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Correctly measuring the productivity of service workers is [#permalink]
 10 Oct 2006, 15:49
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55% (01:47) correct
44% (01:00) wrong based on 4 sessions
Correctly measuring the productivity of service workers is complex. Consider, for example, postal workers: they are often said to be more productive if more letters are delivered per postal worker. But is this really true? What if more letters are lost or delayed per worker at the same time that more are delivered? The objection implied above to the productivity measure described is based on doubts about the truth of which of the following statements? (A) Postal workers are representative of service workers in general. (B) The delivery of letters is the primary activity of the postal service. (C) Productivity should be ascribed to categories of workers, not to individuals. (D) The quality of services rendered can appropriately be ignored in computing productivity. (E) The number of letters delivered is relevant to measuring the productivity of postal workers.
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Re: CR - Measuriing productivity [#permalink]
11 Oct 2006, 19:37
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Correctly measuring the productivity of service workers is complex. Consider, for example, postal workers: they are often said to be more productive if more letters are delivered per postal worker. But is this really true? What if more letters are lost or delayed per worker at the same time that more are delivered?
The objection implied above to the productivity measure described is based on doubts about the truth of which of the following statements?
(A) Postal workers are representative of service workers in general.
----> the question is about the doubt of the opponents , not about the reasoning in the argument so we can't choose A simply because postal workers may or may not be representative of the service workers!
(B) The delivery of letters is the primary activity of the postal service.
----> it's clearly of the point ....the oppopents have no doubt about whether delivery of letters is the primary activity of postal service.
(C) Productivity should be ascribed to categories of workers, not to individuals.
-----> off the point.
(D) The quality of services rendered can appropriately be ignored in computing productivity.
-----> yes! WE don't base the measure of productivy solely on quantity but also on quality of the service ---->"What if more letters are lost or delayed per worker at the same time that more are delivered?" , isn't this question about quality of the delivery?!
(E) The number of letters delivered is relevant to measuring the productivity of postal workers.
-------> this is one-sided consideration ----> it's about quantity only, whereas the opponents raise the question about quality.
D stands.
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A
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Re: CR - Measuriing productivity [#permalink]
10 Oct 2006, 16:25
should be D
more letters lost alludes to qos (quality of service) issues
so, the author doubts that -
(D) The quality of services rendered can appropriately be ignored in computing productivity.
ayushi wrote: ..What if more letters are lost or delayed per worker at the same time that more are delivered?
The objection implied above to the productivity measure described is based on doubts about the truth of which of the following statements?
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Re: CR - Measuriing productivity [#permalink]
10 Oct 2006, 19:28
It's B.
A postal worker may deliver 1000 letters but misdeliver/lose an equal number or more. According to the current measure of productivity, the worker is highly productive.
So, the objection is that other criteria such as prompt delivery and proper handling of mail should also be considered in measuring productivity.
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Director
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Interesting, 3 different people, ... 3 different answers 
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Re: CR - Measuriing productivity [#permalink]
10 Oct 2006, 19:41
one more D. The quality of services rendered can appropriately be ignored in computing productivity.
appropriately is a key word. Author says quality of service is important. D says it is ok to ignore quality of service. Authors doubts D
_________________
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the way is difficult, but perfect trust makes it easy.
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Re: CR - Measuriing productivity [#permalink]
10 Oct 2006, 20:34
d for me.
ayushi wrote: Correctly measuring the productivity of service workers is complex. Consider, for example, postal workers: they are often said to be more productive if more letters are delivered per postal worker. But is this really true? What if more letters are lost or delayed per worker at the same time that more are delivered?
The objection implied above to the productivity measure described is based on doubts about the truth of which of the following statements?
(A) Postal workers are representative of service workers in general.
(B) The delivery of letters is the primary activity of the postal service.
(C) Productivity should be ascribed to categories of workers, not to individuals.
(D) The quality of services rendered can appropriately be ignored in computing productivity.
(E) The number of letters delivered is relevant to measuring the productivity of postal workers.
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One more D. The objection raise din the argument brings into question the quality of delivery.
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Director
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A , B and e are not relevent.
C is close but not.
D survives.
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Hard, but I am for E.
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I go for (A)
ayushi - Pls. post the OA and OE
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OA is D...sorry again no OE for this question..
Guys sorry for my late OA posting..will make it a point to post the OA's and OE's (if i have any) soon...
Anyway thank you all of you for your input..
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Director
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Agree D.
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Its D , This is from OG 11 , you should find the OE in there.
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One more for D
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CR- Postal workers [#permalink]
26 Jul 2007, 12:56
Correctly measuring the productivity of service workers is complex. Consider, for example, postal workers: they are often said to be more productive if more letters are delivered per postal worker. But is this really true? What if more letters are lost or delayed per worker at the same time that more are delivered?
The objection implied above to the productivity measure described is based on doubts about the truth of which of the following statements?
(A) Postal workers are the representative of service workers in general
(B) The delivery of letters is the primary activity of the postal service
(C) Productivity should be ascribed to categories of workers, not to individuals
(D) The quality of services rendered can appropriately be ignored in computing productivity
(E) The number of letters delivered is relevant to measuring the productivity of postal workers
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B?
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My answer is D.
The question stem is very complex, i am not sure if i understood it right.
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Re: CR- Postal workers [#permalink]
26 Jul 2007, 13:13
(E) is related to the objection
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Re: CR- Postal workers
[#permalink]
26 Jul 2007, 13:13
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