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Advise required for refund on GMAT exam due to name mismatch

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Advise required for refund on GMAT exam due to name mismatch [#permalink] New post 30 Dec 2013, 09:01
Hi,

I was due to take my GMAT exam last week but was not allowed to take the exam due to a name mismatch.

My GMAT account had an additional Name which was not present in my passport.

E.g.
In my passport: Last Name: XXX, First Name: YYY
In my GMAT account: Last Name: XXX, First Name: YYY ZZZ (My original name on my passport is in chinese, but i have an english name which i use at work which i included in the GMAT account)

Would i have sufficient grounds to ask for a refund? I have raised a case with Pearson Vue but i am getting difficulty getting them to provide a refund.

Also, i have take the test twice using this account. It was only on the third time that the test centre personnel denied me entry.

I really appreciate any help/advice on this.
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Re: Advise required for refund on GMAT exam due to name mismatch [#permalink] New post 01 Jan 2014, 22:43
Expert's post
sspenzz wrote:
Hi,

I was due to take my GMAT exam last week but was not allowed to take the exam due to a name mismatch.

My GMAT account had an additional Name which was not present in my passport.

E.g.
In my passport: Last Name: XXX, First Name: YYY
In my GMAT account: Last Name: XXX, First Name: YYY ZZZ (My original name on my passport is in chinese, but i have an english name which i use at work which i included in the GMAT account)

Would i have sufficient grounds to ask for a refund? I have raised a case with Pearson Vue but i am getting difficulty getting them to provide a refund.

Also, i have take the test twice using this account. It was only on the third time that the test centre personnel denied me entry.

I really appreciate any help/advice on this.



We have had quite a few folks reporting a name issue with passports/documents. I think it is a strong enough case to at least make. However, you are unlikely to get a refund, just a free pass to ride the GMAT "train" is the best case scenario.

Good Luck!
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Re: Advise required for refund on GMAT exam due to name mismatch [#permalink] New post 02 Jan 2014, 11:14
bb wrote:
sspenzz wrote:
Hi,

I was due to take my GMAT exam last week but was not allowed to take the exam due to a name mismatch.

My GMAT account had an additional Name which was not present in my passport.

E.g.
In my passport: Last Name: XXX, First Name: YYY
In my GMAT account: Last Name: XXX, First Name: YYY ZZZ (My original name on my passport is in chinese, but i have an english name which i use at work which i included in the GMAT account)

Would i have sufficient grounds to ask for a refund? I have raised a case with Pearson Vue but i am getting difficulty getting them to provide a refund.

Also, i have take the test twice using this account. It was only on the third time that the test centre personnel denied me entry.

I really appreciate any help/advice on this.



We have had quite a few folks reporting a name issue with passports/documents. I think it is a strong enough case to at least make. However, you are unlikely to get a refund, just a free pass to ride the GMAT "train" is the best case scenario.

Good Luck!


Hi,
Would you happen to know if there is any consumer protection organisation in the UK I can raise this case with. Pearson Vue shut me down completely by stating that it is in their rules and conditions and refused to provide a refund or a resit of the GMAT.
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Affiliations: UA-1K, SPG-G, HH-D
Joined: 04 Dec 2002
Posts: 12212
Location: United States (WA)
GMAT 1: 750 Q49 V42
GPA: 3.5
WE: Information Technology (Hospitality and Tourism)
Followers: 2282

Kudos [?]: 8866 [0], given: 3670

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Re: Advise required for refund on GMAT exam due to name mismatch [#permalink] New post 02 Jan 2014, 11:21
Expert's post
I am sorry I do not. You can take it up to the GMAC here on the site: -post-your-questions-to-gmac-official-representative-here-133929.html

Best Regards,
BB
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Re: Advise required for refund on GMAT exam due to name mismatch [#permalink] New post 03 Jan 2014, 23:18
sspenzz wrote:
Hi,

I was due to take my GMAT exam last week but was not allowed to take the exam due to a name mismatch.

My GMAT account had an additional Name which was not present in my passport.

E.g.
In my passport: Last Name: XXX, First Name: YYY
In my GMAT account: Last Name: XXX, First Name: YYY ZZZ (My original name on my passport is in chinese, but i have an english name which i use at work which i included in the GMAT account)

Would i have sufficient grounds to ask for a refund? I have raised a case with Pearson Vue but i am getting difficulty getting them to provide a refund.

Also, i have take the test twice using this account. It was only on the third time that the test centre personnel denied me entry.

I really appreciate any help/advice on this.


I too was not able to sit for the test due to a name mismatch.... No refund from Pearson VUE... It seems that the take the monopoly on the GMAT test quite seriously...

I know its of little help now.... You can change your name on the test even after registering (and paying) if you "somehow" know that there may a name mismatch issue... Call the helpline and they help you.... unfortunately for most people(including me) who get "screwed" in this manner don't look out for advice on this situation before it happens.... :(
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Re: Advise required for refund on GMAT exam due to name mismatch   [#permalink] 03 Jan 2014, 23:18
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Advise required for refund on GMAT exam due to name mismatch

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