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# In a corporate company, one role of an organizational ombuds is to sup

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Manager
Joined: 26 Sep 2018
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Location: Sweden
In a corporate company, one role of an organizational ombuds is to sup  [#permalink]

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10 Jan 2019, 15:08
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95% (hard)

Question Stats:

43% (01:58) correct 57% (01:56) wrong based on 197 sessions

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In a corporate company, one role of an organizational ombuds is to support employees who have grievances or who feel that they are being treated unfairly. Companies often hire an ombuds as a means to greater employee satisfaction. In Mountain County, all the companies that have had an ombuds for over a year have high ratings for employee satisfaction. The Eurystheus Company in Mountain County has had much lower ratings for employee satisfaction over the last five years. The CEO of Eurystheus Company has just hired an ombuds and anticipates a sharp rise in employee satisfaction ratings there.

Which of the following would be most important to determine in order to evaluate the plan described?

A. Whether CEO of Eurystheus Company plans to implement any of the recommendations of this ombuds.
B. Whether the employees of Eurystheus Company are residents of Mountain County.
C. Whether the ombuds hired has experience in other companies of Eurystheus Company’s size.
D. Whether the CEO of Eurystheus Company is aware of the typical grievance of his employees.
E. Whether some of the companies in Mountain County that now have an ombuds had significantly lower employee satisfaction ratings before they hired these ombuds.
Manager
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Location: Sweden
In a corporate company, one role of an organizational ombuds is to sup  [#permalink]

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10 Jan 2019, 15:10
1
I did pick the correct answer - A....I was going for C and I'm not entirely convinced why A is better.

Manager
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Re: In a corporate company, one role of an organizational ombuds is to sup  [#permalink]

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10 Jan 2019, 20:43
I am very doubtful A is the correct answer. E makes much more sense.

No where in the passage does it say a CEO needs to listen to an ombud for employee satisfaction to increase. Ombuds are there to support employees who have grievances or who feel that they are being treated unfairly. They are NOT there to pass recommendations to the CEO.

E on the other hand makes much more sense. If most companies had already had high employee satisfaction rating, ombuds probably did not have much to do with the increase in ratings. If companies did not have high ratings, ombuds probably had something to do with it.

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In a corporate company, one role of an organizational ombuds is to sup  [#permalink]

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10 Jan 2019, 22:08
A . Negate it for making it more clear. He doesn't plan to implement any of the recommendations. So whatever the ombud suggests the CEO wont implement and employees wont be satisfied.

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Joined: 08 Jan 2019
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Re: In a corporate company, one role of an organizational ombuds is to sup  [#permalink]

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10 Jan 2019, 23:13
kchen1994 wrote:
I am very doubtful A is the correct answer. E makes much more sense.

No where in the passage does it say a CEO needs to listen to an ombud for employee satisfaction to increase. Ombuds are there to support employees who have grievances or who feel that they are being treated unfairly. They are NOT there to pass recommendations to the CEO.

E on the other hand makes much more sense. If most companies had already had high employee satisfaction rating, ombuds probably did not have much to do with the increase in ratings. If companies did not have high ratings, ombuds probably had something to do with it.

I agree with you. Correlation does not mean causation. It might not be Ombuds that increase employee satisfaction, but simply companies that focus more on employee satisfaction have a higher probability of hiring a Ombud. Choice E confirms this and as a result, CEO of that company should not expect a sharp increase in employee satisfaction.
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Re: In a corporate company, one role of an organizational ombuds is to sup  [#permalink]

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10 Jan 2019, 23:32
A. Whether CEO of Eurystheus Company plans to implement any of the recommendations of this ombuds.

IMHO this wud be the right answer: let's see how is it, in the first line of the stimulus, they said the role of the Ombuds is to support the grievance of the employee, so in order to support the CEO must listen to the recommendation of Ombuds and Implement them if not, then there is no purpose of having Ombuds

B. Whether the employees of Eurystheus Company are residents of Mountain County. IRRELEVANT

C. Whether the ombuds hired has experience in other companies of Eurystheus Company’s size. IRRELEVANT

D. Whether the CEO of Eurystheus Company is aware of the typical grievance of his employees. Typical

E. some of the companies in Mountain County that now have an ombuds had significantly lower employee satisfaction ratings before they hired these ombuds. It doesn't matter whether they have a lower satisfaction rate earlier
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Re: In a corporate company, one role of an organizational ombuds is to sup  [#permalink]

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11 Jan 2019, 01:01
AshutoshB wrote:
A. Whether CEO of Eurystheus Company plans to implement any of the recommendations of this ombuds.

IMHO this wud be the right answer: let's see how is it, in the first line of the stimulus, they said the role of the Ombuds is to support the grievance of the employee, so in order to support the CEO must listen to the recommendation of Ombuds and Implement them if not, then there is no purpose of having Ombuds

B. Whether the employees of Eurystheus Company are residents of Mountain County. IRRELEVANT

C. Whether the ombuds hired has experience in other companies of Eurystheus Company’s size. IRRELEVANT

D. Whether the CEO of Eurystheus Company is aware of the typical grievance of his employees. Typical

E. some of the companies in Mountain County that now have an ombuds had significantly lower employee satisfaction ratings before they hired these ombuds. It doesn't matter whether they have a lower satisfaction rate earlier

Supporting the Grevianve in no way implies that Greviances are taken care of.

May be , it's just more of an emotional support that people relate to. If A, is right then D is definitely right , if CEO is aware of Grevianve and not doing anything then why does he need an ombudsman? E on the other hand proves that plan has worked with other companies so there is a likelihood that plan would work.

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Concentration: Finance, Economics
WE: Corporate Finance (Commercial Banking)
Re: In a corporate company, one role of an organizational ombuds is to sup  [#permalink]

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13 Jan 2019, 23:23
Got played on by words here. Worried and not convinced by OA on this one. Gladiator59 , do let me know your thoughts.

Reasons for chosing E---> Significantly lower ---> sharp increase in ratings is justified.
not significantly lower ----> this means increase wont be that sharp, maybe just a marginal improvement---> therefore this weakens the conclusion as the increase wont be that sharp.

Although A was in my final two, i did not choose it.

Reasons for rejecting A ---> This is a future event and therefore not relevant to our conclusion. For example, even if the CEO does not implement new policies per the recommendation of the OMBUDS, maybe OMBUDS by itself has certain mantras or HR gurus to mentally uplift the employees and subsequently improving the satisfaction levels.

Funny how no one above got stuck in keywords. Maybe I am on the wrong track Fk
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Re: In a corporate company, one role of an organizational ombuds is to sup  [#permalink]

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14 Jan 2019, 00:25
Hi ShankSouljaBoi, Happy to help.

I think one place where you went wrong is you did not pay heed to the fact that this is an "Evaluate the plan" question-type and hence we are not worried about either strengthening or weakening the conclusion. (If there is one in the argument!)

Let us break down the argument: It has five sentences.
1.In a corporate company, one role of an organizational ombuds is to support employees who have grievances or who feel that they are being treated unfairly. (Background information - just setting up the scene)
2. Companies often hire an ombuds as a means to greater employee satisfaction (Again more information about ombuds and still background).
3. In Mountain County, all the companies that have had an ombuds for over a year have high ratings for employee satisfaction. -(Okay - there is a correlation between having an ombuds and having a high rating of employee satisfaction - still gaps to fill)
4. The Eurystheus Company in Mountain County (Now finally we are going to a specific example) has had much lower ratings for employee satisfaction over the last five years. (this also reveals that Eurystheus company does not have an ombuds, as we know: all company wtih ombuds -> high rating, therefore, !high rating -> !ombuds)
5. The CEO of Eurystheus Company has just hired an ombuds and anticipates a sharp rise in employee satisfaction ratings there. This is the plan that we need to evaluate.

In evaluating a plan we need to look for an option that answers some questions which lead to a two-way street for the outcome of the plan. If the question has an affirmative answer -a definite boost is achieved in the outcome of the plan and if the question has a negative answer then the plan is affected negatively.

Only Option (A) fits the bill. If CEO is not going to listen to the ombuds then definitely the plan will not succeed and if CEO listens to the ombuds the plan may or may not succeed ( there are other gaps as we first pointed out)

Option (E) gives us information about such a plan's success elsewhere but we cannot link it directly to our company as there could be other factors. Also, there is a possibility that those companies already had a high satisfaction rating and that rating became even higher after the ombuds was hired. So (E) is definitely out.

This is a classic Evaluate plan. One has to ensure that the correct option must link back to the outcome of the plan in a tangible way. One cannot answer this question with a mindset similar to a "Strengthen the argument" question-type.

ShankSouljaBoi wrote:
Got played on by words here. Worried and not convinced by OA on this one. Gladiator59 , do let me know your thoughts.

Reasons for chosing E---> Significantly lower ---> sharp increase in ratings is justified.
not significantly lower ----> this means increase wont be that sharp, maybe just a marginal improvement---> therefore this weakens the conclusion as the increase wont be that sharp.

Although A was in my final two, i did not choose it.

Reasons for rejecting A ---> This is a future event and therefore not relevant to our conclusion. For example, even if the CEO does not implement new policies per the recommendation of the OMBUDS, maybe OMBUDS by itself has certain mantras or HR gurus to mentally uplift the employees and subsequently improving the satisfaction levels.

Funny how no one above got stuck in keywords. Maybe I am on the wrong track Fk

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Re: In a corporate company, one role of an organizational ombuds is to sup   [#permalink] 14 Jan 2019, 00:25
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