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Cannot purchase anything from mba.com

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TDKR
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Cannot purchase anything from mba.com [#permalink] New post  28 Aug 2018, 11:30
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Hey Everyone,

I've been trying to purchase the 3-6 exams + practice questions bundle for quite sometime now. Always gives me the error "The Payment failed. Your card will not be debited.
Please try again.".

Anyone else experiencing this?
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ScottTargetTestPrep
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Re: Cannot purchase anything from mba.com [#permalink] New post  07 Oct 2019, 19:01
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Hi azhrhasan,

Are you still having issues or were you able to complete your purchase?
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EMPOWERgmatRichC
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Re: Cannot purchase anything from mba.com [#permalink] New post  28 Mar 2020, 13:00
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Hi akshay56123456,

In some cases, the reason that a purchase is not authorized can actually be traced back to the bank that issued that credit/debit card. If you have not already done so, then you might want to contact the Customer Support Line on your credit card and ask if the bank stopped the transaction. If that's the case, then you just have to let the bank know that you actually DO want to make that purchase and you will probably be fine to try again. If that's not the case, then the credit card company might help to define what the actual issue is.

GMAT assassins aren't born, they're made,
Rich
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Ivy17
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Re: Cannot purchase anything from mba.com [#permalink] New post  04 Dec 2021, 12:07
1
Kudos
Hi,
Even I'm facing the same issue. Tried making the payment using different cards, but I was shown the same error message. Is there any way, that anyone knows of, using which I can purchase the 3-6 Practice exams?

Posted from my mobile device
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pushpitkc
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Re: Cannot purchase anything from mba.com [#permalink] New post  28 Aug 2018, 13:24
Hey amrseifeldin

Welcome to GMATClub.

Unfortunately, I've heard that a few cards don't work for payment to GMAC.
Things have changed quite a bit since the online mocks have been introduced.

My best bet would be to try talking to the customer care and see if you can do this process online.

Hope this helps you!
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Re: Cannot purchase anything from mba.com [#permalink] New post  28 Aug 2018, 13:46
Hey pushpitkc ,

Thanks. I don't think my cards are the problem-some are American and were just used recently to book the GMAT exam. Everything was fine.

Already got in touch with support-just thought of knowing whether I was the only one. Thanks again.
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azhrhasan
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Re: Cannot purchase anything from mba.com [#permalink] New post  06 Oct 2019, 02:39
amrseifeldin wrote:
Hey Everyone,

I've been trying to purchase the 3-6 exams + practice questions bundle for quite sometime now. Always gives me the error "The Payment failed. Your card will not be debited.
Please try again.".

Anyone else experiencing this?


faced the same issue as well. some cards aren't allowed i guess
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EMPOWERgmatRichC
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Re: Cannot purchase anything from mba.com [#permalink] New post  06 Oct 2019, 14:21
Expert Reply
Hi azhrhasan,

In some cases, the reason that a purchase is not authorized can actually be traced back to the bank that issued that credit/debit card. If you have not already done so, then you might want to contact the Customer Support Line on your card and ask if the bank stopped the transaction. If that's the case, then you just have to let the bank know that you actually DO want to make that purchase and you will probably be fine to try again.

GMAT assassins aren't born, they're made,
Rich
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soco9076
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Re: Cannot purchase anything from mba.com [#permalink] New post  07 Oct 2019, 18:17
I ran into the same issue when I tried to book an exam. I think they were having issues with their website. I would try it again...I was able to complete my purchase this morning
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freedom128
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Re: Cannot purchase anything from mba.com [#permalink] New post  07 Oct 2019, 19:09
Hi azhrhasan and soco9076

Are you still encountering the same issue or are you now able to complete your purchase?

Posted from my mobile device
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soco9076
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Re: Cannot purchase anything from mba.com [#permalink] New post  07 Oct 2019, 19:15
chondro48 wrote:
Hi azhrhasan and soco9076

Are you still encountering the same issue or are you now able to complete your purchase?

Posted from my mobile device


I was able to complete my purchase this morning.
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reonmathew
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Re: Cannot purchase anything from mba.com [#permalink] New post  28 Feb 2020, 02:00
Hi im facing the same trouble.
Im not able to buy the exam packs from gmat. I used both credit and debit cards. Does anyone have any solution?

Posted from my mobile device
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ScottTargetTestPrep
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Re: Cannot purchase anything from mba.com [#permalink] New post  28 Feb 2020, 10:19
Expert Reply
Hi reonmathew,

Have you reached out to the folks at GMAC to see if they can help you?
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reonmathew
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Re: Cannot purchase anything from mba.com [#permalink] New post  28 Feb 2020, 10:25
Yes I sent a mail.
I havent heard from them yet.
I dont know what to do.

Posted from my mobile device
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freedom128
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Re: Cannot purchase anything from mba.com [#permalink] New post  29 Feb 2020, 14:20
reonmathew,
Are you still encountering the same issue or are you now able to complete your purchase? You may try it again without getting customer service reply

Posted from my mobile device
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reonmathew
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Re: Cannot purchase anything from mba.com [#permalink] New post  01 Mar 2020, 00:52
Yes im still facing the same issue.
I tried the transaction just now.
It shows “The payment failed, your card will not be debited, please try again”

Posted from my mobile device
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akshay56123456
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Re: Cannot purchase anything from mba.com [#permalink] New post  27 Mar 2020, 22:05
ScottTargetTestPrep wrote:
Hi azhrhasan,

Are you still having issues or were you able to complete your purchase?


i called GMAC two times but no help
can you suggest something?
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Re: Cannot purchase anything from mba.com [#permalink] New post  27 Mar 2020, 22:12
Expert Reply
akshay56123456 wrote:
ScottTargetTestPrep wrote:
Hi azhrhasan,

Are you still having issues or were you able to complete your purchase?


i called GMAC two times but no help
can you suggest something?


Hi. What are you trying to purchase? ESR or Exams 3&4 5&6 ? or ?
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akshay56123456
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Cannot purchase anything from mba.com [#permalink] New post  27 Mar 2020, 22:13
bb wrote:
akshay56123456 wrote:
ScottTargetTestPrep wrote:
Hi azhrhasan,

Are you still having issues or were you able to complete your purchase?


i called GMAC two times but no help
can you suggest something?


Hi. What are you trying to purchase? ESR or Exams 3&4 5&6 ? or ?



i want to buy esr, i have been trying for a while now and i have used all kinds of cards debit, credit, visa, etc
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ScottTargetTestPrep
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Re: Cannot purchase anything from mba.com [#permalink] New post  30 Mar 2020, 11:45
Expert Reply
akshay56123456 wrote:
ScottTargetTestPrep wrote:
Hi azhrhasan,

Are you still having issues or were you able to complete your purchase?


i called GMAC two times but no help
can you suggest something?


They were not able to help you even when you spoke with them over the phone?
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Re: Cannot purchase anything from mba.com [#permalink]
30 Mar 2020, 11:45
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