tinbq wrote:
Hi experts,
Please help to explain why each choice is right or wrong. Thanks.
To answer this question, let's first break the passage down into separate statements:
- Today's customers expect high quality
- Each time a company improves the quality of its products, its customers' expectations will increase
- Any company that is not working on improving the quality of its products will soon find that it no longer meets its customers' expectations
- MegaCorp aims to meet or exceed its customers' expectations
Based on these statements, we're asked which of the answer choices
MUST be true. So, if we can find any reason why an answer choice
might not be true, that's justification to drop it from consideration.
Quote:
(A) MegaCorp's competitors will succeed in attracting customers only if those competitors adopt MegaCorp's goal as their own.
The passage discusses "meeting or exceeding customer expectations,"
not "attracting customers." It is possible that companies CAN attract customers without meeting or exceeding customer expectations -- maybe their products are the only option on the market, or maybe the product quality sucks but the price is great. Because companies can attract customers without adopting MegaCorp's goal, we can't say that MegaCorp's goal is the ONLY path to success.
We can't say that (A)
must be true, so we can rule (A) out.
Quote:
(B) A company that does not correctly anticipate the expectations of its customers is certain to fail in advancing the quality of their products.
The passage tells us that any company not advancing the quality of its products is certain to fail to meet its customers' expectations in the long run. (B) flips this around and reverses the chain of reasoning.
This reversed chain of reasoning isn't supported by the passage. Maybe a company doesn't anticipate the expectations of its customers, but continues to advance the quality of its products (for instance, did customers
expect the invention of the smartphone? Or did companies just come up with the improved product, and thus keep their customers happy with tech improvements
without "correctly anticipating customer expectations"). The passage allows for this chain of events, which means that (B) doesn't have to be true.
Eliminate (B).
Quote:
(C) MegaCorp's goal is possible to meet only if continuing advances in product quality is possible.
The passage tells us that MegaCorp's goal is to meet or exceed its customers' expectations. We're told that customer expectations about product quality will rise as the quality of the products improves. For MegaCorp to meet its goal, it must continue to improve the quality of its products.
However, if it is not possible to improve the quality of its products, MegaCorp cannot meet its goal. Its customers' expectations will continue to rise and MegaCorp will not be able to continue to improve its products to meet or exceed those expectations.
MegaCorp can
only meet its goal if it can continue to advance the quality of its products. (C) is looking good, let's keep it for now while we look at the remaining answer choices.
Quote:
(D) If a company becomes satisfied with the quality of its products, then the quality of its products will decline.
There is nothing in the passage to suggest a company that is satisfied with its products' quality will see the quality of its products
decline.
The passage tells us that any company that allows the quality of their product to plateau will fall behind their customers' expectations. This does not mean the quality of their products will
decline.
Since we can't say that (D)
must be true, (D) can't be our answer.
Quote:
(E) MegaCorp's customers are currently satisfied with the quality of its products.
We are not given any information about how MegaCorp's customers feel about the quality of its products. We don't know whether MegaCorp is currently meeting its goal or not.
Since we can't know this from the information in the passage, we can't say that (E)
must be true. So we can cross (E) out.
That leaves us with (C).
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