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Lark Manufacturing Company initiated a voluntary Quality [#permalink]
06 Dec 2004, 19:01
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Lark Manufacturing Company initiated a voluntary Quality Circles program for machine operators. Independent surveys of employee attitudes indicated that the machine operators participating in the program were less satisfied with their work situations after two years of the programâ€™s existence than they were at the programâ€™s start. Obviously, any workers who participate in a Quality Circles program will, as a result, become less satisfied with their jobs.
Each of the following, if true, would weaken the conclusion drawn above EXCEPT:
(A) The second survey occurred during a period of recession when rumors of cutbacks and layoffs at Lark Manufacturing were plentiful .
(B) The surveys also showed that those Lark machine operators who neither participated in Quality Circles nor knew anyone who did so reported the same degree of lessened satisfaction with their work situations as did the Lark machine operators who participated in Quality Circles.
(C) While participating in Quality Circles at Lark Manufacturing, machine operators exhibited two of the primary indicators of improved job satisfaction: increased productivity and decreased absenteeism.
(D) Several workers at Lark Manufacturing who had participated in Quality Circles while employed at other companies reported that, while participating in Quality Circles in their previous companies, their work satisfaction had increased.
(E) The machine operators who participated in Quality Circles reported that, when the program started, they felt that participation might improve their work situations.
E for me too. Leaves it in a limbo - a typical EXCEPT answer.
C - Even if they are the most important indicators, it weakens the argument that the QC's afterall are good and helps satisfy workers not the contrary.
D - It still weakens the solution as it proves that QC's do help in satisfaction of the workers. Lark may be a exception, but cannot be generalised.
A, B - surely weakens the statement directly.