Option D, here is how:
Reading through the question stem, the bold words need to be specially focussed on.
A recent tracking survey has shown that the vast majority of users of Haplosoft's new text-editing software ignored the recommended tutorial that comes with the software. Some representatives of Haplosoft's marketing team expressed
concern that the company would
need to develop more attention-grabbing tutorial materials, or
else users would fail to know how best to use the software. However, their concerns were assuaged when a Haplosoft engineer pointed out that ___________________.
Which of the following best completes the passage?
A. most users look to the software to accomplish a limited range of tasks because
that is all they know how to do.
This statement supports the marketing team's concern that users would not know how to BEST use the software. IncorrectB. the software packaging contains an instruction manual, which has most of the same content as the tutorial.
There is no guarantee that this additional material too will not be ignored as the recommended tutorial. IncorrectC. the tutorial is based on a rewritten version of specifications given to the marketing team by Haplosoft's engineers.
Doesnt concern the question at hand; IncorrectD. the tutorial contains
information standard to most text-editing software and with which most users are already familiar.
The underlined part seals the deal for us
If the tutorial contains standard material of training that the users already know - then there is no issues even if they ignore the recommended tutorial. Hence CorrectE. historically, very few users have contacted Haplosoft's technical support line with questions about how to use the text editor.
The question stem states that a new software has been launched - so its no surety that if historically users didnt have questions they will not have some for the new software too.
Also, this statement assumes that if users have questions they will contact support line. IncorrectHope the explanation was helpful.