The role: Consumer Operations Associate
As a Consumer Operations Associate, you have a passion for technology, operations, and product development to help us serve our user base world-wide. You will support end users through existing and new support channels and serve as the user voice to internal partners across Google (e.g., PMs, PMMs, PR, Legal, User Experience Research). You will be joining a small, highly leveraged, and fun-loving team with a very experimental culture. We promote thoughtful risk-taking to develop the next generation of scalable support solutions for our expanding suite of products.
•Become an expert on a Google product (e.g. Gmail, Blogger, Android, Calendar, Search, etc.).
•Be assertive in helping to advocate for product features and fixes.
•Build relationships with Product teams, Engineering, and Marketing.
•Gather and analyze insightful feedback and report to product team, including bug filing and follow-up, usability feedback, and feature requests.
•Manage support channels, including help centers and user forums.
•BA/BS degree preferred with a strong academic record.
•Outstanding spoken and written communication skills.
•Comfort working cross-functionally with Product, Engineering, and Marketing.
•Passion for technology and Google products.
For someone with 2-3 years of solid experience out of undergrad in strategy consulting, is it worth the paycut to try to climb the ranks within Goog?
I think it could be interesting ... the co exudes a positive vibe. One thing I would be wary of is the tech culture. I am a firm believer that you should see the top guys at a place and their background to get a sense of what types of backgrounds get rewarded. Google is still a CS/Comp Engr/etc type of place IMHO.
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