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Expert help needed: Very strange admissions situation

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Expert help needed: Very strange admissions situation [#permalink] New post 26 Mar 2014, 07:52
Hi,
I'm looking to apply for a US or Canadian MBA in the fall of 2015, and I have a VERY strange admissions problem that I just can't wrap my head around.

I'm currently a small business owner since the last almost three years, but previously I had worked with the retail-banking Business Process Outsourcing (BPO) unit of TCS located in Mumbai, Tata Consultancy Services e-Serve (formerly known as Citigroup Global Services), for over over five years. They were a BPO company providing outsourcing solutions to various subsidiaries of Citigroup. This five-year tenure is where I got most of my grooming, and which is the pillar of my resume, and one that I'm sure will make my entry into a good school possible.

My issue is as follows:

Now, the outsourcing companies that are located in India follow hierarchies that are very typical for most Indian organisations. Hence, employees have very specific, standard designations on paper, which are recorded at HR. However, the ever-changing vendor requirements compel each department to create ad-hoc positions to meet said requirements which HR is NOT appraised of.

In the company I worked for, TCS e-Serve, a person's job title (Band 0 -- Customer Service Associate, Band 1 -- Process Associate, Band 2 -- Senior Process Associate etc.) didn't dictate or restrict his job function. Band promotions were given more on the basis of tenure than anything else, where a person would get a band hike every 3 years, with an associated salary hike. Band promotions didn't necessarily have any connection to the actual work he/she did.

For example -- There were people who were at Band 2 (Senior Process Associate), but who handled teams of/trained people who were at higher bands than them. AND, there were people at Bands 3 (Team Leader) & 4 (Assistant Manager) who performed job functions that are normally associated with entry level employees.

UNFORTUNATELY, HR doesn't record all of this out-of-sync information. HR considers your band as your "Job Title" IRRESPECTIVE of your actual job function. Also, HR records your "Job Function" as that that are normally associated with your Band, EVEN if that is not the case.

For example -- HR's records would reveal that a Band 4 employee has "Assistant Manager" as his "Job Function" EVEN if he was doing entry level work. Or, a team leader who was at a Band 2 would still have a "Job Function" as that associated with a slightly-above-entry-level employee, EVEN THOUGH this person was doing the job of a team leader.

Such is my case. On paper, I was a Senior Process Associate (Band 2), but in the department that I worked in, Citimortgage Inc., I was a team leader and also did plenty of training for sales and other job-specific training.

Unfortunately, an old buddy of mine who now works in the company's HR told me a few days ago that HR does not keep track of ones ACTUAL job function. It considers ones "Job Function" to be that which is normally associated with ones band, EVEN if that is not the case in reality. This renders ALL the managerial experience, training experience and other work experience I got, which would clearly help my chances to get into a good business school, as good as flushed down the toilet.

And to make things worse, not long after I quit the company in May 2011, Citimortage Inc. decided to withdraw that unit back to the US (which is what prompted my resignation in the first place), so that unit has been long gone from my ex-company, and most of my co-workers and bosses have either quit or are in other departments.

So I guess my questions are: What should I do here? Should I mention this scenario to the ad-com and actually mention all of my work experience even though HR doesn't keep any record this info? Or should I not mention all my additional work experience considering HR keeps no record of it?

I understand that Kroll, Revera and other background verification companies are very strict about minor discrepancies, so I don't wish to give them any reason to doubt me, even if that means deleting all the important (and admission to a good business school-granting) work experience. :-(

I wish to be 100% ethical here, and I don't want the ad-coms to have even a shadow of a doubt about my credentials. So please advice. Thank you.
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Re: Expert help needed: Very strange admissions situation [#permalink] New post 05 Apr 2014, 06:10
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I may be misinterpreting here, but I don't see a dilemma. The adcom is not going to get anything out of what band you are in--sounds like an internal HR designation that has little or no meaning outside your company. Sort of like the government G-scale. What matters is your job function and to a lesser extent, your title. If you list yourself as Senior Process Associate and describe your job fucntion as well as how and why you got there, you will be fine.
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Re: Expert help needed: Very strange admissions situation [#permalink] New post 05 Apr 2014, 06:19
bryantmichaels wrote:
I may be misinterpreting here, but I don't see a dilemma. The adcom is not going to get anything out of what band you are in--sounds like an internal HR designation that has little or no meaning outside your company. Sort of like the government G-scale. What matters is your job function and to a lesser extent, your title. If you list yourself as Senior Process Associate and describe your job fucntion as well as how and why you got there, you will be fine.


Bryant, thanks for taking the time to respond. I seriously appreciate it.

My issue is primarily not having any verification issues come up with Kroll or Revera or any other organisation when verifying my credentials with the company.

If HR keeps a track of ONLY my band, and records my "Job Function" or "Job Description" as ONLY that which is traditionally associated with a particular band (even if that is not the case in reality, as it was in my case), how would they verify my "Job Function" or "Job Description" ? I'm willing to delete any information that could potentially be unverifiable, if it comes to that.

My recommendations WILL reflect my actual job function, if that will make a difference? However, HR won't corroborate any of that information. They'll only be able to tell you that I was a Band 2 -- Senior Process Associate and that my job function was precisely that which is typically associated with someone of that band.

Sorry about so many questions. :-) I hope you'll take a second to respond to this final post. :-)
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Re: Expert help needed: Very strange admissions situation [#permalink] New post 13 Apr 2014, 05:39
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My experience is that your functions won't be verified, just the fact that you were employed there. I would rely on my recommenders and my application and resume to clarify job function so it sounds like you should be in good shape.
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Re: Expert help needed: Very strange admissions situation [#permalink] New post 13 Apr 2014, 06:53
I'm in a similar situation and I asked Tuck how it treated people who didn't have lofty or progressive titles, but had significant influence or responsibility. Adcom said it cared more about experiences and content of the job than the actual title. I would imagine most adcoms would treat it that way, so that's good news for you.

As to the background checks, my understanding is that they verify employment, title, and sometimes salary. So if you just put down your current title, but explain your responsibilities you won't have to worry from either an admissions or verification standpoint.

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Re: Expert help needed: Very strange admissions situation [#permalink] New post 27 Apr 2014, 11:08
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sounds reasonable to me :)
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