Overall you get what you expect from Kaplan. They know what they are doing when it comes to tutoring and their online facility is excellent. Generally Kaplan is very professional and very quick and flexible. The staff understand that most of us have very busy schedules and try to make it as easy as possible.
However, the issue I had with them was the fact that the course was a bit unstructured. My instructor was brilliant but at times I would ask her why are we got answer "A" and the answer would be "it is my GMAT instinct"; of course we would sit down and try and find a proof of the concept, but I just felt that for the amount of money I was paying a more structured syllabus would have been great.
My tutor was a maths guru, however when it came to language she was amazing with CR an RC but on the other hand although she could answer all the SC questions correct, sometimes she couldn't explain why. This would have to do with the fact that she was an american, so the sentences would sound right, but nevertheless i was still left scratching my head.
That being said she made me get my RC and CR scores up, and I was virtually flawless; but then again my main weakness was SC and just ended up using Manhattans SC book.
Overall it is a great tutoring company, but I give them 3 stars as foe the price they charge I expected more.
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