I had a great experience with the Veritas Prep system. From the first day it was very easy to get in contact with Veritas reps and I always felt like I could get a quick answer for any problems I have.
It seems like they recommend study tools that will help you, not just ones provided by them. My instructor was great and kept a good balance of fully explaining difficult problems or strategies and keeping the class moving. I liked taking the class online and having access to the recordings. I have not taken the GMAT yet so I did not report my score improvement.
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