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# Post Your Questions to GMAC Official Representative Here

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Intern
Joined: 13 Nov 2011
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17 Jul 2012, 07:55
Hi Rebecca:

This is an awkward posting for me to post so please bare with me as I outline the below..

My GMAT experience over the past year has been a painful one. I would study hard and get decent scores on the practice tests and then come test day, my score would drop by 100-150 points. It absolutely sucked, broke down my confidence, and I began to have serious doubts about whether this was the correct path or not. While going thru some online material, I came across a line saying that you can only take the GMAT 5 times in one calendar year. I called GMAC to verify this given my test history but the customer support staff were not very helpful (sounded like they were reading from a prompt).

Anyways, can you please verify if the calendar year ends in September 2012 (based on my history below)? And then after the September date, I can 'reset/restart' the cycle?

Dates of Test taken:

1) September 2011
2) November 2011
3) December 2011
4) March 2012

If I'm understanding the GMAC polices correctly than between today and September X, 2012 I can only take the GMAT exam only 1 more time. But after September X, its the start of a new calendar year?

Thoughts/insights on the situation would be appreciated! Thank you in advance!

Cheers,
B
Official GMAC Representative
Joined: 04 Jun 2012
Posts: 342
Followers: 316

Kudos [?]: 86 [0], given: 1

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17 Jul 2012, 12:03
Hello, B! First, I am sorry to hear you are having trouble achieving the GMAT score you are aiming for. I do wish you the best of luck on your exam.

As for your question: It gets a little confusing, which is why the person you spoke to on the phone may have had to read you the answer from a prompt.

You are correct that as of September it will be the start of a new calendar year, so you will be able to take the exam again. However, you still will have taken the exam three times previously in that calendar year (the November, December and March dates). Your five time limit to does not reset in September. The five exam limit will always count backwards from the month in which you are trying to reschedule the exam. Does that make sense?

Please let me know if I can give you any more help.

Thank you!

LostinNY wrote:
Hi Rebecca:

This is an awkward posting for me to post so please bare with me as I outline the below..

My GMAT experience over the past year has been a painful one. I would study hard and get decent scores on the practice tests and then come test day, my score would drop by 100-150 points. It absolutely sucked, broke down my confidence, and I began to have serious doubts about whether this was the correct path or not. While going thru some online material, I came across a line saying that you can only take the GMAT 5 times in one calendar year. I called GMAC to verify this given my test history but the customer support staff were not very helpful (sounded like they were reading from a prompt).

Anyways, can you please verify if the calendar year ends in September 2012 (based on my history below)? And then after the September date, I can 'reset/restart' the cycle?

Dates of Test taken:

1) September 2011
2) November 2011
3) December 2011
4) March 2012

If I'm understanding the GMAC polices correctly than between today and September X, 2012 I can only take the GMAT exam only 1 more time. But after September X, its the start of a new calendar year?

Thoughts/insights on the situation would be appreciated! Thank you in advance!

Cheers,
B

_________________

Leah
Customer Care Coordinator
gmac.com | mba.com

Official GMAC Representative
Joined: 04 Jun 2012
Posts: 342
Followers: 316

Kudos [?]: 86 [0], given: 1

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15 Aug 2012, 05:27
I have enjoyed answering all of your questions about the GMAT exam! Remember, if you have any more, feel free to post them here!
_________________

Leah
Customer Care Coordinator
gmac.com | mba.com

Manager
Joined: 17 May 2010
Posts: 80
Followers: 0

Kudos [?]: 1 [0], given: 45

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20 Sep 2012, 02:50
Hi, I have noticed that when I took my first attempt at GMAT in last Dec, I used to get around 650 when I got 15 incorrect in Maths and around thay many incorrect in verbal. Whereas, when I took a mock test from GMAT Prep yesterday, with 15 incorrect in Maths and 11 incorrect in Verbal I got only 590. Unfortunately I can not go back to GMAT prerp score to double check whether it was 590/ 690, but it seems it was only 590.

Can any one confirm that benchmark has gone really high? Compared to ealrier months, you need to get more corrects to score higher? Thanks.
Official GMAC Representative
Joined: 04 Jun 2012
Posts: 342
Followers: 316

Kudos [?]: 86 [0], given: 1

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20 Sep 2012, 09:39
chigiwigi wrote:
Hi, I have noticed that when I took my first attempt at GMAT in last Dec, I used to get around 650 when I got 15 incorrect in Maths and around thay many incorrect in verbal. Whereas, when I took a mock test from GMAT Prep yesterday, with 15 incorrect in Maths and 11 incorrect in Verbal I got only 590. Unfortunately I can not go back to GMAT prerp score to double check whether it was 590/ 690, but it seems it was only 590.

Can any one confirm that benchmark has gone really high? Compared to ealrier months, you need to get more corrects to score higher? Thanks.

Thanks for the question! I can confirm that there have been no changes to the GMAT scoring algorithm. We do update our percentile rankings charts annually, but those do not affect your GMAT score. Remember, your GMAT score is caculated based on the difficulty of the questions you answered correctly, not just the number. (A more detailed explanation can be found here: http://officialgmat.mba.com/2010/01/13/ ... -the-gmat/) So it is possible for you to answer a similar number of questions correctly and receive different scores, based on the level of difficulty of questions you answered.
_________________

Leah
Customer Care Coordinator
gmac.com | mba.com

Intern
Joined: 29 Jul 2012
Posts: 19
Followers: 1

Kudos [?]: 0 [0], given: 3

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20 Sep 2012, 10:25
I recently took GMAT in the 100 William Street center in New York city. During my verbal section, there was a continuous loud announcement about some fire drill. This threw off my concentration (despite wearing those headphones) and eventually affected my score. It took additional time to answer each verbal questions that caused me to rush through my last 10 odd questions.

Is there anything I can do to not void my score and re-take the exam?

Thanks.
Intern
Joined: 31 May 2011
Posts: 6
Followers: 0

Kudos [?]: 0 [0], given: 0

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20 Sep 2012, 23:20
Hi all,

I have posted a thread about my situation reccently. Now I'd like to write a post here, hoping to get a response from GMAC rep.

I took Gmat on 30/7, and have not received my official score report till now
I contacted with GMAC staffs, and they said that their record showed I did not attend the test on that day
I sent them a copy of unofficial score report to prove that I did. Then they promised me about an investigation, but gave me no clue about when it complete.
I sent several email asking about the conclusion, but answers are the same, keeping me wait from time to time

Since deadline for my application is coming soon, I am very worried now.

I am wondering if I have to retake GMAT. But in that case, GMAC should inform me soon, because I need time for preparation.
Official GMAC Representative
Joined: 04 Jun 2012
Posts: 342
Followers: 316

Kudos [?]: 86 [0], given: 1

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21 Sep 2012, 05:44
arpansomani wrote:
I recently took GMAT in the 100 William Street center in New York city. During my verbal section, there was a continuous loud announcement about some fire drill. This threw off my concentration (despite wearing those headphones) and eventually affected my score. It took additional time to answer each verbal questions that caused me to rush through my last 10 odd questions.

Is there anything I can do to not void my score and re-take the exam?

Thanks.

I am sorry to hear that happened during the exam. You will need to file an official test center complaint with Pearson Vue. Please send the details, including the date and location of your exam, and your full name and GMAT ID, to GMATCandidateServicesAmericas@pearson.com. Please be as descriptive as possible when describing the incident. Someone will follow up with you. Thank you for letting us know about this.
_________________

Leah
Customer Care Coordinator
gmac.com | mba.com

Official GMAC Representative
Joined: 04 Jun 2012
Posts: 342
Followers: 316

Kudos [?]: 86 [0], given: 1

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21 Sep 2012, 06:00
inkheart wrote:
Hi all,

I have posted a thread about my situation reccently. Now I'd like to write a post here, hoping to get a response from GMAC rep.

I took Gmat on 30/7, and have not received my official score report till now
I contacted with GMAC staffs, and they said that their record showed I did not attend the test on that day
I sent them a copy of unofficial score report to prove that I did. Then they promised me about an investigation, but gave me no clue about when it complete.
I sent several email asking about the conclusion, but answers are the same, keeping me wait from time to time

Since deadline for my application is coming soon, I am very worried now.

I am wondering if I have to retake GMAT. But in that case, GMAC should inform me soon, because I need time for preparation.

Thank you for making me aware of this issue. I have discussed this with our customer care team. They are looking into this now. I will let you know as soon as we have an answer.
_________________

Leah
Customer Care Coordinator
gmac.com | mba.com

Official GMAC Representative
Joined: 04 Jun 2012
Posts: 342
Followers: 316

Kudos [?]: 86 [0], given: 1

### Show Tags

21 Sep 2012, 12:41
Please send an email to socialmedia@gmac.com with your name, email address and GMAT ID, and we will make sure someone follows up with you.

inkheart wrote:
Hi all,

I have posted a thread about my situation reccently. Now I'd like to write a post here, hoping to get a response from GMAC rep.

I took Gmat on 30/7, and have not received my official score report till now
I contacted with GMAC staffs, and they said that their record showed I did not attend the test on that day
I sent them a copy of unofficial score report to prove that I did. Then they promised me about an investigation, but gave me no clue about when it complete.
I sent several email asking about the conclusion, but answers are the same, keeping me wait from time to time

Since deadline for my application is coming soon, I am very worried now.

I am wondering if I have to retake GMAT. But in that case, GMAC should inform me soon, because I need time for preparation.

_________________

Leah
Customer Care Coordinator
gmac.com | mba.com

Intern
Joined: 31 May 2011
Posts: 6
Followers: 0

Kudos [?]: 0 [0], given: 0

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21 Sep 2012, 20:31
[quote="OfficialGMAT"]Please send an email to socialmedia@gmac.com with your name, email address and GMAT ID, and we will make sure someone follows up with you.

However, I could not send email socialmedia@gmac.com (don't know why)
Pls refer some of my info if that may help

My name: Nguyen Thi Phuong Thao
Email: vitaminc_0504@yahoo.com.vn
GMAT ID: 100001984894
Test on 30th July, 2012 at IPMAC centre, Hanoi, Vietnam
Official GMAC Representative
Joined: 04 Jun 2012
Posts: 342
Followers: 316

Kudos [?]: 86 [0], given: 1

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24 Sep 2012, 05:26
inkheart wrote:
OfficialGMAT wrote:
Please send an email to socialmedia@gmac.com with your name, email address and GMAT ID, and we will make sure someone follows up with you.

However, I could not send email socialmedia@gmac.com (don't know why)
Pls refer some of my info if that may help

My name: Nguyen Thi Phuong Thao
Email: vitaminc_0504@yahoo.com.vn
GMAT ID: 100001984894
Test on 30th July, 2012 at IPMAC centre, Hanoi, Vietnam

My apologies, the correct email address is socialmedia@mba.com. But I will pass your info onto our support team for you. Thank you for your patience.
_________________

Leah
Customer Care Coordinator
gmac.com | mba.com

Intern
Joined: 16 Jun 2011
Posts: 16
Followers: 0

Kudos [?]: 3 [0], given: 1

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25 Sep 2012, 06:55
Dear Official GMAC Representative,
I have already past the test and have a question about additional score report. All the school's websites mention their GMAT code but mba.com only displays schools by name and type of program such as Wharton Full time. My question is how can I be sure that I selected the right program if i can not use the GMAT code of the program?
Official GMAC Representative
Joined: 04 Jun 2012
Posts: 342
Followers: 316

Kudos [?]: 86 [0], given: 1

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25 Sep 2012, 09:08
Dear Official GMAC Representative,
I have already past the test and have a question about additional score report. All the school's websites mention their GMAT code but mba.com only displays schools by name and type of program such as Wharton Full time. My question is how can I be sure that I selected the right program if i can not use the GMAT code of the program?

You don't need to worry about the program code. When choosing a school to send your scores too, you will only need the name of the school and the program you want to send them too. If you have any more questions about how to send your scores, please contact GMAT Customer Service at Pearson VUE: https://www.mba.com/service/contact-us.aspx and someone can work with you to make sure your scores get sent to the right place. Thanks!
_________________

Leah
Customer Care Coordinator
gmac.com | mba.com

MBA Section Director
Joined: 19 Mar 2012
Posts: 3545
Location: India
GPA: 3.8
WE: Marketing (Energy and Utilities)
Followers: 1514

Kudos [?]: 11845 [0], given: 1861

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26 Sep 2012, 02:36
Hi Rebecca
Thanks for the excellent work that you are doing.
I am having an issue with the gmatprep Questio pack.
However I am not able to download it again with the help of the order link that I have in my mailbox.
Any help with this?
_________________
Official GMAC Representative
Joined: 04 Jun 2012
Posts: 342
Followers: 316

Kudos [?]: 86 [0], given: 1

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26 Sep 2012, 02:38
souvik101990 wrote:
Hi Rebecca
Thanks for the excellent work that you are doing.
I am having an issue with the gmatprep Questio pack.
However I am not able to download it again with the help of the order link that I have in my mailbox.
Any help with this?

I'm happy to help with this. Are you referring to the free GMATPrep, or the supplement that you can purchase? Thank you!
_________________

Leah
Customer Care Coordinator
gmac.com | mba.com

MBA Section Director
Joined: 19 Mar 2012
Posts: 3545
Location: India
GPA: 3.8
WE: Marketing (Energy and Utilities)
Followers: 1514

Kudos [?]: 11845 [0], given: 1861

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26 Sep 2012, 02:46
I am talking about the supplementary question pack which comes for 24.99\$
_________________
Official GMAC Representative
Joined: 04 Jun 2012
Posts: 342
Followers: 316

Kudos [?]: 86 [0], given: 1

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26 Sep 2012, 02:48
OfficialGMAT wrote:
souvik101990 wrote:
Hi Rebecca
Thanks for the excellent work that you are doing.
I am having an issue with the gmatprep Questio pack.
However I am not able to download it again with the help of the order link that I have in my mailbox.
Any help with this?

I'm happy to help with this. Are you referring to the free GMATPrep, or the supplement that you can purchase? Thank you!

If this is the first time you have accessed it, your download may have expired. If you send an email to socialmedia@mba.com with your full name we can look into it for you. We will make sure you can access it. Thanks!
_________________

Leah
Customer Care Coordinator
gmac.com | mba.com

MBA Section Director
Joined: 19 Mar 2012
Posts: 3545
Location: India
GPA: 3.8
WE: Marketing (Energy and Utilities)
Followers: 1514

Kudos [?]: 11845 [0], given: 1861

### Show Tags

26 Sep 2012, 02:54
OfficialGMAT wrote:
OfficialGMAT wrote:
souvik101990 wrote:
Hi Rebecca
Thanks for the excellent work that you are doing.
I am having an issue with the gmatprep Questio pack.
However I am not able to download it again with the help of the order link that I have in my mailbox.
Any help with this?

I'm happy to help with this. Are you referring to the free GMATPrep, or the supplement that you can purchase? Thank you!

If this is the first time you have accessed it, your download may have expired. If you send an email to socialmedia@mba.com with your full name we can look into it for you. We will make sure you can access it. Thanks!

Hey
Mailed with the copy-paste of the previous receipt.
Thanks
_________________
MBA Section Director
Joined: 19 Mar 2012
Posts: 3545
Location: India
GPA: 3.8
WE: Marketing (Energy and Utilities)
Followers: 1514

Kudos [?]: 11845 [0], given: 1861

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01 Oct 2012, 21:46
Hey Rebecca
Any help?
_________________
Re: Post Your Questions to GMAC Official Representative Here   [#permalink] 01 Oct 2012, 21:46

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