NEW HERE? LEARN MORE
closeclose
Last visit was: 23 Apr 2024, 12:10 It is currently 23 Apr 2024, 12:10
Decision Tracker
My Rewards
New posts
New comers' posts

Close
GMAT Club Daily Prep
Thank you for using the timer - this advanced tool can estimate your performance and suggest more practice questions. We have subscribed you to Daily Prep Questions via email.

Customized
for You

we will pick new questions that match your level based on your Timer History

Track
Your Progress

every week, we’ll send you an estimated GMAT score based on your performance

Practice
Pays

we will pick new questions that match your level based on your Timer History
Not interested in getting valuable practice questions and articles delivered to your email? No problem, unsubscribe here.
Go to My Error Log Learn more
Close
Request Expert Reply
Confirm Cancel

Palm reader malfunction cost me time on GMAT

SORT BY:
Date
Kudos
avatar
the4aces
Intern
Intern
Joined: 18 Dec 2007
Posts: 8
Own Kudos [?]: [0]
Given Kudos: 0
Send PM
Palm reader malfunction cost me time on GMAT [#permalink] New post   31 Aug 2013, 18:25
The palm reader malfunctioned and could not read my palm accurately. It took extra time checking out, and then an extremely long time time after taking my break. By the time I got back to my chair the math section time had already started and I had lost 3 minutes. The end result was that I had a extremely poor math score. Is there anything I can do about this?
avatar
NeverSurrender
Intern
Intern
Joined: 17 Oct 2012
Posts: 38
Own Kudos [?]: 1100 [0]
Given Kudos: 8
Location: Canada
GMAT 1: 520 Q35 V26
GMAT 2: 670 Q48 V34
Send PM
Re: Palm reader malfunction cost me time on GMAT [#permalink] New post   31 Aug 2013, 18:52
That is terrible. I would definitely go through the appeal process.
avatar
the4aces
Intern
Intern
Joined: 18 Dec 2007
Posts: 8
Own Kudos [?]: [0]
Given Kudos: 0
Send PM
Re: Palm reader malfunction cost me time on GMAT [#permalink] New post   10 Sep 2013, 21:59
I got a response from Pearson VUE / GMAC today.

They said that they confirmed that I had missed time due to the technology error, but they will not cancel the scores and will not give me a refund (they will give me $50 though).

What are my next steps? This is horrible!
avatar
the4aces
Intern
Intern
Joined: 18 Dec 2007
Posts: 8
Own Kudos [?]: [0]
Given Kudos: 0
Send PM
Re: Palm reader malfunction cost me time on GMAT [#permalink] New post   11 Sep 2013, 21:18
Does anyone have any ideas on how to deal with this?
User avatar
L
bb
Founder
Founder
Joined: 04 Dec 2002
Posts: 37296
Own Kudos [?]: 72857 [0]
Given Kudos: 18857
Location: United States (WA)
GMAT 1: 750 Q49 V42
GPA: 3
Send PM
GMAT ToolKit User CAT Tests Forum Quiz Mode
Re: Palm reader malfunction cost me time on GMAT [#permalink] New post   11 Sep 2013, 21:21
Expert Reply
Sorry to hear about that :(
You should being it up to the GMAC rep here on the site (since GMAC supervises Pearson who does the job on GMAC's behalf).
This is not right and GMAC can overrule them if they choose to. The issue is for them to choose to do it, and yes, I would too would want to know what happens in issues when technology fails.

I think at minimum you should get a free test.

Here is the person to contact: members/member-275683.html
Her name is Rebecca
GMAT Club Bot
gmatclubot
Re: Palm reader malfunction cost me time on GMAT [#permalink]
11 Sep 2013, 21:21

Powered by phpBB © phpBB Group | Emoji artwork provided by EmojiOne
Main navigation
GMAT Resources
Partners
MBA Resources
www.gmac.com|www.mba.com | | GMAT Club Rules | Terms and Conditions