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# During the height of the tax season, customers at the Fairhaven....

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Senior Manager
Joined: 14 Feb 2017
Posts: 490
Location: Australia
Concentration: Technology, Strategy
GMAT 1: 560 Q41 V26
GMAT 2: 550 Q43 V23
GMAT 3: 650 Q47 V33
GPA: 2.61
WE: Management Consulting (Consulting)
During the height of the tax season, customers at the Fairhaven....  [#permalink]

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19 May 2019, 02:09
1
1
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Difficulty:

95% (hard)

Question Stats:

33% (02:12) correct 67% (02:31) wrong based on 162 sessions

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During the height of the tax season, customers at the Fairhaven Tax Center must endure wait times of up to 4 hours as they await assistance with both federal tax system and the unique demands of the state’s intricate tax system. To reduce in-office wait times to more manageable levels, a substantial reduction in customers at that location is needed. The smaller Tax Center in the city of Brookerton, 40 miles to the east, could, if expanded, provide an alternative for the customers currently using the Fairhaven Tax Center. Nevertheless, the Tax Center CEO has rejected the proposal to expand the Brookerton branch, claiming that doing so will not substantially reduce the long wait times at the Fairhaven branch.

Which of the following, if true, most helps to justify the CEO's position?

(a) Sending more customers to Brookerton would increase traffic along the local roads there, making the driving time longer at certain times of day.
(b) The nearby Olivera branch, also small, would be a closer option than Brookerton for at least some of customers who now use the Fairhaven branch.
(c) In surveys, Fairhaven customers have praised the complimentary coffee and pastries, the comfortable couches, and the high quality wireless internet in the waiting area there.
(d)The Fairhaven Tax Center has a large parking lot that patrons appreciate, whereas the Brookerton Tax Center would lose its small parking lot if it were expanded.
(e)Brookerton, though less than an hour from Fairhaven in light traffic, is across the state line from Fairhaven

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Re: During the height of the tax season, customers at the Fairhaven....  [#permalink]

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19 May 2019, 05:45
dcummins wrote:
During the height of the tax season, customers at the Fairhaven Tax Center must endure wait times of up to 4 hours as they await assistance with both federal tax system and the unique demands of the state’s intricate tax system. To reduce in-office wait times to more manageable levels, a substantial reduction in customers at that location is needed. The smaller Tax Center in the city of Brookerton, 40 miles to the east, could, if expanded, provide an alternative for the customers currently using the Fairhaven Tax Center. Nevertheless, the Tax Center CEO has rejected the proposal to expand the Brookerton branch, claiming that doing so will not substantially reduce the long wait times at the Fairhaven branch.

Which of the following, if true, most helps to justify the CEO's position?

(a) Sending more customers to Brookerton would increase traffic along the local roads there, making the driving time longer at certain times of day.
(b) The nearby Olivera branch, also small, would be a closer option than Brookerton for at least some of customers who now use the Fairhaven branch.
(c) In surveys, Fairhaven customers have praised the complimentary coffee and pastries, the comfortable couches, and the high quality wireless internet in the waiting area there.
(d)The Fairhaven Tax Center has a large parking lot that patrons appreciate, whereas the Brookerton Tax Center would lose its small parking lot if it were expanded.
(e)Brookerton, though less than an hour from Fairhaven in light traffic, is across the state line from Fairhaven

(e)Brookerton, though less than an hour from Fairhaven in light traffic, is across the state line from
Hi dcummins
I think option E would have made much more sense if more details were present such as , the other state doesn’t have its own unique and intricate tax system.
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Mofe Bhatia
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During the height of the tax season, customers at the Fairhaven....  [#permalink]

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19 May 2019, 07:17
2
What should be justified is CEO’s position. In other words, we should find out why CEO is right when he says that expanding Brookerton branch will NOT reduce waiting hours or the number of customers (currently using Fairhaven branch). What may still keep customers from going to another attorney suggesting less waiting hours? What if Brookertan is situated in other state and thus concentrates on other state’s tax system, not on the tax system of the state where Fairhaven branch is situated. If so, then Brookerton branch cannot help customers of Fairhaven branch, who need help with the unique demands of their state’s intricate tax system. That is exactly what E says. “across the state line from Fairhaven” means that these two branches are situated in different states.

A. The fact that driving hours increase doesn’t mean that in-office waiting hours will not decrease. Indeed, if driving hours have happened to increase, then customer must be driving to Brookerton branch, thereby already decreasing the waiting hours in Fairhaven branch.

B. Olivera branch would be closer for at least SOME customers. 'Some' may mean 2 or 3 customers.

C. All the comfort Fairhaven branch has can also be organized in Brookerton branch.

D. Unavailability of the parking lot near Brookerton could be a dealbreaker, if all or majority of the customers used a private car. But nothing is said about this. The number of customers may still decrease because of customers using a public transport.
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Manager
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Location: Uzbekistan
Concentration: Finance, Organizational Behavior
GRE 1: Q168 V167
GPA: 3.85
WE: Project Management (Investment Banking)
Re: During the height of the tax season, customers at the Fairhaven....  [#permalink]

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19 May 2019, 08:58
1
MofeBhatia wrote:
dcummins wrote:
During the height of the tax season, customers at the Fairhaven Tax Center must endure wait times of up to 4 hours as they await assistance with both federal tax system and the unique demands of the state’s intricate tax system. To reduce in-office wait times to more manageable levels, a substantial reduction in customers at that location is needed. The smaller Tax Center in the city of Brookerton, 40 miles to the east, could, if expanded, provide an alternative for the customers currently using the Fairhaven Tax Center. Nevertheless, the Tax Center CEO has rejected the proposal to expand the Brookerton branch, claiming that doing so will not substantially reduce the long wait times at the Fairhaven branch.

Which of the following, if true, most helps to justify the CEO's position?

(a) Sending more customers to Brookerton would increase traffic along the local roads there, making the driving time longer at certain times of day.
(b) The nearby Olivera branch, also small, would be a closer option than Brookerton for at least some of customers who now use the Fairhaven branch.
(c) In surveys, Fairhaven customers have praised the complimentary coffee and pastries, the comfortable couches, and the high quality wireless internet in the waiting area there.
(d)The Fairhaven Tax Center has a large parking lot that patrons appreciate, whereas the Brookerton Tax Center would lose its small parking lot if it were expanded.
(e)Brookerton, though less than an hour from Fairhaven in light traffic, is across the state line from Fairhaven

(e)Brookerton, though less than an hour from Fairhaven in light traffic, is across the state line from
Hi dcummins
I think option E would have made much more sense if more details were present such as , the other state doesn’t have its own unique and intricate tax system.

Experts say that sometimes you need a Common Sense to tackle CR problems. For example, when the question talks about winter, GMAT expects you to know that winter is usually a cold season. Or for example, if the question says that the sales of a company are decreasing, GMAT expects you to know that the profits of a company will also drop. Therefore, when the question says that two tax attorneys are located in different states, then GMAT expects that you already know that tax attorneys in different states concentrate on the tax systems of their respective states. Fairhaven Tax Attorney is in Washington, but Brookerton is in another state. And, out of two, only Fairhaven is supposed to concentrate on the Washingtone’s UNIQUE tax system, not Brookerton. The KEY word in the stem is UNIQUE. Unique means Washinton’s tax system doesn’t look like Brookerton’s. Thus people who live or have business in Washington do need Fairhaven. If you still feel like that E doesn’t give 100 % justification for CEO’s position, then keep in mind that E doesn’t necessarily have to give 100% black or white justification. The fact that E gives more justification than any other answer choice still makes it winner.
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Let's help each other with kudos. Kudos will be payed back
Senior Manager
Joined: 14 Feb 2017
Posts: 490
Location: Australia
Concentration: Technology, Strategy
GMAT 1: 560 Q41 V26
GMAT 2: 550 Q43 V23
GMAT 3: 650 Q47 V33
GPA: 2.61
WE: Management Consulting (Consulting)
Re: During the height of the tax season, customers at the Fairhaven....  [#permalink]

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19 May 2019, 16:14
MofeBhatia wrote:
dcummins wrote:
During the height of the tax season, customers at the Fairhaven Tax Center must endure wait times of up to 4 hours as they await assistance with both federal tax system and the unique demands of the state’s intricate tax system. To reduce in-office wait times to more manageable levels, a substantial reduction in customers at that location is needed. The smaller Tax Center in the city of Brookerton, 40 miles to the east, could, if expanded, provide an alternative for the customers currently using the Fairhaven Tax Center. Nevertheless, the Tax Center CEO has rejected the proposal to expand the Brookerton branch, claiming that doing so will not substantially reduce the long wait times at the Fairhaven branch.

Hi dcummins
I think option E would have made much more sense if more details were present such as , the other state doesn’t have its own unique and intricate tax system.

But that's the trick.... the stem actually does say this.
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Re: During the height of the tax season, customers at the Fairhaven....  [#permalink]

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23 May 2019, 09:14
I don't see E as a justification.
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Joined: 23 Dec 2017
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Re: During the height of the tax season, customers at the Fairhaven....  [#permalink]

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26 May 2019, 22:23
I've picked D, which looked like a viable answer to me, C and E are also good options.
Re: During the height of the tax season, customers at the Fairhaven....   [#permalink] 26 May 2019, 22:23
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