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Brooklyn Pearson Vue Center - problems with PROCTORS

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Brooklyn Pearson Vue Center - problems with PROCTORS [#permalink] New post 19 Dec 2007, 22:03
Hello -

I wanted to see if anyone has had problems with the proctors at the Pearson Vue Center in Brooklyn, NY (45 Main Street in DUMBO). I took my test earlier today and was completely astounded by how rude and oblivious the test proctors were. They were incredibly LOUD and seemed not to care whether or not the test takers could hear them. They were very rude and barked directions every time I went in and out of the room; they even acted like I was inconveniencing them when deciding to take my included breaks!

Above all is the noise issue and the reason I bring it up to other test takers. Luckily today was just my Kaplan "Ultimate Practice Test," but I am scheduled to take the test at this center in one month, and even though pulling it now might mean I can't get an appointment for quite some time, I'm wondering if I should do so before it is too late.

The first proctor was an older white guy, who another person on this board described as "creepy," a description I would agree with. This other person had a similar issue with his INCREDIBLY LOUD voice. It was not just loud for a test taking center; it was the type of voice you could probably hear down the hallway or even on the street (not an exaggeration). This proctor was on the phone with his mortgage company and bitching about his mortgage to the receptionist, who was in the NEXT ROOM.

A couple hours later he left and the next proctor came, a disgruntled black woman who ordered me around left and right. I mention she is black because it matters, but just in case someone recognizes my description and has similar problems. She did not have AS LOUD a voice as the man, but she engaged in lots of back and forth banter with the receptionist, a lot of laughing and gossiping.

It was SO distracting listening to all of this...and I find it hard to believe they don't know we can hear them through the glass. I mean, come on. And after reading this other post I see that I am not the first one to have complained. I mentioned to the second proctor afterwards that I had a difficult time concentrating and she told me I should have read the rules next time and asked her for ear plugs in the first place.

Unbelievable! Has anyone had similar problems at the Brooklyn Pearson Vue testing center? The other poster (from awhile back) said that she found out the older white guy is the MANAGER! And that he told her she was the first one to have complained and he would do nothing about it since he's the one in charge.

Hope to hear from you.

Thanks.

Ben
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 [#permalink] New post 19 Dec 2007, 22:16
just take the test somewhere else.
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 [#permalink] New post 19 Dec 2007, 22:25
I would not even consider taking the test at this facility.

Just re-schedule at another facility. I would have instantly. If you have to drive an hour away, you'd be better off. I also wouldn't stress over it. During your test prep, you have to do everything to keep a calm attitude and not let anything interfere with your preparation.

Anger and stress can affect your mind and subsequently affect your test prep. This is the final prep phase, don't allow anything to upset you or distract you from maintaining a calm, cool and collective state of mind.
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Go to Lower Manhattan. . . [#permalink] New post 20 Dec 2007, 06:11
Adam6378 wrote:
I would not even consider taking the test at this facility.

Just re-schedule at another facility. I would have instantly. If you have to drive an hour away, you'd be better off. I also wouldn't stress over it. During your test prep, you have to do everything to keep a calm attitude and not let anything interfere with your preparation.

Anger and stress can affect your mind and subsequently affect your test prep. This is the final prep phase, don't allow anything to upset you or distract you from maintaining a calm, cool and collective state of mind.


I did not have that experience, but I took the test before Pearson Vue took over.

There is a test site in Lower Manhattan, not far from Broadway-Nausau train station. (it's on Williams Street) The people there were very friendly. I would reschedule to take it there. The only thing is that test is offered at 8am and 12pm; I believe the Brooklyn site is a 9am test only.
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YES.. that was me [#permalink] New post 20 Dec 2007, 14:21
That was me with the problems in Brooklyn...
http://www.gmatclub.com/forum/t54351

Nice to know I wasn't the only one!

It was AWFUL!!!! I took it again at the one on Williams ST.. WAY Better. I told the ladies there what happen, they could not believe it, shocked!

I still can't believe how bad the Brooklyn center was. That guy was such a jerk!!

Sucks
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 [#permalink] New post 20 Dec 2007, 15:18
I would recommend taking the test at the Pearson center in lower manhattan on williams street as well. I took the test just last saturday at 9:00 am and the staff there was very friendly and professional. I didn't have any issues with noise or anything. And now they have the new computers with the LCD monitor. My proctor was a young woman and she was pretty cool along with the other girls by the front desk.
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 [#permalink] New post 20 Dec 2007, 16:16
I took the GMAT there too, horrible place. The proctors there were rude and there was a jackhammer drilling outside during my test, I mean comon!
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 [#permalink] New post 23 Dec 2007, 17:34
a bit off topic, but i have heard good things about the rego park testing center in queens. not sure if you can get there though.
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Re: Brooklyn Pearson Vue Center - problems with PROCTORS [#permalink] New post 04 Jan 2008, 16:08
Did you file a formal complaint? Because I think if you let things as small as that get the best of you, how do you plan to deal with people who distract you and piss you off in B-School? Please dont be offended by my post, but I just believe if it is really that bad you should do whats right and write a letter, or make a phone call so that future test takers do not have to experience what you posted above.

You might get your money back, or a credit towards your next test. But remember....be nice when you call :)

Last edited by Nitty on 10 Jan 2008, 08:38, edited 1 time in total.
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Re: Brooklyn Pearson Vue Center - problems with PROCTORS [#permalink] New post 07 Jan 2008, 10:27
I respectfully disagree with the previous poster.

I can do my job with distractions and noise but I cannot take a standardized test with any noise. I go into the test center thinking of my environment and when people blatantly are disrespectful, I would be really frustrated and thrown off my game. And I think the main reason for all of this is because work stress is different from GMAT stress. At work you are generally pressed for time (not knowledge since you know everything you are doing) but the GMAT is testing for knowledge.

I don't know, just my $0.02. Anyone who can take the GMAT with distractions should get extra points in my book b/c that's a skill I will never have.
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Re: [#permalink] New post 10 Jan 2008, 08:03
AVakil wrote:
a bit off topic, but i have heard good things about the rego park testing center in queens. not sure if you can get there though.


Took my GMAT there in Nov '06. The proctors were horrible. They were chatting away on the phone during my test and didn't even recognize my hand in the air. Also, when I took the test, Rego Park had HUGE CRT monitors.

My advice: Expect the worst.
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Re: Brooklyn Pearson Vue Center - problems with PROCTORS [#permalink] New post 10 Jan 2008, 09:39
Want to put in a word in support of taking the test at the 5th Avenue location. Very close to Bryant Park subways and Grand Central, and it's a really small and quiet center with LCD monitors and pretty friendly proctors.
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Re: Brooklyn Pearson Vue Center - problems with PROCTORS [#permalink] New post 17 Jan 2008, 21:37
YES i did file a formal complaint...and I was told it was "escalated" to a supervisor. I did this a month ago but haven't heard anything back. I'm set to take the test again here on Saturday...so hopefully it'll be a better situation. otherwise, i'll wear my ear plugs.

i've been studying in public places to try to make myself concentrate with noise around. this shouldn't be necessary...but unfortunately this was the only date / location that worked with my schedule.

wish me luck! thanks for the replies. and if anyone else has any problems, please go to the pearson vue web site and submit a complaint. i posted a link to this thread but still haven't heard back....
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Re: Brooklyn Pearson Vue Center - problems with PROCTORS [#permalink] New post 18 Jan 2008, 00:53
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I heard the similar problem in TOEFL centers after introducing speaking section. It is really horrible when all people speak together at the same time, at the same place, and about the same tasks....

I guess there is very huge probability that your formal complaint will go to a dustbin...

I think there only one way to influence on the centers - through their revenue by public feedback.
It would be great to have here the list of all centers with GMATclubber's rate and comments

we would have: the list of the top-10 best centers, the list of the top-10 worst centers,
and might even add comments to, for example, GoogleMap. :-D
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Re: Brooklyn Pearson Vue Center - problems with PROCTORS [#permalink] New post 18 Jan 2008, 12:07
Good to know, I'll let my friends know who have to take the exam not to go to the Brooklyn one.

If you want to retest, you should consider the W 44th St location, it's off of 5th Ave. I'm coming from the Bronx so it was the closest testing center without subway transfers.

It is VERY quiet-- you don't hear any street noise and the proctors are fairly respectful.
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Re: Brooklyn Pearson Vue Center - problems with PROCTORS [#permalink] New post 19 Jan 2008, 14:06
well today i took the exam and the proctors were a lot better...but just my luck there was a problem with the air conditioning unit and so when I got there feeling all prepared and confident, I soon lost all positive feelings when I saw people screaming at the proctors saying "I can't take a test under these conditions," etc. etc. It honestly sounded like jackhammers, as I guess repairmen were working in the floor above, so loud clanking would start and stop.

The proctors said they would generate an incident report for anyone so that if we started to take the test and found the noise to be too disrupting, then we could stop and have the scores cancelled without schools finding out that they were canceled. the catch was that we'd have to tell them BEFORE the end of the exam and the disturbance had to keep going on during the point when we decided to opt out... the proctor recommended we not do it but the three of us who were about to start decided to go ahead because otherwise we'd have to reschedule for weeks away from now...and I personally am going on vacation tomorrow and didn't want to reschedule.

the noise continued through the AWA section and half the math section, but then stopped. the math section was terrible, and to be honest i don't think the noise had anything to do with my performance since i had both ear plugs and headphones on to block out noise.... however, since the noise stopped i figured it would be too late to tell the proctor i didn't want to continue.

so that's that. the proctor also said the testing center shut down last november due to concerns about noise construction. there were people yelling who had just finished their tests (and clearly did badly), nervous energy all around, not to mention loud banging and still the same proctor with the LOUD LOUD voice (although he was less chatty this time during the test).

what a mess - NEVER TAKE THE EXAM AT THE BROOKLYN CENTER.

i ended up with a 600. was averaging a 640-690 on GMAT prep tests, so this was a disappointment, but to be 100% honest I don't think it was due to the noise.

i'm pretty bummed - hoped to get in on late round applications for 2008 but given the schools I want to apply to (UCLA, USC, NYU, Columbia) I think that would be a waste of time.

Thanks for responding to my original post; wish I had followed everyone's advice. Although sometimes we can't blame external factors on our final scores. There's always round two....

:evil: :cry:
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Re: Brooklyn Pearson Vue Center - problems with PROCTORS [#permalink] New post 18 Sep 2014, 12:15
kidderek wrote:
AVakil wrote:
a bit off topic, but i have heard good things about the rego park testing center in queens. not sure if you can get there though.


Took my GMAT there in Nov '06. The proctors were horrible. They were chatting away on the phone during my test and didn't even recognize my hand in the air. Also, when I took the test, Rego Park had HUGE CRT monitors.

My advice: Expect the worst.


Can someone chime in on whether things have changed for Rego Park?
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Re: Brooklyn Pearson Vue Center - problems with PROCTORS [#permalink] New post 10 Oct 2014, 12:16
1. Take the test there
2. Get 760.
3. Shove that paper in their faces.
4. Apply to Harvard
5. Get in Harvard.
6. Shove the acceptance in their faces.

Or...you could just take it somewhere else.
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Re: Brooklyn Pearson Vue Center - problems with PROCTORS   [#permalink] 10 Oct 2014, 12:16
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