Check GMAT Club Decision Tracker for the Latest School Decision Releases https://gmatclub.com/AppTrack
GMAT Club

 It is currently 23 Mar 2017, 17:16

### GMAT Club Daily Prep

#### Thank you for using the timer - this advanced tool can estimate your performance and suggest more practice questions. We have subscribed you to Daily Prep Questions via email.

Customized
for You

we will pick new questions that match your level based on your Timer History

Track

every week, we’ll send you an estimated GMAT score based on your performance

Practice
Pays

we will pick new questions that match your level based on your Timer History

# Events & Promotions

###### Events & Promotions in June
Open Detailed Calendar

# In an attempt to improve the overall performance of clerical

Author Message
TAGS:

### Hide Tags

Senior Manager
Joined: 19 Nov 2007
Posts: 467
Followers: 4

Kudos [?]: 199 [2] , given: 4

In an attempt to improve the overall performance of clerical [#permalink]

### Show Tags

06 Feb 2008, 16:49
2
KUDOS
4
This post was
BOOKMARKED
Question 1
00:00

Question Stats:

87% (02:41) correct 13% (01:02) wrong based on 39

### HideShow timer Statistics

Question 2
00:00

Question Stats:

57% (01:37) correct 43% (01:26) wrong based on 37

### HideShow timer Statistics

Question 3
00:00

Question Stats:

57% (01:42) correct 43% (01:05) wrong based on 37

### HideShow timer Statistics

Question 4
00:00

Question Stats:

84% (01:14) correct 16% (00:18) wrong based on 37

### HideShow timer Statistics

Question 5
00:00

Question Stats:

83% (03:01) correct 17% (00:56) wrong based on 35

### HideShow timer Statistics

Practice Passage
Passage No.: 11
Questions: 56 to 60
Page: 42, 43
Difficulty:

In an attempt to improve the overall performance of clerical workers, many companies have introduced computerized performance monitoring and control systems (CPMCS) that record and report a worker’s computer-driven activities. However, at least one study has shown that such monitoring may not be
having the desired effect. In the study, researchers asked monitored clerical workers and their supervisors how assessments of productivity affected supervisors’ ratings of workers’ performance. In contrast to unmonitored workers doing the same work, who without exception identified the most important element in their jobs
as customer service, the monitored workers and their supervisors all responded that productivity was the critical factor in assigning ratings. This finding suggested that there should have been a strong correlation between a monitored worker’s productivity and the overall rating the worker received. However, measures of the relationship between overall rating and individual elements of performance clearly supported the conclusion that supervisors gave considerable weight to criteria
such as attendance, accuracy, and indications of customer satisfaction.

It is possible that productivity may be a “hygiene factor”; that is, if it is too low, it will hurt the overall rating. But the evidence suggests that beyond the point at which productivity becomes “good enough,” higher productivity per se is unlikely to improve a rating.

Q1 :- According to the passage, before the final results of the study were known, which of the following seemed likely?

A. That workers with the highest productivity would also be the most accurate
B. That workers who initially achieved high productivity ratings would continue to do so consistently
C. That the highest performance ratings would be achieved by workers with the highest productivity
D. That the most productive workers would be those whose supervisors claimed to value productivity
E. That supervisors who claimed to value productivity would place equal value on customer satisfaction

[Reveal] Spoiler:
C

Q2 :- It can be inferred that the author of the passage discusses "unmonitored workers"(line 11) primarily in order to

A. compare the ratings of these workers with the ratings of monitored workers
B. provide an example of a case in which monitoring might be effective
C. provide evidence of an inappropriate use of CPMCS
D. emphasize the effect that CPMCS may have on workers' perceptions of their jobs
E. illustrate the effect that CPMCS may have on workers' ratings

[Reveal] Spoiler:
D

Q3 :- Which of the following, if true, would most clearly have supported the conclusion referred to in lines 22-25?

A. Ratings of productivity correlated highly with ratings of both accuracy and attendance.
B. Electronic monitoring greatly increased productivity.
C. Most supervisors based overall ratings of performance on measures of productivity alone.
D. Overall ratings of performance correlated more highly with measures of productivity than the researchers expected.
E. Overall ratings of performance correlated more highly with measures of accuracy than with measures of productivity

[Reveal] Spoiler:
E

Q4 :- According to the passage, a "hygiene factor" (line 27) is an aspect of a worker's performance that

A. has no effect on the rating of a worker's performance
B. is so basic to performance that it is assumed to be adequate for all workers
C. is given less importance than it deserves in rating a worker's performance
D. if not likely to affect a worker's rating unless it is judged to be inadequate
E. is important primarily because of the effect it has on a worker's rating

[Reveal] Spoiler:
D

Q5 :- The primary purpose of the passage is to

A. explain the need for the introduction of an innovative strategy
B. discuss a study of the use of a particular method
C. recommend a course of action
D. resolved a difference of opinion
E. suggest an alternative approach

[Reveal] Spoiler:
B

[Reveal] Spoiler: Question #1 OA
[Reveal] Spoiler: Question #2 OA
[Reveal] Spoiler: Question #3 OA
[Reveal] Spoiler: Question #4 OA
[Reveal] Spoiler: Question #5 OA

_________________

-Underline your question. It takes only a few seconds!
-Search before you post.

Last edited by Vyshak on 15 Sep 2016, 13:19, edited 6 times in total.
If you have any questions
New!
Senior Manager
Joined: 06 Jul 2006
Posts: 294
Location: SFO Bay Area
Schools: Berkeley Haas
Followers: 2

Kudos [?]: 62 [0], given: 0

Re: In an attempt to improve the overall performance of clerical [#permalink]

### Show Tags

07 Feb 2008, 01:39
1. C
2. A
3. A
4. D
5. B.

Whats the OA ?
_________________

-------------------------------------------------------------
When you come to the end of your rope, tie a knot and hang on.

Manager
Joined: 02 Jan 2008
Posts: 158
Followers: 2

Kudos [?]: 117 [0], given: 0

Re: In an attempt to improve the overall performance of clerical [#permalink]

### Show Tags

07 Feb 2008, 02:06
1
This post was
BOOKMARKED
1. According to the passage, before the final results of the study were known, which of the following seemed likely?

C That the highest performance ratings would be achieved by workers with the highest productivity
>> However, at least one study has shown that such monitoring may not be having the desired effect.

2. It can be inferred that the author of the passage discusses "unmonitored workers"(line 10) primarily in order to

D emphasize the effect that CPMCS may have on workers' perceptions of their jobs
>> In contrast to unmonitored workers doing the same work, who without exception identified the most important element in their jobs as customer service, the monitored workers and their supervisors all responded that productivity was the critical factor in assigning ratings

3. Which of the following, if true, would most clearly have supported the conclusion referred to in lines 19-21?

E Overall ratings of performance correlated more highly with measures of accuracy than with measures of productivity
>>measures of the relationship between overall rating and individual elements of perfor-mance clearly supported the conclusion that supervisors gave considerable weight to criteria such as attendance.accuracy, and indications of customer satisfaction.

4. According to the passage, a "hygiene factor" (lines 22-23) is an aspect of a worker's performance that

D if not likely to affect a worker's rating unless it is judged to be inadequate
>> may be a "hygiene factor." that is, if it is too low, it will hurt the overall rating.

5. The primary purpose of the passage is to

B discuss a study of the use of a particular method
>> However, at least one study has shown that such monitoring may not be having the desired effect.
In the study, researchers asked.... <<Study and use of CPMCS>
SVP
Joined: 28 Dec 2005
Posts: 1572
Followers: 3

Kudos [?]: 151 [0], given: 2

Re: In an attempt to improve the overall performance of clerical [#permalink]

### Show Tags

07 Feb 2008, 12:38

C
D
D
D
B

although i rushed myself of #3, so im not too confident in my answer
Director
Joined: 11 Jun 2007
Posts: 645
Followers: 6

Kudos [?]: 303 [0], given: 0

Re: In an attempt to improve the overall performance of clerical [#permalink]

### Show Tags

07 Feb 2008, 15:02
C
D
A
D
B

What are the OAs?
Senior Manager
Joined: 19 Nov 2007
Posts: 467
Followers: 4

Kudos [?]: 199 [0], given: 4

Re: In an attempt to improve the overall performance of clerical [#permalink]

### Show Tags

08 Feb 2008, 17:13
srp wrote:
1. According to the passage, before the final results of the study were known, which of the following seemed likely?

C That the highest performance ratings would be achieved by workers with the highest productivity
>> However, at least one study has shown that such monitoring may not be having the desired effect.

2. It can be inferred that the author of the passage discusses "unmonitored workers"(line 10) primarily in order to

D emphasize the effect that CPMCS may have on workers' perceptions of their jobs
>> In contrast to unmonitored workers doing the same work, who without exception identified the most important element in their jobs as customer service, the monitored workers and their supervisors all responded that productivity was the critical factor in assigning ratings

3. Which of the following, if true, would most clearly have supported the conclusion referred to in lines 19-21?

E Overall ratings of performance correlated more highly with measures of accuracy than with measures of productivity
>>measures of the relationship between overall rating and individual elements of perfor-mance clearly supported the conclusion that supervisors gave considerable weight to criteria such as attendance.accuracy, and indications of customer satisfaction.

4. According to the passage, a "hygiene factor" (lines 22-23) is an aspect of a worker's performance that

D if not likely to affect a worker's rating unless it is judged to be inadequate
>> may be a "hygiene factor." that is, if it is too low, it will hurt the overall rating.

5. The primary purpose of the passage is to

B discuss a study of the use of a particular method
>> However, at least one study has shown that such monitoring may not be having the desired effect.
In the study, researchers asked.... <<Study and use of CPMCS>

you got it!
OA : C,D,E,D,B

_________________

-Underline your question. It takes only a few seconds!
-Search before you post.

Senior Manager
Joined: 13 Aug 2012
Posts: 464
Concentration: Marketing, Finance
GMAT 1: Q V0
GPA: 3.23
Followers: 26

Kudos [?]: 451 [2] , given: 11

Re: In an attempt to improve the overall performance of clerical [#permalink]

### Show Tags

03 Feb 2013, 22:44
2
KUDOS
C,D,E,D,B - my explanation below

1. According to the passage, before the final results of the study were known, which of the following seemed likely?
"In an attempt to improve the overall performance of
clerical workers" - The expectation was that the method will increase overall Ratings through monitoring productivity...

C That the highest performance ratings would be achieved by workers with the highest productivity

2. It can be inferred that the author of the passage discusses "unmonitored workers"(line 10) primarily in order to

A compare the ratings of these workerswith the ratings of monitored workers
B provide an example of a case in which monitoring might be effective
C provide evidence of an inappropriateuse of CPMCS
D emphasize the effect that CPMCS may have on workers' perceptions of their jobs "the monitored workers and
their supervisors all responded that productivity was the
critical factor in assigning ratings." - THis was the perception yet it was not really the case later on the discussion...

E illustrate the effect that CPMCS may have on workers' ratings

3. Which of the following, if true, would most clearly have supported the conclusion referred to in lines 19-21?

A Ratings of productivity correlated highly with ratings of both accuracy and attendance. (False! Productivity is just a hygiene factor and it it is inadequate it will pull the ratings down but it's increase will not have that much impact as said in the last paragraph)
B Electronic monitoring greatly increased productivity. (Not the issue in lines 19-21)
C Most supervisors based overall ratings of performance on measures of productivity alone. (This is False! There are other criteria.)
D Overall ratings of performance correlated more highly with measures of productivity than the researchers expected. (The author did not make any contrast with expectations of the extent of the method's effect to his expectations...)
E Overall ratings of performance correlated more highly with measures of accuracy than with measures of productivity this is the inference although not mentioned exactly like this... combination of - "supervisors (20) gave considerable weight to criteria such as attendance,
accuracy, and indications of customer satisfaction" & "higher productivity per se is unlikely to improve a rating."

4. According to the passage, a "hygiene factor" (lines 22-23) is an aspect of a worker's performance that

A has no effect on the rating of a worker's performance (False! If inadequate, it will have bad effect on rating)
B is so basic to performance that it is assumed to be adequate for all workers (it is not an adequate criteria as other criteria are also considered)
C is given less importance than it deserves in rating a worker's performance (what deserves to be considered is not the issue)
D if not likely to affect a worker's rating unless it is judged to be inadequate CORRECT! "that is, if it is too low, it will hurt the overall rating"
E is important primarily because of the effect it has on a worker's rating (It is not mentioned as primarily important....)

5. The primary purpose of the passage is to

A explain the need for the introduction of an innovative strategy (No such strategy was recommended as needed)
B discuss a study of the use of a particular method (a study of the use of CPMS was discussed... CORRECT!)
C recommend a course of action (No such recommendation was made)
D resolved a difference of opinion (the main purpose is to discuss the anticipated effect of a method and the undesired effect)
E suggest an alternative approach (No recommendation or suggestion was made)
_________________

Impossible is nothing to God.

GMAT Club Legend
Joined: 01 Oct 2013
Posts: 10673
Followers: 957

Kudos [?]: 213 [0], given: 0

Re: In an attempt to improve the overall performance of clerical [#permalink]

### Show Tags

13 Feb 2014, 06:33
Hello from the GMAT Club VerbalBot!

Thanks to another GMAT Club member, I have just discovered this valuable topic, yet it had no discussion for over a year. I am now bumping it up - doing my job. I think you may find it valuable (esp those replies with Kudos).

Want to see all other topics I dig out? Follow me (click follow button on profile). You will receive a summary of all topics I bump in your profile area as well as via email.
Current Student
Joined: 25 Sep 2012
Posts: 299
Location: India
Concentration: Strategy, Marketing
GMAT 1: 660 Q49 V31
GMAT 2: 680 Q48 V34
Followers: 2

Kudos [?]: 138 [0], given: 242

Re: In an attempt to improve the overall performance of clerical [#permalink]

### Show Tags

05 Jun 2014, 02:12
In the passage the author mentions that the supervisors and the workers thought that productivity is essential for ratings.
After that, he mentions that the supervisors rated workers on accuracy, attendance and indication of customer satisfaction.

My doubt is if the supervisors themselves thought productivity is essential why would they rate on basis of accuracy and other stuff???
Manager
Joined: 21 Jun 2014
Posts: 150
Location: United States
Concentration: General Management, Strategy
GMAT 1: 630 Q45 V31
GPA: 3.4
WE: Engineering (Computer Software)
Followers: 2

Kudos [?]: 75 [0], given: 59

Re: In an attempt to improve the overall performance of clerical [#permalink]

### Show Tags

23 Sep 2015, 20:17
1C,2D,3E,4D,5B
Time=4 minutes 24 seconds.
_________________

Regards,
Manish Khare
"Every thing is fine at the end. If it is not fine ,then it is not the end "

Intern
Joined: 16 Oct 2015
Posts: 18
Followers: 0

Kudos [?]: 0 [0], given: 6

Re: In an attempt to improve the overall performance of clerical [#permalink]

### Show Tags

22 Aug 2016, 12:28
suntaurian wrote:
1. C
2. A
3. A
4. D
5. B.

Whats the OA ?

I think that number 2. is "D" and number 3. is "E".

Q2 states: It can be inferred that the author of the passage discusses "unmonitored workers"(line 11) primarily in order to:

A. compare the ratings of these workers with the ratings of monitored workers >>> INCORRECT. Ratings of both workers (monitored and unmonitored) per se are not compared in the passage
B. provide an example of a case in which monitoring might be effective >>> Clearly INCORRECT! If you read a little but further from lines 11-12 you see they are discussing about assigning ratings and employees' and supervisors perceptions about employees' most important elements at their jobs.
C. provide evidence of an inappropriate use of CPMCS >>> INCORRECT! They don't say anything about inappropriate use of CPMCS. They do say that CPMCS may not be having the desired effect at the beginning of the passage, but there's no evidence of inappropriate use of CPMCS.
D. emphasize the effect that CPMCS may have on workers' perceptions of their jobs. >>> CORRECT! In this part there is a contrast ("In contrast to unmonitored workers...") between unmonitored workers and and monitored workers and supervisors' perceptions about the factors or important elements in their jobs: a) Unmonitored workers --> Customer Service (most important element in their jobs); b) Monitored Workers ---> Productivity > Critical factor in assigning ratings.
E. illustrate the effect that CPMCS may have on workers' ratings >>> INCORRECT! In this part of the passage they are talking about supervisors and supervised workers perceptions of the critical factors in their jobs: a) Unmonitored workers --> Customer Service; b) Monitored Workers ---> Productivity > Critical factor in assigning ratings. But here there is no comparison about the ratings themselves in each case.

So D would be the answer for this question for me.

Q3 asks: Which of the following, if true, would most clearly have supported the conclusion referred to in lines 22-25?

A Ratings of productivity correlated highly with ratings of both accuracy and attendance. >>> Incorrect! Productivity is just a hygiene factor... if it is inadequate it will bring down the overall rating but if it is adequate its increase will not have that much impact...
B Electronic monitoring greatly increased productivity>>> Incorrect. Clearly Out of Scope
C Most supervisors based overall ratings of performance on measures of productivity alone. >>> INCORRECT. There are other elements they consider. According to the passage: "Supervisors gave considerable weight to criteria such as attendance, accuracy, and indications of customer satisfaction."
D Overall ratings of performance correlated more highly with measures of productivity than the researchers expected. >>> INCORRECT. There is no mention to researchers expectations vs reality.
E Overall ratings of performance correlated more highly with measures of accuracy than with measures of productivity >>> CORRECT. The passage clearly states that: "Supervisors gave considerable weight to criteria such as attendance, accuracy, and indications of customer satisfaction". Then, by the end of the passage it is stated the following: "It is possible that productivity may be a hygiene factor; that is, if it is too low, it will hurt the overall rating... beyond the point at which productivity becomes 'good enough' higher productivity per se is unlikely to improve a rating". This last part is particularly against correlation.

So the answer to this question would be E for me.

I hope this is clear.

Thank you!

Best,

EISP
BSchool Forum Moderator
Joined: 18 Jul 2015
Posts: 1277
Location: India
GMAT 1: 670 Q50 V32
GMAT 2: 700 Q50 V34
GPA: 3.65
WE: Brand Management (Health Care)
Followers: 32

Kudos [?]: 287 [0], given: 42

Re: In an attempt to improve the overall performance of clerical [#permalink]

### Show Tags

28 Aug 2016, 00:55
edusacco wrote:
suntaurian wrote:
1. C
2. A
3. A
4. D
5. B.

Whats the OA ?

I think that number 2. is "D" and number 3. is "E".

Q2 states: It can be inferred that the author of the passage discusses "unmonitored workers"(line 11) primarily in order to:

A. compare the ratings of these workers with the ratings of monitored workers >>> INCORRECT. Ratings of both workers (monitored and unmonitored) per se are not compared in the passage
B. provide an example of a case in which monitoring might be effective >>> Clearly INCORRECT! If you read a little but further from lines 11-12 you see they are discussing about assigning ratings and employees' and supervisors perceptions about employees' most important elements at their jobs.
C. provide evidence of an inappropriate use of CPMCS >>> INCORRECT! They don't say anything about inappropriate use of CPMCS. They do say that CPMCS may not be having the desired effect at the beginning of the passage, but there's no evidence of inappropriate use of CPMCS.
D. emphasize the effect that CPMCS may have on workers' perceptions of their jobs. >>> CORRECT! In this part there is a contrast ("In contrast to unmonitored workers...") between unmonitored workers and and monitored workers and supervisors' perceptions about the factors or important elements in their jobs: a) Unmonitored workers --> Customer Service (most important element in their jobs); b) Monitored Workers ---> Productivity > Critical factor in assigning ratings.
E. illustrate the effect that CPMCS may have on workers' ratings >>> INCORRECT! In this part of the passage they are talking about supervisors and supervised workers perceptions of the critical factors in their jobs: a) Unmonitored workers --> Customer Service; b) Monitored Workers ---> Productivity > Critical factor in assigning ratings. But here there is no comparison about the ratings themselves in each case.

So D would be the answer for this question for me.

Q3 asks: Which of the following, if true, would most clearly have supported the conclusion referred to in lines 22-25?

A Ratings of productivity correlated highly with ratings of both accuracy and attendance. >>> Incorrect! Productivity is just a hygiene factor... if it is inadequate it will bring down the overall rating but if it is adequate its increase will not have that much impact...
B Electronic monitoring greatly increased productivity>>> Incorrect. Clearly Out of Scope
C Most supervisors based overall ratings of performance on measures of productivity alone. >>> INCORRECT. There are other elements they consider. According to the passage: "Supervisors gave considerable weight to criteria such as attendance, accuracy, and indications of customer satisfaction."
D Overall ratings of performance correlated more highly with measures of productivity than the researchers expected. >>> INCORRECT. There is no mention to researchers expectations vs reality.
E Overall ratings of performance correlated more highly with measures of accuracy than with measures of productivity >>> CORRECT. The passage clearly states that: "Supervisors gave considerable weight to criteria such as attendance, accuracy, and indications of customer satisfaction". Then, by the end of the passage it is stated the following: "It is possible that productivity may be a hygiene factor; that is, if it is too low, it will hurt the overall rating... beyond the point at which productivity becomes 'good enough' higher productivity per se is unlikely to improve a rating". This last part is particularly against correlation.

So the answer to this question would be E for me.

I hope this is clear.

Thank you!

Best,

EISP

Yes, I also got D and E for 2nd and 3rd questions respectively.
_________________

Thanks.

Wanna say Thank you? Just hit Kudos.

Manager
Status: Active
Affiliations: NA
Joined: 24 Oct 2012
Posts: 181
GMAT 1: 650 Q49 V30
GMAT 2: 600 Q48 V25
GMAT 3: 590 Q50 V21
GPA: 3.5
Followers: 2

Kudos [?]: 22 [0], given: 45

Re: In an attempt to improve the overall performance of clerical [#permalink]

### Show Tags

07 Sep 2016, 06:14
In 2nd D & E are very close . Didn't get why D is preffered over E . As per the passage :

However, at least one study has shown that such monitoring may not be
having the desired effect. In the study, researchers asked monitored clerical workers and their supervisors how assessments of productivity ..........

Since , it is not desired effect and it happened , please explain .
_________________

#If you like my post , please encourage me by giving Kudos

Verbal Forum Moderator
Joined: 05 Nov 2012
Posts: 544
Concentration: Technology, Other
GMAT 1: 0 Q47 V29
Followers: 35

Kudos [?]: 424 [0], given: 606

Re: In an attempt to improve the overall performance of clerical [#permalink]

### Show Tags

08 Sep 2016, 22:36
Top Contributor
Highlighted the conclusion in para. Goofed up in Q2; rest all are correct. 7 mins.
_________________

--------------------------------------------------------
Regards

Re: In an attempt to improve the overall performance of clerical   [#permalink] 08 Sep 2016, 22:36
Similar topics Replies Last post
Similar
Topics:
2 Customer loyalty programs are attempts 11 13 Jun 2015, 08:37
3 Books for improving RC 2 25 Jul 2011, 13:08
tip - Improve you RC 0 30 Nov 2010, 19:04
1 In an attempt to improve the overall performance of clerical 4 26 Aug 2010, 14:15
Inconsistent performance in RC 3 01 Jul 2009, 23:48
Display posts from previous: Sort by