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GMAT Club Tests Support

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GMAT Club Tests Support [#permalink] New post 02 Jul 2012, 14:08
Expert's post
Image

Please use this thread to report any issues or questions with the new adaptive GMAT Club Tests.
We appreciate all of the reports in the previous thread - all of the issues have been resolved and we are starting a new one.

  • If you have had access to the old linear tests, you have an option to convert your access to a 3-month subscription. However, keep in mind that once you convert your access to the subscription, you will lose access to the old linear tests. Get Access to the New Tests Now.
  • If you have 25 or more Kudos, you an option to redeem them for access. Get access via Kudos here.


We appreciate all feedback and comments. For immediate support please email us at support@gmatclub.com

Thank you very much,
BB

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Re: GMAT Club Tests Support [#permalink] New post 04 Jul 2012, 02:49
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I keep getting a "[Math Processing Error]" where the symbols are. This happened very often. Sometimes even when the symbols/numbers show up, if I toggle the answer, I would get the error.

Note: This is only with IE8. Firefox and Chrome seem to be working fine.
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Re: GMAT Club Tests Support [#permalink] New post 04 Jul 2012, 05:55
The access to the test was suppose to end on 26th of this month. But for some reason, its showing that it is going to expire in 1 day.
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Re: GMAT Club Tests Support [#permalink] New post 04 Jul 2012, 07:42
Expert's post
Swapnilpara wrote:
The access to the test was suppose to end on 26th of this month. But for some reason, its showing that it is going to expire in 1 day.



Thank you.
Your subscription is good and valid.

We are providing free access to our tests today as a part of our program to offer tests free on Holidays and as the result everyone's status is "1-day" tomorrow, it will change to the normal.

Best Regards,
GMAT Club Support.
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Re: GMAT Club Tests Support [#permalink] New post 04 Jul 2012, 07:45
Dear admin,

Please I really really need your urgent help!!! I sent an email to support email address with contents below. Please help solve my case. Great great thanks!!!!!

===================================================================
Dear GMAT Club team,

Please help urgently solve a problem I'm experiencing with GMAT club registration.

I have registered for 30-day access to GMAT club tests on 14 June 2012 (receipt email forwarded), which means my access should expires on 14 July.
However, today 4 July when I logged in, GMAT club announced that my access would expire in 1 day (!). Kindly refer to attached image. Moreover, yesterday when I logged in, it was still announced as 10 days until the expiration.

Please help urgently solve this problem because I need to intensely prepare for my GMAT test on Saturday 7 July. I really really appreciate your quick support.

Look forward to your response.

Great thanks & best regards,
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Re: GMAT Club Tests Support [#permalink] New post 04 Jul 2012, 07:47
Expert's post
Thank you.
Your subscription is good and valid.

We are providing free access to our tests today as a part of our program to offer tests free on Holidays and as the result everyone's status is "1-day" tomorrow, it will change to the normal.

Best Regards,
GMAT Club Support.
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Re: GMAT Club Tests Support [#permalink] New post 04 Jul 2012, 10:38
hello

I am trying to open gmat club tests but it is asking me to finish at least one of my active session first and when i am clicking on those sessions, it is sowing an internal server error.Because of this, I am not able to take any test or quiz..What should I do?
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Re: GMAT Club Tests Support [#permalink] New post 04 Jul 2012, 11:35
Expert's post
sonia84 wrote:
hello

I am trying to open gmat club tests but it is asking me to finish at least one of my active session first and when i am clicking on those sessions, it is sowing an internal server error.Because of this, I am not able to take any test or quiz..What should I do?


Thank you. That's strange. I will look into it.
I would try to end a few sessions that you started and did not finish.
if you can't end any of them (you can have up to 10 open at a time), then you can register a new username with a diff email address. that's the best immediate solution.
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Re: GMAT Club Tests Support [#permalink] New post 04 Jul 2012, 18:39
Hello, it will not let me begin a CAT or quiz. When I click start nothing happens. I am logged into the testing page. Please help as I want to make sure to get a CAT in before the free day is up.
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Re: GMAT Club Tests Support [#permalink] New post 04 Jul 2012, 18:40
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Expert's post
denys09 wrote:
Hello, it will not let me begin a CAT or quiz. When I click start nothing happens. I am logged into the testing page. Please help as I want to make sure to get a CAT in before the free day is up.


Please try again, you should have it working now.
Thanks.
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Re: GMAT Club Tests Support [#permalink] New post 04 Jul 2012, 19:04
I'm sorry to bother you again but it still won't work. It does the same thing and doesn't take me anywhere when I click on it.
Expert Post
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User avatar
Affiliations: UA-1K, SPG-G, HH-D
Joined: 04 Dec 2002
Posts: 12021
Location: United States (WA)
GMAT 1: 750 Q49 V42
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WE: Information Technology (Hospitality and Tourism)
Followers: 2164

Kudos [?]: 7667 [0], given: 3627

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Re: GMAT Club Tests Support [#permalink] New post 04 Jul 2012, 19:10
Expert's post
Please go here: http://gmatclub.com/tests/dashboard.html

I just tested and it worked.

Please see a screenshot here:
http://screencast.com/t/tdR92tFQ9
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Re: GMAT Club Tests Support [#permalink] New post 04 Jul 2012, 22:25
I am also having the same problem - no tests will start for me, are there certain limitations for these "free day" tests?
Expert Post
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Affiliations: UA-1K, SPG-G, HH-D
Joined: 04 Dec 2002
Posts: 12021
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GMAT 1: 750 Q49 V42
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Followers: 2164

Kudos [?]: 7667 [0], given: 3627

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Re: GMAT Club Tests Support [#permalink] New post 04 Jul 2012, 22:27
Expert's post
paywhen1 wrote:
I am also having the same problem - no tests will start for me, are there certain limitations for these "free day" tests?


you should be good to go. Please try it.
Thanks,
BB.
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Re: GMAT Club Tests Support [#permalink] New post 04 Jul 2012, 22:48
Thanks BB - it works now! I should have posted earlier, I had been trying for 6-7 hours before I posted (I even started a new account because I was sure I was doing something wrong on my end). I think the access expires in 13 minutes - so I might have missed the chance to try out the new format :(
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Re: GMAT Club Tests Support [#permalink] New post 05 Jul 2012, 12:21
Hi, I took Q (set of 37 questions) and I got a score too, but I am not able to review the test results, like which one was wrong and the relevant explanations. Please help me in reviewing the questions.
Thanks,
Sharmila
Expert Post
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Joined: 04 Dec 2002
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WE: Information Technology (Hospitality and Tourism)
Followers: 2164

Kudos [?]: 7667 [0], given: 3627

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Re: GMAT Club Tests Support [#permalink] New post 05 Jul 2012, 12:49
Expert's post
Hey there Sharmila,

I am sorry when the tests are closed, they are closed (you can see your results but you can't review questions) - it is a security against the loophole of someone taking all questions as a part of a quiz/test and then going through them at a later time.

Best Regards,
BB.
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Re: GMAT Club Tests Support [#permalink] New post 05 Jul 2012, 16:30
paywhen1 wrote:
I am also having the same problem - no tests will start for me, are there certain limitations for these "free day" tests?


Dear Admin,

Sorry to bother you, however I am having a similar issue. How should I address this issue?

Thank you,

boostmyscore
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Re: GMAT Club Tests Support [#permalink] New post 05 Jul 2012, 18:20
I tried to take the quiz. But the start button is greyed out. It tells me I do not have active activation and asks me to create account. When I click on the create account button, it says I am logged in. What am I doing wrong?
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Re: GMAT Club Tests Support [#permalink] New post 07 Jul 2012, 09:10
Dear Admin

I am umesh singh. i registered for 30 day access two days before. BUt I have not declared active member and i am not able to access gmat club quizzes and test as a result. Please help me

with regards
umesh
Re: GMAT Club Tests Support   [#permalink] 07 Jul 2012, 09:10
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