Hi - I have posted an apology earlier in a different thread as the current one was blocked
due to misrepresentation of the GMATPILL
brand/name. Which I fully agree is a name of true quality and that I did act wrongfully against in an impulsive, unnecessary manner.
The Head Administrator requested I post in this thread so as to not cause confusion.
I am more than happy to obilge and this is my apology...
My sincerest apologies to everyone at GMATPILL
I did not wish to create problems or become a 'stirrer' as they say.
And I did not realize the forum was completely 'public', I was just looking
to get help from fellow GMATeers.
And having just flunked the gmat at 610, I am on 'break point'.
The staff at gmatpill
did rectify the problem extremely quickly. Like they have stated, a 3 hour
response is unheard of, and they are right. I have never had a problem taken care of so quickly, ever, infact.
I will give them that much. I am really happy with the amount of material they have as a paying member. The 357 US dollars seems well worth it.
Objectively compared to other products, the gmat seems unreal in value and content
(and trust me as a doctor, I've done my research). If i am not allowed to promote
certain products 'publicly' over others then I will apologize for this post as well. But GMATPill
seems, though I am making an early and not well informed statement, to be the must buy material.
As I said I do not wish to cause problems. And I am sorry.
I come from a city of greed and corruption, I don't know if you guys have heard of it - they
call it the city of gold. Anyway, so paranoia is vapid. And I did react very poorly to the situation.
I am of Indian decent. Ie my grandparents are from Gujarat, India and they emigrated/were taken as slaves
to South Africa. I am a second generation South African, but am true to my Indian heritage as well as my
South African nationality. And in my culture no matter who the wrong party is, and no matter what the problem is, or who
is at fault..,.. Just out of pure respect and dignity, an apology that is true and sincere is made by both parties. An issue or disagreement is not selled until both sides come to respect each other. If not, it is said that the soul is left in unrest.
I did not once receive a 'sorry' or 'apology for the inconvenience' or any regret of any kind from any of the support, in the the slightest. Not once. Not in the emails. Not on the public forum. And it just saddens and disappoints me, especially coming from a world I aspire to live in.
As for my part
1) I am genuinely sorry
2) if it was the credit card company and bank at fault I apologize for that as well, as those are my concerns
3)I did not realize the team was in NY and did not think of the timezone difference, I am sorry for that as well.
4)if there is anything else I can do to make things right, I am happy to oblige,
5) the service, within 3hours, and especially on a Saturday, is undoubtedly worldclass and I thank you for that
(I did not even realize it was weekend as I work on Saturday - my apologies)
6) I wish to work hard and study and that is all. I wish everyone well and all who I have caused problems with
sincerest of regret and apologies.
7) I want to move on amicably now without a sour taste, and please let me know how we can achieve this. Please.
Again , to the GMATPill
and everyone affected, it was my wrongdoing and I apologize.
Thank you for the excellent help, quick service, and it seems excellent product.