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Palm reader malfunction cost me time on GMAT

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Palm reader malfunction cost me time on GMAT [#permalink] New post 31 Aug 2013, 17:25
The palm reader malfunctioned and could not read my palm accurately. It took extra time checking out, and then an extremely long time time after taking my break. By the time I got back to my chair the math section time had already started and I had lost 3 minutes. The end result was that I had a extremely poor math score. Is there anything I can do about this?
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Re: Palm reader malfunction cost me time on GMAT [#permalink] New post 31 Aug 2013, 17:52
That is terrible. I would definitely go through the appeal process.
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Re: Palm reader malfunction cost me time on GMAT [#permalink] New post 10 Sep 2013, 20:59
I got a response from Pearson VUE / GMAC today.

They said that they confirmed that I had missed time due to the technology error, but they will not cancel the scores and will not give me a refund (they will give me $50 though).

What are my next steps? This is horrible!
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Re: Palm reader malfunction cost me time on GMAT [#permalink] New post 11 Sep 2013, 20:18
Does anyone have any ideas on how to deal with this?
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Re: Palm reader malfunction cost me time on GMAT [#permalink] New post 11 Sep 2013, 20:21
Expert's post
Sorry to hear about that :(
You should being it up to the GMAC rep here on the site (since GMAC supervises Pearson who does the job on GMAC's behalf).
This is not right and GMAC can overrule them if they choose to. The issue is for them to choose to do it, and yes, I would too would want to know what happens in issues when technology fails.

I think at minimum you should get a free test.

Here is the person to contact: members/member-275683.html
Her name is Rebecca
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Re: Palm reader malfunction cost me time on GMAT   [#permalink] 11 Sep 2013, 20:21
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