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# Post Your Questions to GMAC Official Representative Here

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05 Jun 2012, 01:04
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Dear members, this is your opportunity to raise questions about the test process, the new integrated reasoning section, as well as anything you need an official confirmation for, such as:
- Score reports
- Cancellation policy
- Identification required, etc

If there are any questions, please feel free to post them here.

GMAC Resources:

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19 Sep 2013, 13:25
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Hi bagdbmba. Yes, that correct. You can create customized practice sessions from practice questions only, not practice exams. So, you can customize practice sessions using the 90 questions from the free GMATPrep software and the 404 questions from Question Pack 1. You will never see questions from a practice exam in a customized practice session.

To clarify:
Free GMATPrep software:
90 practice questions - customizable
2 free practice exams - non-customizable

GMATPrep Question Pack 1:
404 additional practice questions - customizable

GMATPrep Exam Pack 1:
2 additional practice exams - non-customizable

I hope that makes sense!

Thanks,
Tina
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05 Sep 2014, 08:35
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ansh0809 wrote:
Hi,

I took the GMAT last month and selected 5 schools to send my scores to on the test day. I did not score quite to my expectations and I am going to take the GMAT again. My question is that should I choose a different set of schools to send my scores this time.

To be clear, my top 5 schools are still the ones I selected on the 1st attempt and I want them to see my 2nd attempt scores as well. So will sending the scores to them once allow them to see all my scores when I apply to them and therefore I can choose a different set of schools or do I need to resend my scores to my top 5.

If you want the schools to see your newest scores, then you will need to send the score report to the same 5 schools again. I hope this helps!
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21 Nov 2014, 11:12
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OfficialGMAT wrote:
minwoswoh wrote:
minwoswoh wrote:
Hi,

Since my test day is approaching I have some questions regarding the test center and how the test is administered that I would really appreciate if you could answer. I apologize for the long post in advance!

1- Tutorial: since I understand that this section is timed, how much time do we have to complete it?
- In addition, is each screen in the tutorial timed individually or does the tutorial section have an overall timing? From Gmat Prep exams, I was able to see what the screens look like but I would really like to know about this.

2-Selecting 5 MBA programs to send the scores to: does this section come before, during or after the tutorial? In any case, is this section timed?

3- Breaks and writing in the Erasable Scratchpad: my main question here is: are we allowed to write notes in the provided scratchpad during our 8-minute breaks? For example, it is very helpful to me to write down some notes about the section to come or to write down a timeframe on what times I must accomplish each question. Am I allowed to do this during the break?

4- Breaks and returning to the test center room: if for example, I leave the test center room and go to the bathroom during a break and when I come back to log in to the room, I still have 3 minutes, am I allowed to be sit in the room in front of my computer just waiting to those 3 minutes to pass? Or will the proctor make me wait until the 8 minutes are reached? Or once I enter the room those 3 minutes will disappear and I will be prompted to the next section regardless of whether I actually had 3 minutes in my favor? Please let me know if this and my point #2 depend on the specific policy of the test center.

5- Background Information Questions: I understand that these questions come right after the Verbal section and before the Report or Cancel section. My questions are:
- How many screens are there?
- Are these questions the same questions that I encounter in the “My Account > My Profile” section of my mba.com account (e.g. Demographic Information, Contact Information, Communication Preferences, Undergraduate Information, Work Experience Information, and Graduate Management Degree Information). I have already filled the mandatory fields and some of the optional fields. Can I keep the same information during this stage of the test (I mean just skipping these sections since I already completed the information I wanted to complete)? Or is it mandatory for me that I fill the remaining optional fields?
- Lastly, is this section timed? And if so, how much time do we have?

I really have tried to come up with the answers to these questions in forums and articles but I never found a thorough response. Therefore, I would really appreciate your response on this since will surely provide me with a much better test day experience and will probably benefit other members of the community who might have asked themselves these exact same questions.

Thank you so much!

Hello Rebecca,
Hope you are doing well. Since my test day is approaching, I would really like to know your thoughts on my previously mentioned points (or at least some of them).
I know they can be regarded as minor things compared to the whole GMAT preparation, but I believe your answer would provide me with a better understanding of what to expect and of how one´s test-taking experience is going to be.
abane has kindly replied to me but I would really appreciate to know the official response to my queries.

Thank you so much!

Hello minwoswoh,

We understand the importance of details when it comes to the GMAT exam. So, we want to make sure we provide you with accurate information and answers to your questions. We are looking into these questions, and will respond as soon as we can. We appreciate your patience.

Thank you,
Jeremy

Hello minwoswoh,

We have tracked down the answers to your questions. If you have any further questions, please do not hesitate to reach out.

1- Tutorial : since I understand that this section is timed, how much time do we have to complete it?
- In addition, is each screen in the tutorial timed individually or does the tutorial section have an overall timing? From Gmat Prep exams, I was able to see what the screens look like but I would really like to know about this.

The tutorial is timed as an overall section. The candidates have 4 minutes to review the tutorial.

2-Selecting 5 MBA programs to send the scores to : does this section come before, during or after the tutorial? In any case, is this section timed?

The school selection screen comes before the Tutorial. It is an untimed section.

3- Breaks and writing in the Erasable Scratchpad: my main question here is: are we allowed to write notes in the provided scratchpad during our 8-minute breaks? For example, it is very helpful to me to write down some notes about the section to come or to write down a timeframe on what times I must accomplish each question. Am I allowed to do this during the break?

The candidates are not permitted to remain in the testing room during their breaks, nor are they permitted to write in their noteboards during any untimed portion/section of the exam.

4- Breaks and returning to the test center room: if for example, I leave the test center room and go to the bathroom during a break and when I come back to log in to the room, I still have 3 minutes, am I allowed to be sit in the room in front of my computer just waiting to those 3 minutes to pass? Or will the proctor make me wait until the 8 minutes are reached? Or once I enter the room those 3 minutes will disappear and I will be prompted to the next section regardless of whether I actually had 3 minutes in my favor? Please let me know if this and my point #2 depend on the specific policy of the test center.

GMAT policy requires all candidates leave the testing room during their break. Candidates are not permitted to sit at their workstation during their break. If a candidate returns from their break early and request to be checked back in to the exam, the candidate must resume the exam at that time, regardless of break time remaining. This policy does not vary depending on the testing center - it is universal.

It should also be noted that candidates are responsible for keeping track of their 8 minute break and the Test Administrator will not tell them when their break is done and need to be checked back in. Candidates must also leave time in their break for check in and out of the testing room as this is not separate from the break time.

5- Background Information Questions: I understand that these questions come right after the Verbal section and before the Report or Cancel section. My questions are:
- How many screens are there?
- Are these questions the same questions that I encounter in the “My Account > My Profile” section of my mba.com account (e.g. Demographic Information, Contact Information, Communication Preferences, Undergraduate Information, Work Experience Information, and Graduate Management Degree Information). I have already filled the mandatory fields and some of the optional fields. Can I keep the same information during this stage of the test (I mean just skipping these sections since I already completed the information I wanted to complete)? Or is it mandatory for me that I fill the remaining optional fields?
- Lastly, is this section timed? And if so, how much time do we have?

Unfortunately, I am not sure of how many screens there are for the BIQ section, but as far as I can tell it is only one screen. The information is Graduation Date, Undergraduate GPA, Highest Education Level, Undergrad Institution, Undergrad Major, and Intended Graduate Study. They do fill this out when they create their mba.com profile; however I would advise against skipping it as the information listed on the score report pulls from what is entered at the testing center. The candidates are allotted 30 seconds for this section.

Thank you and best of luck,
Jeremy
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21 Mar 2016, 08:52
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OfficialGMAT wrote:
Jeremy,

You mentioned late-2015 ETA for Exam Pack 2. Can you update this for us?

This software is by far the most valuable prep tool, but desperately needs a larger question bank and more analytics so that motivated studiers can better gauge their preparedness. Has GMAC ever considered open-sourcing any aspect of this software?

For example, let's assume GMAC is unwilling to reveal code or specific details related to the scoring or CAT algorithms. But maybe instead of open-sourcing the whole thing, GMAC could expand the question bank by accepting user-written questions. These user-written questions could be evaluated through a similar tool as used for "experimental" questions on the real exam, and then be uploaded into a massive question-bank database that drives the software.

Alternatively, open-source the whole damn thing on github. There are a lot of really smart people on here, some percentage of which are talented software developers. So you could get thousands of hours of expert code-writing for free.

Overall, there is infinite demand for more GMAC prep material. Someone there needs to figure out how to provide it.

Hello,

That did not happen as originally expected (clearly - since we're now in 2016), and we are still developing a final launch date for the new software. Once I have an update on this, I'll be sure to share it here. We know there is a desire for more prep materials and are looking to provide that for our users. Thank you for your input and ideas - I will certainly share this with our product teams.

Thanks,
Jeremy

Exam Pack 2 is now live and available on our website: http://www.mba.com/store/store-catalog/gmat-preparation/gmatprep-exam-pack-2.aspx?utm_campaign=Global_Exam-pack-2_03212016&utm_medium=social&utm_source=gmatclub.
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06 Jun 2012, 11:10
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balkan wrote:
Hi!

I understood that the new section will have a separate score between 1 and 8 but I noticed that the number of questions for the math and verbal is changing as well. The math section will have only 30 questions and the verbal will have 45 questions.
What about the time dedicated to the math and verbal sections? Is it changing as well?

Thanks for your time and consideration.

Hello, Balkan. Thank you for coming to us with this question! The number of questions you will receive in the quant and verbal sections is not changing. You will still have 37 questions in the quant section, and 41 in the verbal section. You will still have 75 minutes per section. I hope that answers your question!
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06 Jun 2012, 11:33
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abk wrote:
Good afternoon!

I have to change my official name (my last name has been changed) in my profile to match my government documents. Is this a complicated process? I have yet to register for the test if that helps. I had created an account last year which is why this is an issue now.

Hello, ABK! Do you have a GMAT ID yet? If you have already received a GMAT ID you will need to contact Pearson Vue to update your name. If you do not have a GMAT ID yet, you can use your new name when you create your profile. Thank you!
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25 Jun 2012, 12:14
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GPT55 wrote:
OfficialGMAT wrote:
GPT55 wrote:
Hello Rebecca,

Do you know if the 13th edition OG will have (and if yes, when?) a Kindle version, like the 12th editiod has?

Thanks!

This is awkward, but now I know the reason why I didn't find it. Amazon.com says it's "currently not available", thus it didn't even pop up in searches. Do you know anything about what's the reason for this?

See here:
http://www.amazon.com/dp/B008846CAC/ref ... le_ext_tmb

(I could only navigate to the kindle edition by taking a look at the preview offered at the print version's page, and then switching there to Kindle. It's otherwise unaccessible.)

Edit: I contacted Amazon and they said they don't know why it's unavailable and that I should contact GMAC about it.

Thank you for letting me know about this! I passed this onto our products department and they are looking into it. I will let you know as soon as I have an answer for you.
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04 Mar 2013, 05:38
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TheNona wrote:
I took the GMAT on Feb the 13th booking on phone , and a few minutes ago I scheduled online it for the 3rd of April , received the confirmation email and the payment receipt , but still my profile under the title" future exams" has this sentence "You do not have any exams scheduled."

Is this normal?

It can take up to 24 hours for a GMAT exam to show up in your mymba.com account. If you have the email confirmation then your appointment has been scheduled. If it has been more than 24 hours and your appointment still has not appeared in the account, you can contact Pearson Vue to confirm.
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27 Mar 2013, 12:11
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debayan222 wrote:
Hi Rebecca,
Can you please get us any update on the Exam pack 1? When we might get to download it for our prep...? Are the this year R1 applicants going to get to use it well in advance ?
Multiple sources including NBC news have reported that GMAC will release an add-on package, Exam Pack 1 featuring additional computer adaptive practice GMAT exams with new questions, later this year.

This is a much needed addition. I think most of us will look forward to the same.

You can purchase the supplementary question pack for GMATPrep here: http://www.mba.com/store/product-info.a ... ID=80.0044. We have an other supplementary pack scheduled to come out later this year, but we do not yet have a target release date. Thank you!
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24 Apr 2014, 05:31
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gspatwal81 wrote:
Dear GMAC team,

It's been more than 3 months and I am yet to get the answers to my questions...so much for your customer service.

I do NOT want to give up on my thought that GMAC is a reasonable and ethical organization. GMAC, though, has not been acting like one.

Sincerely,
Govind Singh Patwal

Gspatwal81, your issue has been responded to and closed, your requests and arguments at this point are getting a bit ridiculous. While it is unfortunate the computer crashed the first time you took the test, I can assure you, from personal experience, the first score has no impact on your second score. Your second score was problem free, so I don't really understand why you are still spamming this forum. They didn't reduce your 2nd score because of your 1st score. I got a 70 point increase between my 1st and 2nd try, and there are people on this forum - who are easy to find - who obtained 150+ GMAT jumps between the 1st and 2nd time. Many people do worse on the real test than the practice test...sometimes because of nerves, sometimes because they had previously seen the practice questions that showed up on their practice tests (which inflated their scores), sometimes because the practice test isn't well calibrated, etc.

Consider this post a moderator warning to chill out. I'd also recommend being careful where you put your name on the internet, this conversation stream would look VERY negative if an adcom stumbled upon it when you submit apps to business school.
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05 Sep 2014, 08:33
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sa2222 wrote:
Hello Rebecca,

Thanks for your reply. I do have another question. I have scheduled my GMAT appointment in Boston, MA. Usually after scheduling appointment, I thought GMAC sends a mail to your mailing address - with appointment confirmation and a CD. Obviously, I have received an appointment confirmation in email and I am able to download the tests through mba.com (official website). But, just wanted to be sure - if I have missed the mail or GMAC no longer sends the appointment confirmation mail with the CD.

Thanks

No need to worry! We do not mail anything physically. Thanks!
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29 Oct 2014, 15:21
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Hi,

I answered your queries in attached file (there is some problem on this site that prevents me submitting the queries in a mail format).

Cheers!
Attachments

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14 Nov 2014, 07:13
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Vetrik wrote:
Hi GMAC representative,

I have my GMAT in another ten days.

A surgery was done in my left ankle [due to an ankle fracture] two weeks back. Due to this, i cannot walk using my left leg temporarily and I cannot make movements in my left ankle. Hence, I am using crutches to walk.

Will I be allowed to bring my crutches to my seat in the test center ? And in case, if I am not able to keep my left foot hanging/placed softly on the floor, will I be given a stool/chair to support my leg ? Do I need to get prior permission for this case and how do I do so?

Thank you.

Hello Vetrik,

Thank you for reaching out. Please email testingaccommodations@gmac.com with your question and they will work with you to ensure you have what you need during your test. I've notified them in advance, so they will be expecting your message. If there's anything further we can help with, please let us know.

Thanks,
Jeremy
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Leah
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14 Nov 2014, 08:03
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abane wrote:
Hello,

I mailed a query last week to PearsonVUE regarding an issue with additional GMAT score report order charges. However, since then, I have not received ANY response or update to my query/complaint - not even an automated email, OR a response to my follow up email on the status.

I have also tried calling several times (STD) to the Asia-Pacific Customer Service (+91 120-439-7830) during India business hours but to NO avail. The automated response does not respond to any of my inputs and merely runs on a loop no matter which option I select. This is the result even after multiple attempts on various times of the day!

It is hard to comprehend that an institute like PearsonVUE offers such poor service and cannot even establish a reliable way for customers to reach them.

The only other option I have is to try the other international PearsonVUE centers, but looking at numerous complaints, I am not very hopeful (not to mention less than enthused about having to make costly international calls because the number for my region/ country DID NOT WORK).

I am stuck with a transaction charge for a score report which I am not even sure I ordered (I never received a post-transaction-notification email for this, as for earlier orders).

How soon can I expect a turnaround on the status?

I can provide additional information specific to my complaint if it means getting some response.

Thank you.

Hello abane,

If you could submit your email or GMAT ID to me via direct message, we can reach out to Pearson to help resolve this issue.

Thanks,
Jeremy
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28 Jan 2015, 12:24
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Im2bz2p345 wrote:
I posted a topic here (gmat-prep-software-can-you-review-answers-191649.html) without realizing there is a separate topic devoted to GMAT related questions.

My question from the topic mentioned above:
"I was wondering if in the latest version of the official GMAT Prep software, are you able to "go back" and review your answers after you've completed a test?

I know that in earlier versions of the software, once you quit the browser test, your answers were NOT saved... so there was no way to go back and review the test with your answers."

Hello,

Thanks,
Jeremy
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GMAC Cancels Scores[Mass cancelation in Bangalore] [#permalink]

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05 May 2015, 05:27
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gmatquant25 wrote:
Hello GMAC Officials :

I am feeling tired and extremely distressed on the findings by APAC GMAT officals . I raised a concern and my incident ticket number is 206868407.

It is my humble request to GMAC official here to kindly intervene in the ongoing investigation conducted by APAC GMAT Team official . The complain was against the unfair practice by the test coordinators at test center - THINK EDUCATION ADVISORY SERVICES LLP. ( Bangalore , India)

The first response by APAC GMAT Team official that wait time was less than 20 mins and then the exam was resumed is absolutely false .I can be as sure as death that exam conducted after 30 Mins of break . so , I have replied to his incorrect finding with the hard core evidence .

I am pretty sure that the next finding will be that "we did not see any one behind you during test" .Before it gets too late , I kindly request the GMAC officials to have some one assigned and conduct a fair investigation. I am ready to answer any question they have for me .

My questions are -why is the investigation not conducted in a fair manner ? What have they done to find out my first concern - Just called up the TA ?

I don't know how fairly the tests are conducted and how biased the reports are after this incident , but I am starting to lose faith . I gave the evidence that I received a call from the test center to come back and write the test at cetain hour ( narrated in the mail to APAC offical ) . Did they not see the recording what time I left the chair after the outage started and at what time I sat on the chair after I was called to the test center . Or are the videos tampered ?

My only fault is - I choose a wrong GMAT Center to appear for the test that has highly unprofessional test coordinators . I have raised this concern to <pvapcustomerservice@pearson.com>

I request the GMAC officials in GC to please understand the turmoil one has to go through because of this . Even if I reappear for the test again I will be scared that this incident could repeat again and no one is there to listen to me . Please guide me in the right direction as I know the subsequent findings are going to be false like the first one .

UPDATE : I spoke to customer representative named - Nisha & her Supervisor named Murphy .

Nisha updated me on call that the staff at the the test center have acknowledged that there was a server error in between the test. However, I have not received any such update on mail. There is no mention of tampering with the system that I have clearly specified in the Mail.

For some reasons the GMAC - Asia team is showing excessive unfair partiality to the TAs at the test center. Moreover,trying to manipulate statements so that I am not entitled to retake the test . What they do not understand is a candidate will not go through this much effort to ask for a fair chance if he/she is manipulating . Murphy ( customer representative) asked me to wait for more days and then wait for a response from Aditya P who is doing the research . How much long they want me to wait now ....?It takes 1 week from the coordinator to reply and that too incorrectly . I am tired of following up with them.

Regards

Hello,

I understand your deep concern about this issue. We have your information and are escalating this through the proper channels. Thank you for providing the level of detail you have here and on other channels. This really helps us to assist you. I will be sure to reach out as soon as I have an update for you. Thank you.

Jeremy
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Leah
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Official GMAC Representative
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05 May 2015, 05:42
1
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Expert's post
OfficialGMAT wrote:
gmatquant25 wrote:
Hello GMAC Officials :

I am feeling tired and extremely distressed on the findings by APAC GMAT officals . I raised a concern and my incident ticket number is 206868407.

It is my humble request to GMAC official here to kindly intervene in the ongoing investigation conducted by APAC GMAT Team official . The complain was against the unfair practice by the test coordinators at test center - THINK EDUCATION ADVISORY SERVICES LLP. ( Bangalore , India)

The first response by APAC GMAT Team official that wait time was less than 20 mins and then the exam was resumed is absolutely false .I can be as sure as death that exam conducted after 30 Mins of break . so , I have replied to his incorrect finding with the hard core evidence .

I am pretty sure that the next finding will be that "we did not see any one behind you during test" .Before it gets too late , I kindly request the GMAC officials to have some one assigned and conduct a fair investigation. I am ready to answer any question they have for me .

My questions are -why is the investigation not conducted in a fair manner ? What have they done to find out my first concern - Just called up the TA ?

I don't know how fairly the tests are conducted and how biased the reports are after this incident , but I am starting to lose faith . I gave the evidence that I received a call from the test center to come back and write the test at cetain hour ( narrated in the mail to APAC offical ) . Did they not see the recording what time I left the chair after the outage started and at what time I sat on the chair after I was called to the test center . Or are the videos tampered ?

My only fault is - I choose a wrong GMAT Center to appear for the test that has highly unprofessional test coordinators . I have raised this concern to <pvapcustomerservice@pearson.com>

I request the GMAC officials in GC to please understand the turmoil one has to go through because of this . Even if I reappear for the test again I will be scared that this incident could repeat again and no one is there to listen to me . Please guide me in the right direction as I know the subsequent findings are going to be false like the first one .

UPDATE : I spoke to customer representative named - Nisha & her Supervisor named Murphy .

Nisha updated me on call that the staff at the the test center have acknowledged that there was a server error in between the test. However, I have not received any such update on mail. There is no mention of tampering with the system that I have clearly specified in the Mail.

For some reasons the GMAC - Asia team is showing excessive unfair partiality to the TAs at the test center. Moreover,trying to manipulate statements so that I am not entitled to retake the test . What they do not understand is a candidate will not go through this much effort to ask for a fair chance if he/she is manipulating . Murphy ( customer representative) asked me to wait for more days and then wait for a response from Aditya P who is doing the research . How much long they want me to wait now ....?It takes 1 week from the coordinator to reply and that too incorrectly . I am tired of following up with them.

Regards

Hello,

I understand your deep concern about this issue. We have your information and are escalating this through the proper channels. Thank you for providing the level of detail you have here and on other channels. This really helps us to assist you. I will be sure to reach out as soon as I have an update for you. Thank you.

Jeremy

Update: Our Customer Care team is currently following up with Pearson VUE's coordinators to determine next steps. We will get you this information as soon as possible, of course, but due the processes that must be completed, it could take as long as two working days to provide you with a response. Thank you.
_________________

Leah
Customer Care Coordinator
gmac.com | mba.com

Official GMAC Representative
Joined: 04 Jun 2012
Posts: 342
Followers: 316

Kudos [?]: 86 [1] , given: 1

### Show Tags

05 May 2015, 08:37
1
KUDOS
Expert's post
OfficialGMAT wrote:
OfficialGMAT wrote:
gmatquant25 wrote:
Hello GMAC Officials :

I am feeling tired and extremely distressed on the findings by APAC GMAT officals . I raised a concern and my incident ticket number is 206868407.

It is my humble request to GMAC official here to kindly intervene in the ongoing investigation conducted by APAC GMAT Team official . The complain was against the unfair practice by the test coordinators at test center - THINK EDUCATION ADVISORY SERVICES LLP. ( Bangalore , India)

The first response by APAC GMAT Team official that wait time was less than 20 mins and then the exam was resumed is absolutely false .I can be as sure as death that exam conducted after 30 Mins of break . so , I have replied to his incorrect finding with the hard core evidence .

I am pretty sure that the next finding will be that "we did not see any one behind you during test" .Before it gets too late , I kindly request the GMAC officials to have some one assigned and conduct a fair investigation. I am ready to answer any question they have for me .

My questions are -why is the investigation not conducted in a fair manner ? What have they done to find out my first concern - Just called up the TA ?

I don't know how fairly the tests are conducted and how biased the reports are after this incident , but I am starting to lose faith . I gave the evidence that I received a call from the test center to come back and write the test at cetain hour ( narrated in the mail to APAC offical ) . Did they not see the recording what time I left the chair after the outage started and at what time I sat on the chair after I was called to the test center . Or are the videos tampered ?

My only fault is - I choose a wrong GMAT Center to appear for the test that has highly unprofessional test coordinators . I have raised this concern to <pvapcustomerservice@pearson.com>

I request the GMAC officials in GC to please understand the turmoil one has to go through because of this . Even if I reappear for the test again I will be scared that this incident could repeat again and no one is there to listen to me . Please guide me in the right direction as I know the subsequent findings are going to be false like the first one .

UPDATE : I spoke to customer representative named - Nisha & her Supervisor named Murphy .

Nisha updated me on call that the staff at the the test center have acknowledged that there was a server error in between the test. However, I have not received any such update on mail. There is no mention of tampering with the system that I have clearly specified in the Mail.

For some reasons the GMAC - Asia team is showing excessive unfair partiality to the TAs at the test center. Moreover,trying to manipulate statements so that I am not entitled to retake the test . What they do not understand is a candidate will not go through this much effort to ask for a fair chance if he/she is manipulating . Murphy ( customer representative) asked me to wait for more days and then wait for a response from Aditya P who is doing the research . How much long they want me to wait now ....?It takes 1 week from the coordinator to reply and that too incorrectly . I am tired of following up with them.

Regards

Hello,

I understand your deep concern about this issue. We have your information and are escalating this through the proper channels. Thank you for providing the level of detail you have here and on other channels. This really helps us to assist you. I will be sure to reach out as soon as I have an update for you. Thank you.

Jeremy

Update: Our Customer Care team is currently following up with Pearson VUE's coordinators to determine next steps. We will get you this information as soon as possible, of course, but due the processes that must be completed, it could take as long as two working days to provide you with a response. Thank you.

Update: This incident has been forwarded to the Exam Review Team for further investigation. You will be contacted via email as soon as the investigation has been completed. If we do not have a final answer/update by the end of this week, you will receive a message informing you of where your issue is in the process. Thank you for your patience.
_________________

Leah
Customer Care Coordinator
gmac.com | mba.com

Official GMAC Representative
Joined: 04 Jun 2012
Posts: 342
Followers: 316

Kudos [?]: 86 [1] , given: 1

### Show Tags

20 Nov 2015, 11:23
1
KUDOS
Expert's post
Verve42 wrote:
Hi there. I would like to take refund of my Gmat test. What is the process of refund? How much refund can I get from $250? Please reply soon. My Gmat test date is approaching near. Regards, Verve42 I am sorry to hear of your need to cancel. If you cancel your appointment more than seven calendar days before the scheduled test date and time: US$80.00 refund, Within seven calendar days before the scheduled test date and time: No refund. However, if you are testing in South Korea and cancel your appointment more than seven calendar days before the scheduled test date and time: US$150.00 refund. Within seven calendar days before the scheduled test date and time: US$50.00 refund.

Thanks,
Jeremy
_________________

Leah
Customer Care Coordinator
gmac.com | mba.com

Re: Post Your Questions to GMAC Official Representative Here   [#permalink] 20 Nov 2015, 11:23

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