Horrifying GMAT Test Taking experience

EDIT - Contacted GMAC and got a free re-test.

Hi all,

I had taken the GMAT exam on March 10, 2018 at Patna (Bihar), India. The test centre was Gencor Learning Solutions, Dinkar Chowk, Rajendra Nagar, Patna.

All the formalities were done, and the staff was friendly. So, I was mentally set to take the exam after months of preparation.

I had started off with the verbal section. After 10 mins or so, the software got stuck. And it showed a blue screen error. I had just answered 04 questions and I had used up more than 03 mins on the 5th question, when the entire screen froze. I called the administrator immediately. He quit the software, restarted it again. And thankfully I could continue with the test. But, after ten mins or so, the same blue screen thing happened again. It got stuck at 60:30:33 min or so. I was a bit more relieved this time and called him again.

This time he tried doing the same thing. On and off. It didnt work. I was getting tensed now. Pressure was building up because it was working fine for others. He asked me to leave the testing arena and wait at the waiting hall. I did. I waited for ten minutes, entirely tensed and worried about my score. I was not in the exam mindset anymore.

He came out and started calling the Pearson fellows, gave my test ID and other details and tried to talk something on the phone. After another ten mins or so, the software started running and I unpaused the exam. But this time the time started showing 54:43:21 or so. I was shocked. I had to re-read the entire question again, and on top of it I had lost more than 06 precious minutes.

After this the test became very very slow. It was so unresponsive that once I clicked on an option, I had to literally wait for 07 seconds for the bubble to show up. Then clicking on "Next" and "Confirm" was also very unresponsive. I somehow got adjusted to the slow non-responsive version and I tried to complete the test.

I was tensed, I had lost time and the test had become very unresponsive.

I was expecting a high score. But in the end I could get just a 690. I am disappointed. Do I email Pearson guys with this issue? Where can I do that? I need some help guys, before it is too late.