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# Customer Care Head: Recently our company’s after-sales service has

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Current Student
Joined: 07 Jan 2015
Posts: 66
Location: United States
GPA: 3.4
WE: Engineering (Manufacturing)

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12 Aug 2017, 08:04
2
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Difficulty:

55% (hard)

Question Stats:

53% (01:13) correct 47% (01:27) wrong based on 106 sessions

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Customer Care Head: Recently our company’s after-sales service has been criticized on the grounds that our service centers typically do not keep the initially promised turn-around time to address complaints about products under warranty. It is reasoned that since the company does not make extra money out of servicing these products, complaints about them are not attended to on a priority basis. However, such accusations are baseless since

Which of the following, if true, best completes the passage above?

A) Data collected by our analysts show that although products under warranty are originally registered for minor issues, customers tend to point out more issues during the repair sessions.

B) The total number of complaints registered for products under warranty is significantly lower than the number of complaints registered for products not under warranty.

C) some product malfunctions require replacement of parts, costs for which have to be borne by the company when such a product is under warranty.

D) The average time taken to address customer complaints has decreased considerably over the last year.

E) It is well-known that such accusations often originate from rumors started by competitors seeking to discredit a company.

-----------------------------
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Joined: 02 Nov 2015
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12 Aug 2017, 09:10
I ll go for A.
It corrected addresses the issue at hand. It also strengthens the customer service head's point that the accusations are baseless and that the company definitely attends the issues and since more problems are found than registered ....

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13 Aug 2017, 00:18
Customer Care Head: Recently our company’s after-sales service has been criticized on the grounds that our service centers typically do not keep the initially promised turn-around time to address complaints about products under warranty. It is reasoned that since the company does not make extra money out of servicing these products, complaints about them are not attended to on a priority basis. However, such accusations are baseless since _____

A) Data collected by our analysts show that although products under warranty are originally registered for minor issues, customers tend to point out more issues during the repair sessions. - Correct - the initially promised turn around time was the for minor issue

B) The total number of complaints registered for products under warranty is significantly lower than the number of complaints registered for products not under warranty. - Irrelevant - the exact number of not relevant , but later additional issues were reported

C) some product malfunctions require replacement of parts, costs for which have to be borne by the company when such a product is under warranty. - Irrelevant

D) The average time taken to address customer complaints has decreased considerably over the last year. - Irrelevant - we are not concerned about decrease in time as we are only concerned with promised time and actual time for products under warranty

E) It is well-known that such accusations often originate from rumors started by competitors seeking to discredit a company. - Irrelevant - the basis of such accusations does not matter

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14 Aug 2017, 09:29
Skywalker18 wrote:
Customer Care Head: Recently our company’s after-sales service has been criticized on the grounds that our service centers typically do not keep the initially promised turn-around time to address complaints about products under warranty. It is reasoned that since the company does not make extra money out of servicing these products, complaints about them are not attended to on a priority basis. However, such accusations are baseless since _____

A) Data collected by our analysts show that although products under warranty are originally registered for minor issues, customers tend to point out more issues during the repair sessions. - Correct - the initially promised turn around time was the for minor issue

B) The total number of complaints registered for products under warranty is significantly lower than the number of complaints registered for products not under warranty. - Irrelevant - the exact number of not relevant , but later additional issues were reported

C) some product malfunctions require replacement of parts, costs for which have to be borne by the company when such a product is under warranty. - Irrelevant

D) The average time taken to address customer complaints has decreased considerably over the last year. - Irrelevant - we are not concerned about decrease in time as we are only concerned with promised time and actual time for products under warranty

E) It is well-known that such accusations often originate from rumors started by competitors seeking to discredit a company. - Irrelevant - the basis of such accusations does not matter

Recently our company’s after-sales service has been criticised on the grounds that our service centers typically do not keep the initially promised turn-around time to address complaints about products under warranty.

I went for D thinking that the bold part is talking about the time taken to address the complaint not the time taken to re-pair the product. Can you please shed some light on it?
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14 Aug 2017, 16:47
ezzo wrote:
Skywalker18 wrote:
Customer Care Head: Recently our company’s after-sales service has been criticized on the grounds that our service centers typically do not keep the initially promised turn-around time to address complaints about products under warranty. It is reasoned that since the company does not make extra money out of servicing these products, complaints about them are not attended to on a priority basis. However, such accusations are baseless since _____

A) Data collected by our analysts show that although products under warranty are originally registered for minor issues, customers tend to point out more issues during the repair sessions. - Correct - the initially promised turn around time was the for minor issue

B) The total number of complaints registered for products under warranty is significantly lower than the number of complaints registered for products not under warranty. - Irrelevant - the exact number of not relevant , but later additional issues were reported

C) some product malfunctions require replacement of parts, costs for which have to be borne by the company when such a product is under warranty. - Irrelevant

D) The average time taken to address customer complaints has decreased considerably over the last year. - Irrelevant - we are not concerned about decrease in time as we are only concerned with promised time and actual time for products under warranty

E) It is well-known that such accusations often originate from rumors started by competitors seeking to discredit a company. - Irrelevant - the basis of such accusations does not matter

Recently our company’s after-sales service has been criticised on the grounds that our service centers typically do not keep the initially promised turn-around time to address complaints about products under warranty.

I went for D thinking that the bold part is talking about the time taken to address the complaint not the time taken to re-pair the product. Can you please shed some light on it?

Hi Ezzo,

Here is a quote from the passage ".....promised turn-around time to address complaints about products under warranty. It is reasoned that since the company does not make extra money out of servicing these products, complaints about them are not attended to on a priority basis". When the passage states "complaints about products", the passage refers to a complaint as a repair. They are synonymous in this case.

Does this help?
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Joined: 26 Oct 2016
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14 Aug 2017, 21:48
ezzo wrote:
Skywalker18 wrote:
Customer Care Head: Recently our company’s after-sales service has been criticized on the grounds that our service centers typically do not keep the initially promised turn-around time to address complaints about products under warranty. It is reasoned that since the company does not make extra money out of servicing these products, complaints about them are not attended to on a priority basis. However, such accusations are baseless since _____

A) Data collected by our analysts show that although products under warranty are originally registered for minor issues, customers tend to point out more issues during the repair sessions. - Correct - the initially promised turn around time was the for minor issue

B) The total number of complaints registered for products under warranty is significantly lower than the number of complaints registered for products not under warranty. - Irrelevant - the exact number of not relevant , but later additional issues were reported

C) some product malfunctions require replacement of parts, costs for which have to be borne by the company when such a product is under warranty. - Irrelevant

D) The average time taken to address customer complaints has decreased considerably over the last year. - Irrelevant - we are not concerned about decrease in time as we are only concerned with promised time and actual time for products under warranty

E) It is well-known that such accusations often originate from rumors started by competitors seeking to discredit a company. - Irrelevant - the basis of such accusations does not matter

Recently our company’s after-sales service has been criticised on the grounds that our service centers typically do not keep the initially promised turn-around time to address complaints about products under warranty.

I went for D thinking that the bold part is talking about the time taken to address the complaint not the time taken to re-pair the product. Can you please shed some light on it?

Hi Ezzo,

Here is a quote from the passage ".....promised turn-around time to address complaints about products under warranty. It is reasoned that since the company does not make extra money out of servicing these products, complaints about them are not attended to on a priority basis". When the passage states "complaints about products", the passage refers to a complaint as a repair. They are synonymous in this case.

Does this help?

Yea Now It seems I missed that information .Thanks for the help:)

--== Message from the GMAT Club Team ==--

THERE IS LIKELY A BETTER DISCUSSION OF THIS EXACT QUESTION.
This discussion does not meet community quality standards. It has been retired.

If you would like to discuss this question please re-post it in the respective forum. Thank you!

To review the GMAT Club's Forums Posting Guidelines, please follow these links: Quantitative | Verbal Please note - we may remove posts that do not follow our posting guidelines. Thank you.
Re: Customer Care Head: Recently our company’s after-sales service has   [#permalink] 14 Aug 2017, 21:48
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