Let’s start with understanding the question:
This is a question that goes slightly beyond the norms of a normal inference question. In this question, we are given a set of facts. Based on these facts, we are asked to select an answer choice that fits these facts or that these facts suggest can be true.
Similarly, the second answer choice that we need to select is one that is inconsistent with these facts, or one that these facts suggest will not be true. Hence, to get to the right answer, let’s first see the facts of the case.Understand the argument
The argument talks about the two main features of a mobile phone – Interface quality and robustness, and then talks about how good interface quality and robustness are achieved.
It then says that any company that advertises these features must deliver the features as advertised. Then the author talks about a specific case of a company Nokia that has been accused of falsely advertising its phone interface.
Nokia has denied these comments, stating that all its current advertisements focus on phone’s robustness. A Judge who has reviewed the findings has stated that the case has merit and has accepted the case. Prethinking Contradictory facts:
1. Lawsuit – Phone’s interface not as good as the company advertises.
2. Nokia – no running advertisements advertise interface.
3. Judge - the case has merit.
Let’s prethink about the statement which the argument suggests to be true:-
First of all notice that there are two seemingly contradicting facts in the case: on one hand, Nokia claims that none of its running ads focus on interface quality and on the other hand, the court has accepted a lawsuit on initial merit, which says that Nokia’s phones do not possess an interface as good as is advertised. So one possible statement could be the statement that resolves this paradox.
Notice the word “running”. This contradiction becomes clear when we focus on this word – Nokia explicitly states that its running ads don’t focus on interface quality. This leaves a room that in the past the company might have advertised about its interface quality, on the basis of which the customer would have bought the phone and hence the lawsuit. If all the facts in the argument are true, then we will need to resolve this paradox and that can be resolved if it is true that Nokia must have advertised the interface quality sometime in the past.
Next we need to prethink what is suggested to be false given the information in the passage:-
Another way to look at this question is that we need to select a statement that negates or falsifies a fact or facts in the premise. For example if there is a statement that Nokia has never ever advertised about its interface quality then it would falsify the court’s judgment of accepting the case on initial merit. This is because the judge would have accepted the case on the basis of something that is not TRUE.
Likewise, if there is a statement that indicates that a customer can only file complaints related to the running ads of a company, then it would make the customer’s case without merit in our scenario since his case is not based on just the running or active ads. Analysis of Answer Choices:
1. The team tasked with designing interface of mobile phones at Nokia is not as good as it was thought to be
- Clearly the passage doesn’t talk about the quality of interface design team. Even the lawsuit in question concerns about advertised quality vs actual quality and not quality expected from the team vs actual quality. Thus, this option is out of scope of discussion.
2. Nokia had advertised about its interface standard sometime in the past
. (True) – This is strongly suggested by the passage. This information helps us to understand two seemingly contradicting facts in the question. Thus, while Nokia might not be currently advertising about its interface quality, it might have done so in the past when the customer bought a phone. Since the customer bought a phone on the basis of advertised interface quality, the lawsuit may hold some merit. Thus, this is a correct answer choice.
3. Aggrieved customers are given a preference in courts
. – Clearly this is out of scope of our discussion. The passage doesn’t suggest that the customer’s case has been accepted in the court even without any presence of merit.
4. Nokia will likely lose the lawsuit as the court seems to be siding with the accusers
. – Even though the court has accepted the case on initial assessment of merit, actual judgment is expected to be based on detailed arguments and information of both sides. Thus, we cannot comment on the result of the lawsuit. Thus, this is not a correct answer choice.
5. Customers cannot file lawsuits against a company on the basis of difference between advertised and actual standards if the company has stopped claiming such standards
. (False) – If customers cannot file cases when companies stop claiming such standards, then in our current situation, the customer’s lawsuit must not have been accepted on initial assessment of merit. However, since the lawsuit has been accepted, it clearly suggests that this option is false. Thus, this is the second answer choice.
6. Advertisements are the only source of information to the customers about the quality of the mobile phones
. – This is not suggested to be true by the passage since the passage doesn’t talk about the sources of information to the customers. Besides, even if this option were true, it wouldn’t help us in explaining the seeming contradiction in the passage. Thus, this is an incorrect option.
Thus, the correct options are option 2 and option 5.