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Senior Manager
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Advertisement: Today's customers expect high quality. Every [#permalink]
 07 Jun 2007, 10:31
Question Stats:
88% (01:59) correct
11% (01:03) wrong based on 20 sessions
Advertisement: Today's customers expect high quality. Every advance in the quality of manufactured products raises customer expectations. The company that is satisified with the current quality of its products will soon find that its customers are not. At MegaCorp, meeting or exceeding customer expectations is our goal!
Which of the following must be true on the basis of the statements in the advertisement above?
A) MegaCorp's competitors will succeed in attracting customers only if those competitors adopt MegaCorp's goal as their own.
B) A company that does not correctly anticipate the expectations of its customers is certain to fail in advancing the quality of their products.
C) MegaCorp's goal is possible to meet only if continuing advances in product quality is possible.
D) If a company becomes satisifed with the quality of its products, then the quality of its products will decline.
E) MegaCorp's customers are currently satisfied with the quality of its products.
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Senior Manager
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B & C both sound good, but I would go for C
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Manager
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I would go with D.
A company that becomes satisfied with the quality of its product (i.e. becomes complacent) then the perceived quality by the customer will decline since the customer's expectation of product quality has increased than what the company can offer.
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Subhen
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Re: CR GMATPrep - customer expectations [#permalink]
07 Jun 2007, 15:42
Caas wrote: Advertisement: Today's customers expect high quality. Every advance in the quality of manufactured products raises customer expectations. The company that is satisified with the current quality of its products will soon find that its customers are not. At MegaCorp, meeting or exceeding customer expectations is our goal!
Which of the following must be true on the basis of the statements in the advertisement above?
A) MegaCorp's competitors will succeed in attracting customers only if those competitors adopt MegaCorp's goal as their own.
B) A company that does not correctly anticipate the expectations of its customers is certain to fail in advancing the quality of their products.
C) MegaCorp's goal is possible to meet only if continuing advances in product quality is possible.
D) If a company becomes satisifed with the quality of its products, then the quality of its products will decline.
E) MegaCorp's customers are currently satisfied with the quality of its products.
A out of scope
B this is true
C irrelevant
D out of scope
E out of scope
sp Bis the correct answer
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Senior Manager
Joined: 04 Mar 2007
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OA is neither B nor D
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Manager
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C.
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Manager
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C.
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Manager
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C.
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Senior Manager
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Re: CR GMATPrep - customer expectations [#permalink]
12 Jun 2007, 22:12
Caas wrote: Advertisement: Today's customers expect high quality. Every advance in the quality of manufactured products raises customer expectations. The company that is satisified with the current quality of its products will soon find that its customers are not. At MegaCorp, meeting or exceeding customer expectations is our goal!
Which of the following must be true on the basis of the statements in the advertisement above?
A) MegaCorp's competitors will succeed in attracting customers only if those competitors adopt MegaCorp's goal as their own.
B) A company that does not correctly anticipate the expectations of its customers is certain to fail in advancing the quality of their products.
C) MegaCorp's goal is possible to meet only if continuing advances in product quality is possible.
D) If a company becomes satisifed with the quality of its products, then the quality of its products will decline.
E) MegaCorp's customers are currently satisfied with the quality of its products.
C is the right answer.
Megacorp wants to meet or exceed it's customers expectations. If company's present product is accepted by the customers, the customers would expect more from the future product (according to the stimulus). Hence, the company would be able to meet the newer expectations only if it's possible to better the quality of the product.
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Senior Manager
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OA is C
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Manager
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Re: Advertisement: Today's customers expect high quality. Every [#permalink]
17 Feb 2012, 16:01
I am confused between B, C and D, Why are B and D incorrect? Is it because, they don't talk about MegaCorp?
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Senior Manager
Joined: 19 Apr 2011
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Re: Advertisement: Today's customers expect high quality. Every [#permalink]
19 Feb 2012, 22:17
Advertisement: Today's customers expect high quality. Every advance in the quality of manufactured products raises customer expectations. The company that is satisified with the current quality of its products will soon find that its customers are not. At MegaCorp, meeting or exceeding customer expectations is our goal! Which of the following must be true on the basis of the statements in the advertisement above? A) MegaCorp's competitors will succeed in attracting customers only if those competitors adopt MegaCorp's goal as their own.--> not necessary ,this is nowhere implied in the passage.They can have other strategies too !!B) A company that does not correctly anticipate the expectations of its customers is certain to fail in advancing the quality of their products.--> We know that customer expectation leads to improvement of the product.But the reverse may or may not be true.C) MegaCorp's goal is possible to meet only if continuing advances in product quality is possible.--> can say for sure from the passage.Only if there is a possibility to improve there can be some improvement.D) If a company becomes satisifed with the quality of its products, then the quality of its products will decline.--> wrong cannot infer from the passage.E) MegaCorp's customers are currently satisfied with the quality of its products.--> no they are not satisfied .Their expectations keeps changing.
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+1 if you like my explanation .Thanks 
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Re: Advertisement: Today's customers expect high quality. Every [#permalink]
20 Feb 2012, 00:42
The correct answer is definitely C as MegaCorp's goal is possible only if it can do continuing advances in product quality.
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Senior Manager
Status: struggling with GMAT
Joined: 06 Dec 2012
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Location: Bangladesh
Concentration: Accounting
GMAT Date: 04-06-2013
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Re: Advertisement: Today's customers expect high quality. Every [#permalink]
03 Apr 2013, 14:23
Caas wrote: Advertisement: Today's customers expect high quality. Every advance in the quality of manufactured products raises customer expectations. The company that is satisified with the current quality of its products will soon find that its customers are not. At MegaCorp, meeting or exceeding customer expectations is our goal!
Which of the following must be true on the basis of the statements in the advertisement above?
A) MegaCorp's competitors will succeed in attracting customers only if those competitors adopt MegaCorp's goal as their own.
B) A company that does not correctly anticipate the expectations of its customers is certain to fail in advancing the quality of their products.
C) MegaCorp's goal is possible to meet only if continuing advances in product quality is possible.
D) If a company becomes satisifed with the quality of its products, then the quality of its products will decline.
E) MegaCorp's customers are currently satisfied with the quality of its products. I was confused between B &C and finally picked c but still confused about B.Why b is wrong?
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Re: Advertisement: Today's customers expect high quality. Every [#permalink]
06 May 2013, 00:16
mun23 wrote: Caas wrote: Advertisement: Today's customers expect high quality. Every advance in the quality of manufactured products raises customer expectations. The company that is satisified with the current quality of its products will soon find that its customers are not. At MegaCorp, meeting or exceeding customer expectations is our goal!
Which of the following must be true on the basis of the statements in the advertisement above?
A) MegaCorp's competitors will succeed in attracting customers only if those competitors adopt MegaCorp's goal as their own.
B) A company that does not correctly anticipate the expectations of its customers is certain to fail in advancing the quality of their products.
C) MegaCorp's goal is possible to meet only if continuing advances in product quality is possible.
D) If a company becomes satisifed with the quality of its products, then the quality of its products will decline.
E) MegaCorp's customers are currently satisfied with the quality of its products. I was confused between B &C and finally picked c but still confused about B.Why b is wrong? The question stem states that " Today's customers expect high quality. Every advance in the quality of manufactured products raises customer expectations." But the negation, not correctly anticipating the customer expectations leads to fall in quality is wrong. What if I "wrongly anticipated" the customer expectations on the positive side of the quality? I will achieve better quality right? Hence B is wrong!
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Re: Advertisement: Today's customers expect high quality. Every
[#permalink]
06 May 2013, 00:16
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