bb and others - I just gave the online GMAT and had a weird technical issue. Kindly let me know if I should do anything about it.
I did the check-in in 5 mins, and the proctor came immediately. He/she asked me for a 360 degree view of the room, then after all that, told me they're giving clearance to proceed to the test. After that, however, the screen just went black. I was thinking the test was probably loading, but nothing happened. I did not know what to do, and so asked the proctor in chat to kindly help. There was no response for a while, and in a minute or so, the software froze (the mouse icon turned into a loading one, and nothing was clickable anymore). I waited for 6-8 mins for it to come back, but it was like really stuck with no sign of coming back. I was hoping I would get a call from the proctor during this time to ask me what went wrong and help me out, but did not receive anything.
So, I switched off the laptop (using the power button), hoping to restart the process again and speak to the proctor (since the questions and the actual test had not started, I thought this was the best approach). As soon as the laptop turned on, thankfully, I saw the first screen of the test (where they ask you to confirm if your name is so and so). It was a little surprising to see that, but I guess my test resumed from the point where it had previously got stuck. I opened the chat (to see if there were any remarks from the proctor) but the chat was exactly the same as before. So, I just continued and started the test. Everything went smoothly after that till I finished.
I'm slightly worried about 2 things.
1. Should I inform GMAC about the issue? I'm worried the recording might have been broken at the initial point where the laptop was off for a brief 1 minute or so. Though it was before the actual test had started.
2. This is on a different tangent. After the verbal section, I clicked on chat and asked the proctor if I could go out of the room and take a break (I read somewhere that one should get up only after taking permission). But I didn't get any response from the proctor. I waited but 2-3 mins, and when only 3/5min remained of the break, I showed my whiteboard to the screen, wrote in chat that I am taking a quick break, and went away. Was this okay? Anything to worry about? I lost 2-3 mins of the break just waiting there in the first place, but still slightly worried.
UPDATE: I got my scores after 2 days of giving the test. So I guess there was no issue.