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# gmatpill-site problem-made the payment-con't access course

Author Message
Intern
Joined: 09 Jun 2013
Posts: 2
Followers: 0

Kudos [?]: 0 [0], given: 0

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30 Jul 2013, 03:16
Hi,

I bought gmatpill SC course (\$120) and got the conformation mail also. But couldn't able to access the course. I have only 2 week left for exam. I stuck up with this.

_________________

Naru007

Manager
Joined: 06 Jun 2012
Posts: 82
Concentration: Technology, Entrepreneurship
GMAT 1: 710 Q49 V38
Followers: 3

Kudos [?]: 26 [0], given: 9

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30 Jul 2013, 03:59
What a Bummer.
_________________

Try to make my way to San Jose.

??? class of 2016

Director
Joined: 29 Nov 2012
Posts: 898
Followers: 14

Kudos [?]: 1050 [0], given: 543

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30 Jul 2013, 04:03
I believe the only alternative is to send a Direct message over here

members/member-65181.html

Hope that helps!
_________________

Click +1 Kudos if my post helped...

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GMAT Pill Representative
Joined: 14 Apr 2009
Posts: 2050
Location: New York, NY
Followers: 388

Kudos [?]: 1331 [1] , given: 8

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12 Aug 2013, 07:10
1
KUDOS
Hi naru007,

We are just seeing this post and yes, we did respond immediately to naru007's satisfaction.

The issue was related to the user's credit card and multiple attempts to purchase. We voided an additional payment so the user was not overcharged. Also, the account access was enabled immediately.

Our last email exchange is here:
Intern
Joined: 09 Jun 2013
Posts: 2
Followers: 0

Kudos [?]: 0 [0], given: 0

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12 Aug 2013, 07:52
Issue resolved right away. Support team really good one. SC course - superb.

Thanks Zeke & Gmat -pill team
_________________

Naru007

Re: gmatpill-site problem-made the payment-con't access course   [#permalink] 12 Aug 2013, 07:52
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