. How committed is GMAC to have the luck factor taken off the GMAT completely and make the GMAT a test of pure aptitude?
2. What is the need of experimental questions? I am quite sure that the test makers are quite competent - does GMAC doubt their competence?
3. No one exactly knows the number of the experimental questions – is it one, two, three, thirty?

Had luck or experimental questions played no role – there would not have been a drop of 8 points in Quant and an improvement of 8 in Verbal (my aptitude did not change in a month).

Why is it that even after consistently scoring around 690 on prep tests and the GMATPrep tests, I scored 570 on the real GMAT both times? – it has either to do with the faulty software or the “experimental” questions.

Finally, I would again request you to reassess my test manually and show me my tests – at this point in this, this is what transparency calls for.

Sincerely,
Govind Singh Patwal
Intern
Intern
avatar
Joined: 06 Apr 2013
Posts: 3
Followers: 0

Kudos [?]: 0 [0], given: 0

Re: Post Your Questions to GMAC Official Representative Here [#permalink] New post 02 Jan 2014, 13:01
Dear GMAC team,

I was due to take my GMAT exam last week but was not allowed to take the exam due to a name mismatch.

My GMAT account had an additional Name which was not present in my passport.

E.g.
In my passport: Last Name: XXX, First Name: YYY
In my GMAT account: Last Name: XXX, First Name: YYY ZZZ (My original name on my passport is in chinese, but i have an english name which i use at work which i included in the GMAT account)

Also, i have take the test twice using this account. It was only on the third time that the test centre personnel denied me entry.

Pearson Vue shut me down completely by stating that it is in their rules and conditions and refused to provide a refund or a resit of the GMAT.

I would really appreciate your input into this matter. The pearson vue response has not been very helpful.

Regards
Expert Post
Official GMAC Representative
User avatar
Joined: 04 Jun 2012
Posts: 182
Followers: 134

Kudos [?]: 30 [0], given: 0

Re: Post Your Questions to GMAC Official Representative Here [#permalink] New post 02 Jan 2014, 13:23
Expert's post
Hi sspenzz,
Please send an email to socialmedia@mba.com so that GMAC's customer care team can look into this. In your email, make sure to include your GMAT ID number, the full name and email address that you used to register for the exam, and a detailed explanation of your situation.

Many thanks,
Jamal
_________________

Rebecca
Social Media Manager
Graduate Management Admission Council

Intern
Intern
avatar
Joined: 12 Oct 2013
Posts: 17
Followers: 0

Kudos [?]: 0 [0], given: 0

Re: Post Your Questions to GMAC Official Representative Here [#permalink] New post 03 Jan 2014, 04:10
Dear GMAC team,

I am still awaiting answers to some questions that I asked earlier.

In an email to me, GMAC wrote: The scores that are listed on your unofficial and the score that will be listed on the official score report once it becomes available 20 calendar days after testing will be accurate and will contain no errors.
I would like to know whether the statement above mean that the scores on the unofficial report and the scores on the official scores are both accurate - if yes, then what is the point of the so called "comparison of the scores at the testing center and the Pearson hub"? It points that this comparison is an eyewash - as a matter of fact, do the unofficial and official scores ever vary?

Furthermore, what did the investigation in my last test actually say about the number of times the computer shut down and the time in the test when it shut down? The phone support representative did not have the answer and the Proctor said that it happened once (which is not true) – so I would like to know the actual findings of the investigation.

Sincerely,
Govind Singh Patwal
Re: Post Your Questions to GMAC Official Representative Here   [#permalink] 03 Jan 2014, 04:10
    Similar topics Author Replies Last post
Similar
Topics:
2 Experts publish their posts in the topic Here we will post the Strengthen and Weaken Questions. egmat 18 23 Sep 2012, 10:15
Experts publish their posts in the topic Chat with a GMAT Expert II - post your questions Praetorian 8 22 Jul 2010, 18:57
5 Experts publish their posts in the topic Chat with a GMAT Expert - post your questions Praetorian 23 07 Jul 2010, 19:07
Need N of posts? post it here, please, youre welcome Ayrish 2 19 Nov 2009, 11:31
8 Acceptances/Rejections by school (post your results here) riverripper 127 05 Dec 2007, 14:26
Display posts from previous: Sort by

Post Your Questions to GMAC Official Representative Here

  Question banks Downloads My Bookmarks Reviews Important topics  

Go to page   Previous    1   2   3   4   5   6   7   8   9   10   11   12    Next  [ 240 posts ] 

Moderators: bagdbmba, WaterFlowsUp



cron

GMAT Club MBA Forum Home| About| Privacy Policy| Terms and Conditions| GMAT Club Rules| Contact| Sitemap

Powered by phpBB © phpBB Group and phpBB SEO

Kindly note that the GMAT® test is a registered trademark of the Graduate Management Admission Council®, and this site has neither been reviewed nor endorsed by GMAC®.