The manager's plan is only viable if it saves the corporation money. The manager believes that better packaging will lead to less broken merchandise and thus less money on replacement. To determine if this plan will work, we have to determine whether there isn't a possibility that, if true, could foil his plan. A. Whether the products shipped by TrueSave are more vulnerable to incurring
damage during shipping than are typical electronic products.
The focus is on whether the packaging will prevent damaged products and thus replacements. Even if TrueSave packages are more vulnerable to incurring damage, better packaging could prevent damage. B. Whether electronic products are damaged more frequently in transit than are
most other products shipped by mail-order companies.
We care only about electronic products, and not other products.C. Whether a sizable proportion of returned items are returned because of damage
already present when those items were packed for shipping. ANSWER
If there was already damage, then no amount of packaging can prevent damage. Think of it this way, even if you pack a broken DVD player in an iron safe (hardly a cost-effective shipping method
), it will still arrive damaged, and the recipient will very likely ask for a replacement. So, in order to determine how effective the manager's plan will be, we have to determine what perfect of goods were already damaged before packing. D. Whether there are cases where customers blame themselves for product
damage that, though present on arrival, isn’t discovered until later.
If customer's blame themselves, they are unlikely to return the product. E. Whether TrueSave continually monitors the performance of the shipping
companies it uses to ship products to its customers.
If a customer asks for a replacement, TrueSave will have to provide it, and thus lose money. Whether the company is monitoring the shipping company is moot if the packaging is flimsy.
Magoosh Test Prep