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TROUBLE LOGGING IN?

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CTO
CTO
User avatar
Joined: 19 Dec 2002
Posts: 250
Location: Ukraine
Followers: 19

Kudos [?]: 36 [0], given: 9

GMAT Tests User
TROUBLE LOGGING IN? [#permalink] New post 06 Sep 2007, 05:08
HI everyone,

I still get reports of LOG IN trouble...

Steps taken:

* You can now post messages here without logging in
* Challenges now do not use Forum login and should work (hopefully)
* I did several fixes to the code and hope that helps.

If you are having LOG IN trouble, visit:



This script clears both your cookies on the client side and sessions on the server side. If that fails, tell us.

KEEP REPORTING LOG IN ISSUES. THANK YOU!!

Post them here or send to team ~ gmatclub com.

I admit that this is really embarrassing.

Last edited by tino on 11 Sep 2007, 15:49, edited 2 times in total.
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Joined: 31 Dec 1969
Location: United States
Concentration: Marketing, Other
GMAT 1: 710 Q49 V38
GMAT 2: 660 Q V
GPA: 3.64
WE: Accounting (Accounting)
Followers: 0

Kudos [?]: 56 [0], given: 76013

testing anonymous replies [#permalink] New post 06 Sep 2007, 05:11
Let me test if I can reply as an anonymous user....
Joined: 31 Dec 1969
Location: United States
Concentration: Marketing, Other
GMAT 1: 710 Q49 V38
GMAT 2: 660 Q V
GPA: 3.64
WE: Accounting (Accounting)
Followers: 0

Kudos [?]: 56 [0], given: 76013

Login Troubles [#permalink] New post 06 Sep 2007, 08:46
I am still having trouble logging in. When I log in, it goes to the forum, but doesn't actually log me in to post. It still shows the log in buttons at the top, as well as "log in to check your private messages". I have clicked on the delete cookies link as well.
CTO
CTO
User avatar
Joined: 19 Dec 2002
Posts: 250
Location: Ukraine
Followers: 19

Kudos [?]: 36 [0], given: 9

GMAT Tests User
 [#permalink] New post 06 Sep 2007, 13:06
Hi emory, I've tried another fix - try again please. I am sorry that I cannot reproduce your problem - everything seems to work for me. Please try and let me know.
Joined: 31 Dec 1969
Location: United States
Concentration: Marketing, Other
GMAT 1: 710 Q49 V38
GMAT 2: 660 Q V
GPA: 3.64
WE: Accounting (Accounting)
Followers: 0

Kudos [?]: 56 [0], given: 76013

 [#permalink] New post 06 Sep 2007, 15:37
Suddenly, I am having the same problems as Emory. I have even tried to reset my password by having the site send me a new one. Nothing works. I cannot get onto certian forums either. What should I do?
Joined: 31 Dec 1969
Location: United States
Concentration: Marketing, Other
GMAT 1: 710 Q49 V38
GMAT 2: 660 Q V
GPA: 3.64
WE: Accounting (Accounting)
Followers: 0

Kudos [?]: 56 [0], given: 76013

 [#permalink] New post 06 Sep 2007, 15:37
By the way, since I am not logged in, my username is djhouse81
Senior Manager
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Joined: 30 May 2007
Posts: 496
Followers: 7

Kudos [?]: 69 [0], given: 0

GMAT Tests User
 [#permalink] New post 06 Sep 2007, 15:46
Tino,

I tried logging in on my work laptop and it works, so it must be something wrong with my home laptop. Can you help me out?
CTO
CTO
User avatar
Joined: 19 Dec 2002
Posts: 250
Location: Ukraine
Followers: 19

Kudos [?]: 36 [0], given: 9

GMAT Tests User
 [#permalink] New post 06 Sep 2007, 23:22
Hi,

I did another fix - basically moving everything to the factory version of the software. Now this, if anything, should work. Follow instructions at the top of this page about cookies and try again.

Be advised that when logging in from different computers you need to log out from one (or wait for 45min) before you log in from another.
Joined: 31 Dec 1969
Location: United States
Concentration: Marketing, Other
GMAT 1: 710 Q49 V38
GMAT 2: 660 Q V
GPA: 3.64
WE: Accounting (Accounting)
Followers: 0

Kudos [?]: 56 [0], given: 76013

Still.. [#permalink] New post 07 Sep 2007, 09:42
I still can not log in. This is very frustrating. Is it possibly a problem that I've tried to reset my password 3 times? It won't give me an error when I log in with the correct password, it just takes me directly to the forum, but I'm not logged in. My regular username is "emoryhopeful". If we can't get this fixed, is there anyway you can just erase my e-mail from the database so I can create a different username with my e-mail?
CTO
CTO
User avatar
Joined: 19 Dec 2002
Posts: 250
Location: Ukraine
Followers: 19

Kudos [?]: 36 [0], given: 9

GMAT Tests User
 [#permalink] New post 07 Sep 2007, 11:50
Hi emory,

Of course I can remove your account and let you get a new one, however it won't help - the symptoms you describe identify this as a cookie issue.

My latest hypothesis is that your browser does not follow the NC cookie spec, and does not identify cookies from the domain .gmatclub.com as pertaining to this site. As a fix, I removed the cookie domain completely... I can still log in, and maybe now you can too.
Senior Manager
Senior Manager
User avatar
Joined: 30 May 2007
Posts: 496
Followers: 7

Kudos [?]: 69 [0], given: 0

GMAT Tests User
 [#permalink] New post 08 Sep 2007, 13:37
Works, woohooo! Thanks, Tino!
CTO
CTO
User avatar
Joined: 19 Dec 2002
Posts: 250
Location: Ukraine
Followers: 19

Kudos [?]: 36 [0], given: 9

GMAT Tests User
 [#permalink] New post 08 Sep 2007, 14:12
This must've been the cookies then. What a relief! I wish I never touched that setting, we could've avoided the whole mayhem. Thanks for your patience.
Current Student
User avatar
Joined: 18 Jun 2007
Posts: 408
Location: Atlanta, GA
Schools: Emory class of 2010
Followers: 10

Kudos [?]: 33 [0], given: 0

GMAT Tests User
Thank you [#permalink] New post 10 Sep 2007, 07:50
Tino, thanks for fixing the issues. This was the first time I was able to log in. Thanks again for helping fix the issues with the forum.
Thank you   [#permalink] 10 Sep 2007, 07:50
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