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# Correctly measuring the productivity of service workers is

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Manager
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Correctly measuring the productivity of service workers is [#permalink]  10 Oct 2006, 14:49
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Correctly measuring the productivity of service workers is complex. Consider, for example, postal workers: they are often said to be more productive if more letters are delivered per postal worker. But is this really true? What if more letters are lost or delayed per worker at the same time that more are delivered?

The objection implied above to the productivity measure described is based on doubts about the truth of which of the following statements?

(A) Postal workers are representative of service workers in general.
(B) The delivery of letters is the primary activity of the postal service.
(C) Productivity should be ascribed to categories of workers, not to individuals.
(D) The quality of services rendered can appropriately be ignored in computing productivity.
(E) The number of letters delivered is relevant to measuring the productivity of postal workers.
[Reveal] Spoiler: OA
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Re: CR - Measuriing productivity [#permalink]  11 Oct 2006, 18:37
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Correctly measuring the productivity of service workers is complex. Consider, for example, postal workers: they are often said to be more productive if more letters are delivered per postal worker. But is this really true? What if more letters are lost or delayed per worker at the same time that more are delivered?
The objection implied above to the productivity measure described is based on doubts about the truth of which of the following statements?
(A) Postal workers are representative of service workers in general.
----> the question is about the doubt of the opponents , not about the reasoning in the argument so we can't choose A simply because postal workers may or may not be representative of the service workers!

(B) The delivery of letters is the primary activity of the postal service.
----> it's clearly of the point ....the oppopents have no doubt about whether delivery of letters is the primary activity of postal service.

(C) Productivity should be ascribed to categories of workers, not to individuals.
-----> off the point.

(D) The quality of services rendered can appropriately be ignored in computing productivity.
-----> yes! WE don't base the measure of productivy solely on quantity but also on quality of the service ---->"What if more letters are lost or delayed per worker at the same time that more are delivered?" , isn't this question about quality of the delivery?!

(E) The number of letters delivered is relevant to measuring the productivity of postal workers.
-------> this is one-sided consideration ----> it's about quantity only, whereas the opponents raise the question about quality.

D stands.
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Re: CR - Measuriing productivity [#permalink]  10 Oct 2006, 19:34
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d for me.

ayushi wrote:
Correctly measuring the productivity of service workers is complex. Consider, for example, postal workers: they are often said to be more productive if more letters are delivered per postal worker. But is this really true? What if more letters are lost or delayed per worker at the same time that more are delivered?
The objection implied above to the productivity measure described is based on doubts about the truth of which of the following statements?
(A) Postal workers are representative of service workers in general.
(B) The delivery of letters is the primary activity of the postal service.
(C) Productivity should be ascribed to categories of workers, not to individuals.
(D) The quality of services rendered can appropriately be ignored in computing productivity.
(E) The number of letters delivered is relevant to measuring the productivity of postal workers.
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Re: Correctly measuring the productivity of service workers is [#permalink]  07 Jan 2013, 08:26
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Expert's post
conty911 wrote:
I am unable to understand what exactly the stem requires?
"The objection implied above to the productivity measure described is based on doubts about the truth of which of the following statements?"
Please explain the wording "the objection ...based on doubts about the truth", some examples will be helpful.

Hi,

If I simplify the stem in this question, it could look like:

Which of the following is the assumption built in determining the productivity measure of postal workers, which is challenged by the author?

However, let's try to understand the given question stem:

"The objection implied above to the productivity measure described is based on doubts about the truth of which of the following statements?"

So, the first thing we encounter is "objection". Where is the objection? The objection is:

"But is this really true?"

And what is the productivity measure?

"letters delivered per postal worker" (since it is given that more productivity means more letters delivered)

So, the objection is to the above productivity measure.

Now this objection " is based on doubts about the truth of which of the following statements?"

This means that objection should be counter to the correct answer choice since it is based on doubting the answer choice.

So, there are two negatives in the above statement: objection and doubt. To simplify it, we can remove both of these. By doing this, the statement becomes:

The productivity measure is based on truths of which of the following statements? (Please note that this statement is not exactly equivalent to the question stem but it helps in simplifying).

Now, go through the options, keeping in mind that the truth of the correct answer choice is challenged in the original passage.

Hope this helps

Feel free to ask in case any clarifications are needed.

Thanks,
Chiranjeev
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A
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Re: CR - Measuriing productivity [#permalink]  10 Oct 2006, 15:25
should be D
more letters lost alludes to qos (quality of service) issues
so, the author doubts that -
(D) The quality of services rendered can appropriately be ignored in computing productivity.

ayushi wrote:
..What if more letters are lost or delayed per worker at the same time that more are delivered?
The objection implied above to the productivity measure described is based on doubts about the truth of which of the following statements?

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Re: CR - Measuriing productivity [#permalink]  10 Oct 2006, 18:28
It's B.
A postal worker may deliver 1000 letters but misdeliver/lose an equal number or more. According to the current measure of productivity, the worker is highly productive.

So, the objection is that other criteria such as prompt delivery and proper handling of mail should also be considered in measuring productivity.
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Interesting, 3 different people, ... 3 different answers
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Re: CR - Measuriing productivity [#permalink]  10 Oct 2006, 18:41
one more D. The quality of services rendered can appropriately be ignored in computing productivity.

appropriately is a key word. Author says quality of service is important. D says it is ok to ignore quality of service. Authors doubts D
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One more D. The objection raise din the argument brings into question the quality of delivery.
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A , B and e are not relevent.

C is close but not.

D survives.
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Hard, but I am for E.
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I go for (A)
ayushi - Pls. post the OA and OE
Manager
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OA is D...sorry again no OE for this question..

Guys sorry for my late OA posting..will make it a point to post the OA's and OE's (if i have any) soon...

Anyway thank you all of you for your input..
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Agree D.
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Its D , This is from OG 11 , you should find the OE in there.
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One more for D
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CR- Postal workers [#permalink]  26 Jul 2007, 11:56
Correctly measuring the productivity of service workers is complex. Consider, for example, postal workers: they are often said to be more productive if more letters are delivered per postal worker. But is this really true? What if more letters are lost or delayed per worker at the same time that more are delivered?

The objection implied above to the productivity measure described is based on doubts about the truth of which of the following statements?

(A) Postal workers are the representative of service workers in general

(B) The delivery of letters is the primary activity of the postal service

(C) Productivity should be ascribed to categories of workers, not to individuals

(D) The quality of services rendered can appropriately be ignored in computing productivity

(E) The number of letters delivered is relevant to measuring the productivity of postal workers
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i would pick B [#permalink]  26 Jul 2007, 12:05
B?
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The question stem is very complex, i am not sure if i understood it right.
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