In retail chains where store policy includes an allowance : GMAT Critical Reasoning (CR)
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# In retail chains where store policy includes an allowance

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In retail chains where store policy includes an allowance [#permalink]

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09 Jul 2012, 09:26
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Difficulty:

65% (hard)

Question Stats:

59% (02:51) correct 41% (02:08) wrong based on 326 sessions

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In retail chains where store policy includes an allowance for merchandise returns based on dissatisfaction with the products, customers are twice as likely to report that they are dissatisfied with products as they are in retail chains that do not have such a policy. Although there is no objective test for customer satisfaction -- no way to determine whether a customer is telling the truth -- it is not logical to conclude, as some have done, that half of all these claims of dissatisfaction are false, because in retail chains lacking a satisfaction policy for returns, there is often no incentive for customers to report real dissatisfaction in the first place.
In the argument above, the two boldfaced portions do which of the following?

A. The first is an inference disputed by the argument; the second is a conclusion from that inference.
B The first is a claim whose accuracy is disputed later; the second is evidence that the claim is in fact accurate.
C The first is the basis of a claim disputed in the argument; the second is a reason that the claim might not be accurate.
D The first is evidence for a conclusion supported by other evidence later in the passage; the second is part of the main argument's conclusion.
E The first is evidence used to make a statement the argument accepts; the second is part of the conclusion accepting that argument.
[Reveal] Spoiler: OA

Last edited by agdimple333 on 15 Jul 2012, 14:52, edited 1 time in total.
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Re: Bold face - Retail chains [#permalink]

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09 Jul 2012, 15:31
E

The first part is an evidence and the second one is a part of the conclusion. See the key word because......

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Re: Bold face - Retail chains [#permalink]

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10 Jul 2012, 12:36
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I disagree with @carcass.
The correct answer choice is C.
This is how I approach bold face CR questions:

First! Analize the structure of the argument. Identify the premise and the conclusion.
Premise

In retail chains where store policy includes an allowance for merchandise returns based on dissatisfaction with the products, customers are twice as likely to report that they are dissatisfied with products as they are in retail chains that do not have such a policy. - an evidence, a trend in the customer behavior
Although there is no objective test for customer satisfaction -- no way to determine whether a customer is telling the truth

Conclusion
it is not logical to conclude, as some have done, that half of all these claims of dissatisfaction are false. main conclusion

because in retail chains lacking a satisfaction policy for returns, there is often no incentive for customers to report real dissatisfaction in the first place. reason supporting the main conclusion .

Now, we can see that the second bold face supports the main conclusion. As a result we can eliminate A, D and E.
Finally, between B and C. The second bold face is a reason that the claim might not be true. By no means the second bold face is supporting the accuracy of the claim. Therefore the answer is C.
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Re: Bold face - Retail chains [#permalink]

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10 Jul 2012, 12:50
IMO C

The conclusion of the argument is just before the second bolded section. The conclusion refutes the first bolded portion of the argument
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Re: Bold face - Retail chains [#permalink]

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15 Jul 2012, 13:10
Yep C it is. Can you please share the OA.
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Re: Bold face - Retail chains [#permalink]

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15 Jul 2012, 21:02
The right answer is C .
The second boldface is evidence that the claim MAY be true. The first is the basis of the claim that is refuted in the argument.
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Re: Bold face - Retail chains [#permalink]

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16 Jul 2012, 09:26
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The easiest way to solve this question is spot the conclusion first. Then, we can easily know the role of the 2nd boldface, supporting the conclusion, or the reason for the claim disputed in the argument.

The 1st, however, is the background or basis for the next sentence, the claim disputed

=> Only choice (C) matches above reasoning.
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Re: Bold face - Retail chains [#permalink]

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16 Jul 2012, 10:29
agdimple333 wrote:
In retail chains where store policy includes an allowance for merchandise returns based on dissatisfaction with the products, customers are twice as likely to report that they are dissatisfied with products as they are in retail chains that do not have such a policy. Although there is no objective test for customer satisfaction -- no way to determine whether a customer is telling the truth -- it is not logical to conclude, as some have done, that half of all these claims of dissatisfaction are false, because in retail chains lacking a satisfaction policy for returns, there is often no incentive for customers to report real dissatisfaction in the first place.
In the argument above, the two boldfaced portions do which of the following?
A. The first is an inference disputed by the argument; the second is a conclusion from that inference.
B The first is a claim whose accuracy is disputed later; the second is evidence that the claim is in fact accurate.
C The first is the basis of a claim disputed in the argument; the second is a reason that the claim might not be accurate.
D The first is evidence for a conclusion supported by other evidence later in the passage; the second is part of the main argument's conclusion.
E The first is evidence used to make a statement the argument accepts; the second is part of the conclusion accepting that argument.

The claim-customers are twice as likely to report that they are dissatisfied with products as they are in retail chains that do not have such a policy
The basis of this claim / why this claim occurred? -In retail chains where store policy includes an allowance for merchandise returns based on dissatisfaction with the products.

The first part is the basis of the claim.

" ...in retail chains lacking a satisfaction policy for returns, there is often no incentive for customers to report real dissatisfaction in the first place"
is the actual reason that why THE CLAIM-customers are twice as likely to report that they are dissatisfied with products as they are in retail chains that do not have such a policy MIGHT NOT BE TRUE.

(C) wins
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Re: In retail chains where store policy includes an allowance [#permalink]

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25 Jul 2012, 07:49
C it is. None other qualifies.
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Re: In retail chains where store policy includes an allowance [#permalink]

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12 Jul 2015, 06:21
Hello from the GMAT Club VerbalBot!

Thanks to another GMAT Club member, I have just discovered this valuable topic, yet it had no discussion for over a year. I am now bumping it up - doing my job. I think you may find it valuable (esp those replies with Kudos).

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Re: In retail chains where store policy includes an allowance [#permalink]

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21 Aug 2016, 07:11
Hello from the GMAT Club VerbalBot!

Thanks to another GMAT Club member, I have just discovered this valuable topic, yet it had no discussion for over a year. I am now bumping it up - doing my job. I think you may find it valuable (esp those replies with Kudos).

Want to see all other topics I dig out? Follow me (click follow button on profile). You will receive a summary of all topics I bump in your profile area as well as via email.
Re: In retail chains where store policy includes an allowance   [#permalink] 21 Aug 2016, 07:11
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