C,D,E,D,B - my explanation below
1. According to the passage, before the final results of the study were known, which of the following seemed likely?"In an attempt to improve the overall performance of
clerical workers" - The expectation was that the method will increase overall Ratings through monitoring productivity...
C That the highest performance ratings would be achieved by workers with the highest productivity
2. It can be inferred that the author of the passage discusses "unmonitored workers"(line 10) primarily in order to
compare the ratings of these workers
with the ratings of monitored workers
an example of a case in which monitoring might be effective
C provide evidence of an
use of CPMCSD
emphasize the effect that CPMCS may have on workers' perceptions of their jobs "the monitored workers and
their supervisors all responded that productivity was the
critical factor in assigning ratings." - THis was the perception yet it was not really the case later on the discussion...
illustrate the effect that CPMCS
may have on workers' ratings
3. Which of the following, if true, would most clearly have supported the conclusion referred to in lines 19-21?
A Ratings of productivity correlated highly with ratings of both accuracy and attendance. (False! Productivity is just a hygiene factor and it it is inadequate it will pull the ratings down but it's increase will not have that much impact as said in the last paragraph)
B Electronic monitoring greatly increased productivity. (Not the issue in lines 19-21)
C Most supervisors based overall ratings of performance on measures of productivity alone. (This is False! There are other criteria.)
D Overall ratings of performance correlated more highly with measures of productivity than the researchers expected. (The author did not make any contrast with expectations of the extent of the method's effect to his expectations...)E
Overall ratings of performance correlated more highly with measures of accuracy than with measures of productivity this is the inference although not mentioned exactly like this... combination of - "supervisors (20) gave considerable weight to criteria such as attendance,
accuracy, and indications of customer satisfaction" & "higher productivity per se is unlikely to improve a rating."
4. According to the passage, a "hygiene factor" (lines 22-23) is an aspect of a worker's performance that
A has no effect on the rating of a worker's performance (False! If inadequate, it will have bad effect on rating)
B is so basic to performance that it is assumed to be adequate for all workers (it is not an adequate criteria as other criteria are also considered)
C is given less importance than it deserves in rating a worker's performance (what deserves to be considered is not the issue)D
if not likely to affect a worker's rating unless it is judged to be inadequate CORRECT! "that is, if it is too low, it will hurt the overall rating"
E is important primarily because of the effect it has on a worker's rating (It is not mentioned as primarily important....)
5. The primary purpose of the passage is to
A explain the need for the introduction of an innovative strategy (No such strategy was recommended as needed)B
discuss a study of the use of a particular method (a study of the use of CPMS was discussed... CORRECT!)
C recommend a course of action (No such recommendation was made)
D resolved a difference of opinion (the main purpose is to discuss the anticipated effect of a method and the undesired effect)
E suggest an alternative approach (No recommendation or suggestion was made)
Impossible is nothing to God.