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unable to install new gmat prep software --Please advice

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unable to install new gmat prep software --Please advice [#permalink] New post 04 May 2012, 08:10
Hi All,
I am unable to install new gmat prep software --Getting a error message which is attached as jpg file. I am unable to use the gmat prep practice1 questions which I have purchased.
Please clarify whether you have any issues installing the new Gmat Prep software?


Thanks,

Abhi
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Gmat Prep Error.jpg
Gmat Prep Error.jpg [ 74.7 KiB | Viewed 2689 times ]


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Re: unable to install new gmat prep software --Please advice [#permalink] New post 04 May 2012, 15:06
Are you running the installer as an administrator?

I'd contact the GMAC if you keep running into problems.
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Re: unable to install new gmat prep software --Please advice [#permalink] New post 04 May 2012, 21:32
Yeah I am trying to install the software as an administrator only.
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Re: unable to install new gmat prep software --Please advice [#permalink] New post 09 Jun 2012, 02:19
abhi47, I have the same problem. did you find a solution?
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Re: unable to install new gmat prep software --Please advice [#permalink] New post 12 Jun 2012, 07:00
Hi guys,

I had the same problem and here's how I got it to work:

Basically the software uses this thing called Nalperion Services for some kind of security.

Try this:
1. First, we need to confirm that you have administrator rights on your computer – you need this for a successful install
2. If you do have admin rights then check if you already have a file called nlssrv32.exe:
a. Open up Windows Explorer
b. Go to C:/WINDOWS/system32/ and check the directory contents
3. If the file is there, then you need to delete the Nalperion Service and try installing GMATPrep again. Do this as follows:
a. Open up your Control Panel and go to Performance and Maintenance and then select Administrative Tools
b. Double click Services
c. Go down the list to NLS Service (Description:Nalpeiron Licensing Service), and delete it
d. Now try and install GMATPrep® again

Hopefully this should sort the issue.
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Re: unable to install new gmat prep software --Please advice [#permalink] New post 12 Jun 2012, 07:53
Expert's post
You can also check with the Official GMAC representative here: -post-your-questions-to-gmac-official-representative-here-133929.html
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Re: unable to install new gmat prep software --Please advice [#permalink] New post 22 Dec 2012, 17:00
Hi guys,

I was wondering if any of has encountered the following problem as seen in the attached file.

After Installing the latest version of the GMATPrep Software, that message appears. In practice I cannot start any practice exam.
I have tried following several steps advised in the forum, without success.

Any help very much appreciated.

Many thanks!
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GMAT Sofware Problem.jpg
GMAT Sofware Problem.jpg [ 88.77 KiB | Viewed 1733 times ]

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Re: unable to install new gmat prep software --Please advice [#permalink] New post 23 Dec 2012, 21:22
Expert's post
The issue is with your Java - please download the latest version from Sun.
Looks like it helped this guy


Also, another somewhat similar issue: Have you seen this post? cannot-install-new-gmatprep-2-software-130090.html
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Re: unable to install new gmat prep software --Please advice   [#permalink] 23 Dec 2012, 21:22
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