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# Post Your Questions to GMAC Official Representative Here

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Official GMAC Representative
Joined: 04 Jun 2012
Posts: 345

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19 Aug 2013, 11:57
fozzzy wrote:
GMAC announced earlier this year that it would release an Exam pack 1. Has GMAC decided on an official date when the Exam pack will be released or nothing has been finalized?

Hi, Fozzzy! We plan to release the Exam pack this fall, but do not have an exact release date yet. I will keep you posted!

Rebecca
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Leah
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19 Aug 2013, 21:31
Hi Rebecca,
Could you please let me know what could happen if either during the test (re MOCK GMAT tests from GMAT Prep SW) or at the time of intermediate break of 8 minutes, if there is an unexpected system crash or power failure or network disruptions, then what will happen to my test and will I be able to carry out the same test where I let off, once normalcy is restored?

And also how to deal with this sort of situation during REAL GMAT?

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Official GMAC Representative
Joined: 04 Jun 2012
Posts: 345

Kudos [?]: 92 [0], given: 1

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20 Aug 2013, 08:22
bagdbmba wrote:
Hi Rebecca,
Could you please let me know what could happen if either during the test (re MOCK GMAT tests from GMAT Prep SW) or at the time of intermediate break of 8 minutes, if there is an unexpected system crash or power failure or network disruptions, then what will happen to my test and will I be able to carry out the same test where I let off, once normalcy is restored?

And also how to deal with this sort of situation during REAL GMAT?

Thanks for the questions, bb! I'll start with your second one. If your computer screen freezes during the REAL GMAT exam, an incident report will be filed. These situations are handled on a case-by-case basis, so I can't tell you exactly how it would be handled. It would depend on how long your screen was frozen, and what, if any, affect it had on your timing.

If your computer freezes while taking a practice exam on GMATPrep, please send an email to gmatprep@mba.com and someone will work with you to get the issue fixed. I could not tell you without a specific scenario, whether it would deduct time off of your test, or otherwise affect your practice score.

Thanks!

Rebecca
_________________

Leah
Customer Care Coordinator
gmac.com | mba.com

Kudos [?]: 92 [0], given: 1

BSchool Forum Moderator
Joined: 27 Aug 2012
Posts: 1188

Kudos [?]: 1926 [0], given: 152

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20 Aug 2013, 12:05
OfficialGMAT wrote:
bagdbmba wrote:
Hi Rebecca,
Could you please let me know what could happen if either during the test (re MOCK GMAT tests from GMAT Prep SW) or at the time of intermediate break of 8 minutes, if there is an unexpected system crash or power failure or network disruptions, then what will happen to my test and will I be able to carry out the same test where I let off, once normalcy is restored?

And also how to deal with this sort of situation during REAL GMAT?

Thanks for the questions, bb! I'll start with your second one. If your computer screen freezes during the REAL GMAT exam, an incident report will be filed. These situations are handled on a case-by-case basis, so I can't tell you exactly how it would be handled. It would depend on how long your screen was frozen, and what, if any, affect it had on your timing.

If your computer freezes while taking a practice exam on GMATPrep, please send an email to gmatprep@mba.com and someone will work with you to get the issue fixed. I could not tell you without a specific scenario, whether it would deduct time off of your test, or otherwise affect your practice score.

Thanks!

Rebecca

Hi Rebecca,
Thanks for clarifying the both...!

Re actual GMAT, I think any small amount(say,2-3 mins or so) of this sort of disturbances can affect one's score and concentration. So,would you please let me know is there any time limit for any sort of issues, that GMAC considers (as benchmark/cut-off) to be taken care of in favor of the candidate?
_________________

Kudos [?]: 1926 [0], given: 152

Official GMAC Representative
Joined: 04 Jun 2012
Posts: 345

Kudos [?]: 92 [0], given: 1

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20 Aug 2013, 14:25
bagdbmba wrote:
OfficialGMAT wrote:
bagdbmba wrote:
Hi Rebecca,
Could you please let me know what could happen if either during the test (re MOCK GMAT tests from GMAT Prep SW) or at the time of intermediate break of 8 minutes, if there is an unexpected system crash or power failure or network disruptions, then what will happen to my test and will I be able to carry out the same test where I let off, once normalcy is restored?

And also how to deal with this sort of situation during REAL GMAT?

Thanks for the questions, bb! I'll start with your second one. If your computer screen freezes during the REAL GMAT exam, an incident report will be filed. These situations are handled on a case-by-case basis, so I can't tell you exactly how it would be handled. It would depend on how long your screen was frozen, and what, if any, affect it had on your timing.

If your computer freezes while taking a practice exam on GMATPrep, please send an email to gmatprep@mba.com and someone will work with you to get the issue fixed. I could not tell you without a specific scenario, whether it would deduct time off of your test, or otherwise affect your practice score.

Thanks!

Rebecca

Hi Rebecca,
Thanks for clarifying the both...!

Re actual GMAT, I think any small amount(say,2-3 mins or so) of this sort of disturbances can affect one's score and concentration. So,would you please let me know is there any time limit for any sort of issues, that GMAC considers (as benchmark/cut-off) to be taken care of in favor of the candidate?

Because we evaluate each of these incidents individually, we do not have a specific cut-off time or other hard criteria.

Rebecca
_________________

Leah
Customer Care Coordinator
gmac.com | mba.com

Kudos [?]: 92 [0], given: 1

BSchool Forum Moderator
Joined: 27 Aug 2012
Posts: 1188

Kudos [?]: 1926 [0], given: 152

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20 Aug 2013, 22:17
I just hope such scenario doesn't arise in REAL GMAT and even in case of worst possible situation, hopefully GMAC would consider it in a way that is in favor of the test-taker!
_________________

Kudos [?]: 1926 [0], given: 152

Official GMAC Representative
Joined: 04 Jun 2012
Posts: 345

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21 Aug 2013, 09:18
bagdbmba wrote:
I just hope such scenario doesn't arise in REAL GMAT and even in case of worst possible situation, hopefully GMAC would consider it in a way that is in favor of the test-taker!

We hope not, too, babdbmba! We work closely with Pearson Vue to ensure every candidate has a fair testing experience. While incidents can still happen, we try hard to minimize them, and to ensure an outcome that is fair to all GMAT test-takers.

Rebecca
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Leah
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Director
Joined: 29 Nov 2012
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22 Aug 2013, 05:03
OfficialGMAT wrote:

Hi, Fozzzy! We plan to release the Exam pack this fall, but do not have an exact release date yet. I will keep you posted!

Rebecca

That could be anywhere from September to December. Is it possible to get any information if the Exam pack's release date is close or few months away. This info would be very helpful.
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Official GMAC Representative
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22 Aug 2013, 07:29
fozzzy wrote:
OfficialGMAT wrote:

Hi, Fozzzy! We plan to release the Exam pack this fall, but do not have an exact release date yet. I will keep you posted!

Rebecca

That could be anywhere from September to December. Is it possible to get any information if the Exam pack's release date is close or few months away. This info would be very helpful.

At this time we do not have a more precise date, but we will make an announcement as soon as we have more information.

Rebecca
_________________

Leah
Customer Care Coordinator
gmac.com | mba.com

Kudos [?]: 92 [0], given: 1

BSchool Forum Moderator
Joined: 27 Aug 2012
Posts: 1188

Kudos [?]: 1926 [0], given: 152

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28 Aug 2013, 13:29
Hi Rebecca,
Few questions to get clarified from you -
1.Are the 404 questions in GMAC's Question Pack 1 anyway similar to any questions in GMAT Prep SW's 2 mock tests?

2. Is Question Pack 1 a brand new one without any overlap with any of the already published OGs, Quant & Verbal guides?

3. I've old GMAT Prep SW installed in my machine, so if I now download the new version i.e GMAT Prep 2.0, will I get 2 different mock GMAT tests with the newer version or they'll be exactly same as those in the older GMAT Prep SW?

4. Can we reset the questions GMAT Prep SW (old/new)? I heard that we can take these 2 mock GMATs at least twice. So , in both attempts can we expect to see ALL fresh new questions?

Look forward to hear from you.
_________________

Kudos [?]: 1926 [0], given: 152

Official GMAC Representative
Joined: 04 Jun 2012
Posts: 345

Kudos [?]: 92 [0], given: 1

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29 Aug 2013, 08:06
bagdbmba wrote:
Hi Rebecca,
Few questions to get clarified from you -
1.Are the 404 questions in GMAC's Question Pack 1 anyway similar to any questions in GMAT Prep SW's 2 mock tests?

2. Is Question Pack 1 a brand new one without any overlap with any of the already published OGs, Quant & Verbal guides?

3. I've old GMAT Prep SW installed in my machine, so if I now download the new version i.e GMAT Prep 2.0, will I get 2 different mock GMAT tests with the newer version or they'll be exactly same as those in the older GMAT Prep SW?

4. Can we reset the questions GMAT Prep SW (old/new)? I heard that we can take these 2 mock GMATs at least twice. So , in both attempts can we expect to see ALL fresh new questions?

Look forward to hear from you.

First, all of the questions in the GMATPrep Question Pack are never-before-used in any other Official GMAT prep product. They are all real, retired GMAT exam questions (with the exception of the IR questions). As for whether they are "similar" they are similar in that all Official GMAT products contain real, retired GMAT questions, but the questions you see in the pack have not been used in other products, nor are they just rewrites of other OG product questions.

The most recent upgrade to the free GMATPrep product only addressed new functionality. The question bank remains the same. And finally, for your last question, GMATPrep comes with two practice exams. You can expect to see repeat questions if you take those exams more than one time each. Many students choose to take the practice exams multiple times, but if you do so you should be aware that you will likely see repeat questions, which could falsely inflate your score.

I hope that helps!

Rebecca
_________________

Leah
Customer Care Coordinator
gmac.com | mba.com

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29 Aug 2013, 08:24
Hi Rebecca,

Does GMAC still mail a physical official score report? I receieved only the email of the official score, but not the physical report. Thanks.

Posted from my mobile device

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29 Aug 2013, 08:42
OfficialGMAT wrote:
bagdbmba wrote:
Hi Rebecca,
Few questions to get clarified from you -
1.Are the 404 questions in GMAC's Question Pack 1 anyway similar to any questions in GMAT Prep SW's 2 mock tests?

2. Is Question Pack 1 a brand new one without any overlap with any of the already published OGs, Quant & Verbal guides?

3. I've old GMAT Prep SW installed in my machine, so if I now download the new version i.e GMAT Prep 2.0, will I get 2 different mock GMAT tests with the newer version or they'll be exactly same as those in the older GMAT Prep SW?

4. Can we reset the questions GMAT Prep SW (old/new)? I heard that we can take these 2 mock GMATs at least twice. So , in both attempts can we expect to see ALL fresh new questions?

Look forward to hear from you.

First, all of the questions in the GMATPrep Question Pack are never-before-used in any other Official GMAT prep product. They are all real, retired GMAT exam questions (with the exception of the IR questions). As for whether they are "similar" they are similar in that all Official GMAT products contain real, retired GMAT questions, but the questions you see in the pack have not been used in other products, nor are they just rewrites of other OG product questions.

The most recent upgrade to the free GMATPrep product only addressed new functionality. The question bank remains the same. And finally, for your last question, GMATPrep comes with two practice exams. You can expect to see repeat questions if you take those exams more than one time each. Many students choose to take the practice exams multiple times, but if you do so you should be aware that you will likely see repeat questions, which could falsely inflate your score.

I hope that helps!

Rebecca

Hi Rebecca,

Few quick clarifications -
Re : 'new functionality' - do you mean the inclusion of new IR section or something else?

Got your point on the repetition of GMAT Prep questions on multiple attempts. In that case,could you please clarify that after taking the two GMAT Prep tests once, whether it'd be possible to view the un-attempted questions in non-exam mode in order to go through ALL the questions available in GMAT Prep SW? Or else how one can view ALL the questions available in GMAT Prep SW apart from taking the two tests once?

In case of multiple attempts, to what extent there could have been overlaps in GMAT Prep tests?

_________________

Kudos [?]: 1926 [0], given: 152

Official GMAC Representative
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29 Aug 2013, 08:45
Samwong wrote:
Hi Rebecca,

Does GMAC still mail a physical official score report? I receieved only the email of the official score, but not the physical report. Thanks.

Posted from my mobile device

Hello, Samwong. At the time that you registered for the exam, you could elect to receive your score report via mail or email. The default selection is email. If you want to request a physical copy of your report as well, you will need to contact Pearson Vue.

Thanks!
_________________

Leah
Customer Care Coordinator
gmac.com | mba.com

Kudos [?]: 92 [0], given: 1

Official GMAC Representative
Joined: 04 Jun 2012
Posts: 345

Kudos [?]: 92 [0], given: 1

### Show Tags

29 Aug 2013, 09:12
bagdbmba wrote:
OfficialGMAT wrote:
bagdbmba wrote:
Hi Rebecca,
Few questions to get clarified from you -
1.Are the 404 questions in GMAC's Question Pack 1 anyway similar to any questions in GMAT Prep SW's 2 mock tests?

2. Is Question Pack 1 a brand new one without any overlap with any of the already published OGs, Quant & Verbal guides?

3. I've old GMAT Prep SW installed in my machine, so if I now download the new version i.e GMAT Prep 2.0, will I get 2 different mock GMAT tests with the newer version or they'll be exactly same as those in the older GMAT Prep SW?

4. Can we reset the questions GMAT Prep SW (old/new)? I heard that we can take these 2 mock GMATs at least twice. So , in both attempts can we expect to see ALL fresh new questions?

Look forward to hear from you.

First, all of the questions in the GMATPrep Question Pack are never-before-used in any other Official GMAT prep product. They are all real, retired GMAT exam questions (with the exception of the IR questions). As for whether they are "similar" they are similar in that all Official GMAT products contain real, retired GMAT questions, but the questions you see in the pack have not been used in other products, nor are they just rewrites of other OG product questions.

The most recent upgrade to the free GMATPrep product only addressed new functionality. The question bank remains the same. And finally, for your last question, GMATPrep comes with two practice exams. You can expect to see repeat questions if you take those exams more than one time each. Many students choose to take the practice exams multiple times, but if you do so you should be aware that you will likely see repeat questions, which could falsely inflate your score.

I hope that helps!

Rebecca

Hi Rebecca,

Few quick clarifications -
Re : 'new functionality' - do you mean the inclusion of new IR section or something else?

Got your point on the repetition of GMAT Prep questions on multiple attempts. In that case,could you please clarify that after taking the two GMAT Prep tests once, whether it'd be possible to view the un-attempted questions in non-exam mode in order to go through ALL the questions available in GMAT Prep SW? Or else how one can view ALL the questions available in GMAT Prep SW apart from taking the two tests once?

In case of multiple attempts, to what extent there could have been overlaps in GMAT Prep tests?

The new functionality includes new tools to help you review your responses, analyze your scores, keep track of your pacing, and customize practice sessions by type and difficulty of questions. You can see more details here: http://officialgmat.mba.com/2013/03/26/ ... fectively/.

There is not a way to view all unanswered questions in the GMATPrep practice exam bank. You can continue to take practice exams from GMATPrep, but we cannot guarantee you will not see repeat questions which, again, can affect your score. As to how many questions you can expect to see in repeat exam attempts, that is not something we can predict. Thank you!

Rebecca
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30 Aug 2013, 12:58
Thanks for the clarification Rebecca...Much appreciate.

You've mentioned that we can customize practice sessions, does that mean we can do so for the two practice tests available in the SW or else?
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Official GMAC Representative
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30 Aug 2013, 13:22
bagdbmba wrote:
Thanks for the clarification Rebecca...Much appreciate.

You've mentioned that we can customize practice sessions, does that mean we can do so for the two practice tests available in the SW or else?

Great question! Because the practice exams are intended to simulate the real GMAT exam experience, you cannot customize the practice exams. The customization is for the practice questions only. Thanks!

Rebecca
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Leah
Customer Care Coordinator
gmac.com | mba.com

Kudos [?]: 92 [0], given: 1

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30 Aug 2013, 14:13
OfficialGMAT wrote:
bagdbmba wrote:
Thanks for the clarification Rebecca...Much appreciate.

You've mentioned that we can customize practice sessions, does that mean we can do so for the two practice tests available in the SW or else?

Great question! Because the practice exams are intended to simulate the real GMAT exam experience, you cannot customize the practice exams. The customization is for the practice questions only. Thanks!

Rebecca

Great! But I'm bit confused here and my apologies for that... You said that "There is not a way to view all unanswered questions in the GMATPrep practice exam bank.", if so, then how one can customize practice questions outside 2 practice exams? Does that mean GMAT Prep contains questions apart from 2 practice exams?
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19 Sep 2013, 01:21
Hi, I have a question regarding my registration.

I have registered for GMAT on 2nd Oct and received the confirmation of payment in my gmail. However, when I log into my mba account, there is no information about my new scheduled test. When I try registering for a new test ( e.g 4th Oct), the information shows that I have scheduled for 2nd Oct and cannot make another appointment within 31 days.

My doubt is whether I still can take the test on 2nd Oct as this situation didn't exist in my last appointment. Can you please check for me?

Best regards,
Duc.
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19 Sep 2013, 06:38
Hi hellscream. Apologies if you are experiencing problems with your mba.com account. Can you please email socialmedia@mba.com with your contact details, and an outline of the issues you have explained here, and someone will be in touch with you to learn more about the problem.

Many thanks,
Tina
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Re: Post Your Questions to GMAC Official Representative Here   [#permalink] 19 Sep 2013, 06:38

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# Post Your Questions to GMAC Official Representative Here

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