Sorry to hear about that
You should being it up to the GMAC rep here on the site (since GMAC supervises Pearson who does the job on GMAC's behalf).
This is not right and GMAC can overrule them if they choose to. The issue is for them to choose to do it, and yes, I would too would want to know what happens in issues when technology fails.
I think at minimum you should get a free test.
Here is the person to contact: members/member-275683.html
Her name is Rebecca
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