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In an attempt to improve the overall performance of clerical

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In an attempt to improve the overall performance of clerical [#permalink] New post 06 Feb 2008, 15:49
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Practice Passage
Passage No.: 11
Questions: 56 to 60
Page: 42, 43
Difficulty:


In an attempt to improve the overall performance of clerical workers, many companies have introduced computerized performance monitoring and control systems (CPMCS) that record and report a worker’s computer-driven activities. However, at least one study has shown that such monitoring may not be
having the desired effect. In the study, researchers asked monitored clerical workers and their supervisors how assessments of productivity affected supervisors’ ratings of workers’ performance. In contrast to unmonitored workers doing the same work, who without exception identified the most important element in their jobs
as customer service, the monitored workers and their supervisors all responded that productivity was the critical factor in assigning ratings. This finding suggested that there should have been a strong correlation between a monitored worker’s productivity and the overall rating the worker received. However, measures of the relationship between overall rating and individual elements of performance clearly supported the conclusion that supervisors gave considerable weight to criteria
such as attendance, accuracy, and indications of customer satisfaction.

It is possible that productivity may be a “hygiene factor”; that is, if it is too low, it will hurt the overall rating. But the evidence suggests that beyond the point at which productivity becomes “good enough,” higher productivity per se is unlikely to improve a rating.



Q1 :- According to the passage, before the final results of the study were known, which of the following seemed likely?

A. That workers with the highest productivity would also be the most accurate
B. That workers who initially achieved high productivity ratings would continue to do so consistently
C. That the highest performance ratings would be achieved by workers with the highest productivity
D. That the most productive workers would be those whose supervisors claimed to value productivity
E. That supervisors who claimed to value productivity would place equal value on customer satisfaction
[Reveal] Spoiler:
C



Q2 :- It can be inferred that the author of the passage discusses "unmonitored workers"(line 11) primarily in order to

A. compare the ratings of these workers with the ratings of monitored workers
B. provide an example of a case in which monitoring might be effective
C. provide evidence of an inappropriate use of CPMCS
D. emphasize the effect that CPMCS may have on workers' perceptions of their jobs
E. illustrate the effect that CPMCS may have on workers' ratings
[Reveal] Spoiler:
D



Q3 :- Which of the following, if true, would most clearly have supported the conclusion referred to in lines 22-25?

A. Ratings of productivity correlated highly with ratings of both accuracy and attendance.
B. Electronic monitoring greatly increased productivity.
C. Most supervisors based overall ratings of performance on measures of productivity alone.
D. Overall ratings of performance correlated more highly with measures of productivity than the researchers expected.
E. Overall ratings of performance correlated more highly with measures of accuracy than with measures of productivity
[Reveal] Spoiler:
E



Q4 :- According to the passage, a "hygiene factor" (line 27) is an aspect of a worker's performance that

A. has no effect on the rating of a worker's performance
B. is so basic to performance that it is assumed to be adequate for all workers
C. is given less importance than it deserves in rating a worker's performance
D. if not likely to affect a worker's rating unless it is judged to be inadequate
E. is important primarily because of the effect it has on a worker's rating
[Reveal] Spoiler:
D



Q5 :- The primary purpose of the passage is to

A. explain the need for the introduction of an innovative strategy
B. discuss a study of the use of a particular method
C. recommend a course of action
D. resolved a difference of opinion
E. suggest an alternative approach
[Reveal] Spoiler:
B


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Last edited by Narenn on 02 Oct 2013, 11:15, edited 3 times in total.
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Re: rc-5 QUESTIONS [#permalink] New post 07 Feb 2008, 00:39
1. C
2. A
3. A
4. D
5. B.

Whats the OA ?
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Re: rc-5 QUESTIONS [#permalink] New post 07 Feb 2008, 01:06
1. According to the passage, before the final results of the study were known, which of the following seemed likely?

C That the highest performance ratings would be achieved by workers with the highest productivity
>> However, at least one study has shown that such monitoring may not be having the desired effect.


2. It can be inferred that the author of the passage discusses "unmonitored workers"(line 10) primarily in order to

D emphasize the effect that CPMCS may have on workers' perceptions of their jobs
>> In contrast to unmonitored workers doing the same work, who without exception identified the most important element in their jobs as customer service, the monitored workers and their supervisors all responded that productivity was the critical factor in assigning ratings

3. Which of the following, if true, would most clearly have supported the conclusion referred to in lines 19-21?

E Overall ratings of performance correlated more highly with measures of accuracy than with measures of productivity
>>measures of the relationship between overall rating and individual elements of perfor-mance clearly supported the conclusion that supervisors gave considerable weight to criteria such as attendance.accuracy, and indications of customer satisfaction.


4. According to the passage, a "hygiene factor" (lines 22-23) is an aspect of a worker's performance that

D if not likely to affect a worker's rating unless it is judged to be inadequate
>> may be a "hygiene factor." that is, if it is too low, it will hurt the overall rating.


5. The primary purpose of the passage is to

B discuss a study of the use of a particular method
>> However, at least one study has shown that such monitoring may not be having the desired effect.
In the study, researchers asked.... <<Study and use of CPMCS>
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Re: rc-5 QUESTIONS [#permalink] New post 07 Feb 2008, 11:38
i had:

C
D
D
D
B

although i rushed myself of #3, so im not too confident in my answer
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Re: rc-5 QUESTIONS [#permalink] New post 07 Feb 2008, 14:02
C
D
A
D
B

What are the OAs?
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Re: rc-5 QUESTIONS [#permalink] New post 08 Feb 2008, 16:13
srp wrote:
1. According to the passage, before the final results of the study were known, which of the following seemed likely?

C That the highest performance ratings would be achieved by workers with the highest productivity
>> However, at least one study has shown that such monitoring may not be having the desired effect.


2. It can be inferred that the author of the passage discusses "unmonitored workers"(line 10) primarily in order to

D emphasize the effect that CPMCS may have on workers' perceptions of their jobs
>> In contrast to unmonitored workers doing the same work, who without exception identified the most important element in their jobs as customer service, the monitored workers and their supervisors all responded that productivity was the critical factor in assigning ratings

3. Which of the following, if true, would most clearly have supported the conclusion referred to in lines 19-21?

E Overall ratings of performance correlated more highly with measures of accuracy than with measures of productivity
>>measures of the relationship between overall rating and individual elements of perfor-mance clearly supported the conclusion that supervisors gave considerable weight to criteria such as attendance.accuracy, and indications of customer satisfaction.


4. According to the passage, a "hygiene factor" (lines 22-23) is an aspect of a worker's performance that

D if not likely to affect a worker's rating unless it is judged to be inadequate
>> may be a "hygiene factor." that is, if it is too low, it will hurt the overall rating.


5. The primary purpose of the passage is to

B discuss a study of the use of a particular method
>> However, at least one study has shown that such monitoring may not be having the desired effect.
In the study, researchers asked.... <<Study and use of CPMCS>


you got it!
OA : C,D,E,D,B

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Re: In an attempt to improve the overall performance of clerical [#permalink] New post 03 Feb 2013, 21:44
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C,D,E,D,B - my explanation below

1. According to the passage, before the final results of the study were known, which of the following seemed likely?
"In an attempt to improve the overall performance of
clerical workers" - The expectation was that the method will increase overall Ratings through monitoring productivity...


C That the highest performance ratings would be achieved by workers with the highest productivity

2. It can be inferred that the author of the passage discusses "unmonitored workers"(line 10) primarily in order to

A compare the ratings of these workerswith the ratings of monitored workers
B provide an example of a case in which monitoring might be effective
C provide evidence of an inappropriateuse of CPMCS
D emphasize the effect that CPMCS may have on workers' perceptions of their jobs "the monitored workers and
their supervisors all responded that productivity was the
critical factor in assigning ratings." - THis was the perception yet it was not really the case later on the discussion...

E illustrate the effect that CPMCS may have on workers' ratings

3. Which of the following, if true, would most clearly have supported the conclusion referred to in lines 19-21?

A Ratings of productivity correlated highly with ratings of both accuracy and attendance. (False! Productivity is just a hygiene factor and it it is inadequate it will pull the ratings down but it's increase will not have that much impact as said in the last paragraph)
B Electronic monitoring greatly increased productivity. (Not the issue in lines 19-21)
C Most supervisors based overall ratings of performance on measures of productivity alone. (This is False! There are other criteria.)
D Overall ratings of performance correlated more highly with measures of productivity than the researchers expected. (The author did not make any contrast with expectations of the extent of the method's effect to his expectations...)
E Overall ratings of performance correlated more highly with measures of accuracy than with measures of productivity this is the inference although not mentioned exactly like this... combination of - "supervisors (20) gave considerable weight to criteria such as attendance,
accuracy, and indications of customer satisfaction" & "higher productivity per se is unlikely to improve a rating."



4. According to the passage, a "hygiene factor" (lines 22-23) is an aspect of a worker's performance that

A has no effect on the rating of a worker's performance (False! If inadequate, it will have bad effect on rating)
B is so basic to performance that it is assumed to be adequate for all workers (it is not an adequate criteria as other criteria are also considered)
C is given less importance than it deserves in rating a worker's performance (what deserves to be considered is not the issue)
D if not likely to affect a worker's rating unless it is judged to be inadequate CORRECT! "that is, if it is too low, it will hurt the overall rating"
E is important primarily because of the effect it has on a worker's rating (It is not mentioned as primarily important....)


5. The primary purpose of the passage is to

A explain the need for the introduction of an innovative strategy (No such strategy was recommended as needed)
B discuss a study of the use of a particular method (a study of the use of CPMS was discussed... CORRECT!)
C recommend a course of action (No such recommendation was made)
D resolved a difference of opinion (the main purpose is to discuss the anticipated effect of a method and the undesired effect)
E suggest an alternative approach (No recommendation or suggestion was made)
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Re: In an attempt to improve the overall performance of clerical [#permalink] New post 13 Feb 2014, 05:33
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Re: In an attempt to improve the overall performance of clerical [#permalink] New post 05 Jun 2014, 01:12
In the passage the author mentions that the supervisors and the workers thought that productivity is essential for ratings.
After that, he mentions that the supervisors rated workers on accuracy, attendance and indication of customer satisfaction.

My doubt is if the supervisors themselves thought productivity is essential why would they rate on basis of accuracy and other stuff??? :? :? :?
Re: In an attempt to improve the overall performance of clerical   [#permalink] 05 Jun 2014, 01:12
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