why does the author believe that the loss of the coffeecart will cause more problems ?
It is nice to be able to grab a coffee without leaving the building. I worked for a bank in NYC for two years. In the morning some people there would take off their coat, put their bag or suitcase at their workplace, and then go to the cafeteria on the same floor to grab a coffee and perhaps some toasted bagels with a syrup. It is their morning routine, their fun way to start a day. If the cafeteria were to disappear or to stop providing coffee, many employees would be unhappy.
Is the coffeecart the snack machine ? Does the coffecart increase or decrease workers morale ?
The coffee cart may increase the workers morale if they like it. Some workers are indifferent.
No, the coffee cart is not the same as a snack machine. The snack machines are already unsatisfactory, as perceived by the employees, but the coffee cart may be serving decent coffee and perhaps donuts. It may sound silly, but for many employees such little things matter, for whatever reason (it is your task to analyze the reasons).
the loss of this service could present a problem, especially since the staff morale questionnaire showed widespread dissatisfaction with the snack machines.
if the employees are not satisfied with the coffeecart, then why would the loss of the service cause problems ?
No, they are dissatisfied with the snack machines, not necessarily with the coffee cart. Snack machines contain chocolate, drinks, etc. You insert dollars - you get the product. A coffee cart probably has a person selling coffee and donuts.
And what is the importance of the last sentence ?
The last sentence suggests that the employees have an ethical responsibility to patronize the coffee cart since it was leased to help them. Perhaps, the cafeteria is 10 minutes away and the coffee cart is only 1 minute away. Thus, the company helped the employee by introducing a coffee cart so he or she can save 9 minutes every break (in fact, 18), and now expects that the employee will appreciate it and will accordingly patronize the coffee cart.
This question is nonstandard but nonetheless quite interesting. It also demonstrates how difficult it is to create questions that are unambiguously understood by all kinds of people from many different countries.
Sergey Orshanskiy, Ph.D.
I tutor in NYC: http://www.wyzant.com/Tutors/NY/New-York/7948121/#ref=1RKFOZ