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Only reducing the number of customers at the Fairhaven branch of the

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Only reducing the number of customers at the Fairhaven branch of the  [#permalink]

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New post 11 Jul 2016, 08:43
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Only reducing the number of customers at the Fairhaven branch of the Tax Center by 15 percent will allow the center to reduce the significant waiting time that many of their clients experience. The Tax Center in Brookerton, 30 miles away, would—if expanded—provide an attractive alternative for 30 percent of the customers currently using the Fairhaven Tax Center. Nevertheless, the Tax Center CEO has rejected the proposal to expand the Brookerton branch, claiming that it will not end the long wait times at the Fairhaven branch.

Which of the following, if true, most helps to justify the CEO's position?


A. Sending more customers to Brookerton would increase traffic along the roads to that city, making the driving time longer.

B. The Olivera branch, close to the Fairhaven branch, would be a closer option than Brookerton for 35 percent of customers who now use the Fairhaven branch.

C. Brookerton is a small town in which numerous other local businesses would benefit from increased business at the Brookerton Tax Center.

D. Customers who have stood in line for more than five minutes are likely to spend significantly less money on services than those who do not have to wait.

E. Sixty-five percent of Fairhaven customers cite the dedicated staff as the primary reason for returning to that Tax Center.

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Re: Only reducing the number of customers at the Fairhaven branch of the  [#permalink]

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New post 11 Jul 2016, 10:12
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Sending more customers to Brookerton would increase traffic along the roads to that city, making the driving time longer. - Incorrect. Out of context

The Olivera branch, close to the Fairhaven branch, would be a closer option than Brookerton for 35 percent of customers who now use the Fairhaven branch. - Incorrect. Opposite

Brookerton is a small town in which numerous other local businesses would benefit from increased business at the Brookerton Tax Center. - Incorrect. Irrelevant

Customers who have stood in line for more than five minutes are likely to spend significantly less money on services than those who do not have to wait. - Incorrect. Irrelevant

Sixty-five percent of Fairhaven customers cite the dedicated staff as the primary reason for returning to that Tax Center. - Correct. Supports the CEO's position.

Answer: E
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New post 11 Jul 2016, 15:07
B is really a nice trap answer because it leads you to think that it is the right answer. However, the CEO's position is that long wait times would not end at the Fairhaven branch. B reverses the logic and if there is another branch, then the CEO's position is weakened as the wait times should drop.

A C and D can be easily ruled out as it does not have anything to do with the CEO's position and thus irrelevant.

Thus the answer is E. E shows a clear majority not leaving the branch because of the staff and definitely strengthens the CEO's position for not accepting the plan.
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Re: Only reducing the number of customers at the Fairhaven branch of the  [#permalink]

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New post 12 Jul 2016, 03:40
p1:Only reducing the number of customers at the Fairhaven branch of the Tax Center by 15 percent will allow the center to reduce the significant waiting time that many of their clients experience

p2:The Tax Center in Brookerton, 30 miles away, would—if expanded—provide an attractive alternative for 30 percent of the customers currently using the Fairhaven Tax Center.

C:Tax Center CEO has rejected the proposal to expand the Brookerton branch, claiming that it will not end the long wait times at the Fairhaven branch.


a. Sending more customers to Brookerton would increase traffic along the roads to that city, making the driving time longer.
The CEO is more concerned about the proposal, this on the other hand talks about increase in traffic ---out of scope !

b. The Olivera branch, close to the Fairhaven branch, would be a closer option than Brookerton for 35 percent of customers who now use the Fairhaven branch.
dose not strengthens the CEO's claim.--out !

c. Brookerton is a small town in which numerous other local businesses would benefit from increased business at the Brookerton Tax Center.
again irrelevant ---out of scope!!

d. Customers who have stood in line for more than five minutes are likely to spend significantly less money on services than those who do not have to wait.
talks about less money on services than those who do not have to wait ---out of scope !

e. Sixty-five percent of Fairhaven customers cite the dedicated staff as the primary reason for returning to that Tax Center.
this explains that most(65%) people return to the center because of the dedicated staff ,and providing an alternative will not change that fact . The people therefore are likely to continue with the same center.

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New post 11 Jan 2018, 14:28
there is a similar question from OG, and that question has the clear answer.
In this question, A is a good distractor. Although A does sound good, A does not have information to know whether the longer driving time is bad, or how the driving time connects with the waiting time.
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Re: Only reducing the number of customers at the Fairhaven branch of the  [#permalink]

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New post 16 May 2018, 12:43
In the argument, we are given that reducing the number of customers at the Fairhaven branch
by a certain percentage will allow the waiting time to be reduced significantly. A plan to expand
an attractive alternate at Brookerton seems like a good bet to end the long waiting times.
But, the CEO feels that this move will not end the long waiting times.

Option E(Sixty-five percent of Fairhaven customers cite the dedicated staff as the primary reason
for returning to that Tax Center)
provides us an alternative explanation for why the customers
come back to the Fairhaven branch and why improving the facilities at Brookerton will not help.
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Re: Only reducing the number of customers at the Fairhaven branch of the  [#permalink]

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New post 10 Jun 2018, 05:23
Only reducing the number of customers at the Fairhaven branch of the Tax Center by 15 percent will allow the center to reduce the significant waiting time that many of their clients experience. The Tax Center in Brookerton, 30 miles away, would—if expanded—provide an attractive alternative for 30 percent of the customers currently using the Fairhaven Tax Center. Nevertheless, the Tax Center CEO has rejected the proposal to expand the Brookerton branch, claiming that it will not end the long wait times at the Fairhaven branch.

Which of the following, if true, most helps to justify the CEO's position?

We have to Justify : Shifting Customers to Other Branch i.e Brookerton, 30 miles away will not reduce Wait time in Fairhaven branch

Pre thinking: There is Some thing unique at F Branch which will not be available to B Branch and hence cust will not shift or oppose to shift or still come to F branch even after shifting


A. Sending more customers to Brookerton would increase traffic along the roads to that city, making the driving time longer. Not Concerned
B. The Olivera branch, close to the Fairhaven branch, would be a closer option than Brookerton for 35 percent of customers who now use the Fairhaven branch. Not Helpful and no info regarding Olivera Branch given in Argument
C. Brookerton is a small town in which numerous other local businesses would benefit from increased business at the Brookerton Tax Center. Not Concerned
D. Customers who have stood in line for more than five minutes are likely to spend significantly less money on services than those who do not have to wait. Not Concerned
E. Sixty-five percent of Fairhaven customers cite the dedicated staff as the primary reason for returning to that Tax Center. That is what we want and matches our pre thinking. Correct Answer
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Re: Only reducing the number of customers at the Fairhaven branch of the  [#permalink]

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New post 10 Jun 2018, 06:46
Hi Folks,
I do not like E because it says about 65% of customers. The argument says that reductions should be 15% to reach the goal.
So even if 65% continues to visit Fairhaven branch of the Tax Center, there is 45% who could go to Tax Center in Brookerton.
If E said 86%, then it would strengthen the conclusion.

Can you please explain what I am missing?
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Re: Only reducing the number of customers at the Fairhaven branch of the  [#permalink]

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New post 19 Oct 2018, 23:33
Official Explanation (Magoosh)

Answer = (E). With all other factors equal, it would make sense that 30 percent of customers could transfer from Fairhaven to Brookerton, the situation put to the CEO. The CEO does not think that this will work, so we need to find a reason why customers wouldn’t want to leave Fairhaven for Brookerton. (E) makes sense; customers who are happy with the service provided by their advisors at the Fairhaven branch might not want to move their accounts to a new branch. The average time that they have spent with their advisors suggests that this may be the case.

(A)
It’s not the CEO’s business if traffic increases (A), nor do we know if the driving time would become long enough to outweigh the benefits of a shorter wait time in line. There isn’t enough information in this statement for it to be a good justification for the CEO’s position.

B)Even if the Olivera branch is a closer choice for some Fairhaven customers (B), this isn’t sufficient justification for the CEO’s belief that there will still be long wait times at Fairhaven. If anything, a nearby branch would suggest that the Fairhaven wait times would decrease if customers were diverted, not remain the same.

C)While it’s nice that other businesses in Brookerton would benefit (C), this isn’t a compelling justification for the CEO’s belief that wait times would remain long in Fairhaven. Surely nobody would hate Brookerton businesses so much that they deliberately would avoid the Brookerton Tax Center branch.

D)The fact that customers who spend a long time in line are less likely to spend more money (D) is a compelling reason for the CEO to try to cut wait times at Fairhaven. He doesn’t think this will happen by diverting customers to Brookerton, though, and this doesn’t provide sufficient justification for why that might be the case.



FAQ: How can answer choice (E) be the right answer? If 65% of the customers aren’t willing to switch to a new branch, then 35% are willing to do so. That’s more than the 15% we need – so this doesn’t seem to justify the CEO’s position.

The paragraph tells us that the goal is to reduce the number of customers in the Fairhaven branch by 15%. One potential way to do this is to expand the tax center Brookertown. We know that this would be a convenient alternative for 30% of the Fairhaven customers. In other words, if the Brookertown center is expanded, 30% of the Fairhaven customers might go to Brookertown instead. That's great news, because 30% is much more than the 15% reduction that we're looking for! Answer E says:

Sixty-five percent of Fairhaven customers cite the dedicated staff as the primary reason for returning to that Tax Center.

So more than half of the Fairhaven customers really like the staff at Fairhaven. These customers would most likely NOT decide to move to Brookertown, where the staff is different. So more than half of the Fairhaven customers would probably not want to move to Brookertown.

Now, the passage suggests that only 30% of the Fairhaven customers would consider moving to Brookertown based on the location. This 30% is a subgroup of the entire group of Fairhaven customers.

According to choice E, more than half (i.e. 65%) of the entire group of customers like the staff at Fairhaven. It's very likely that this is also true of the 30% of customers who would consider moving to Brookertown based on the location. That is, of this "30% subgroup," it's likely that 65% like the staff at Fairhaven, and would therefore not want to move. If this is the case, less than half of the 30% of customers for which Brookertown is close enough would choose to go there. Less than half of 30% means less than 15%. So it's unlikely that the Fairhaven tax center would get the 15% reduction in customers that it's looking for! Therefore, this justifies the CEO's position.

Since the other statements are all less helpful than this one (or completely irrelevant) in supporting the position, answer (E) works best here. It's often easy to think of "what if..." scenarios in these questions in which we can discount answers, but just keep in mind that we're looking for the answer that most helps justify the argument, not the perfect support for it that discounts anything else.
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Re: Only reducing the number of customers at the Fairhaven branch of the  [#permalink]

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New post 17 Sep 2019, 13:07
Hi everyone,

Context: solution to a problem
Only reducing the number of customers at the Fairhaven branch of the Tax Center by 15 percent will allow the center to reduce the significant waiting time that many of their clients experience.

Plan
The Tax Center in Brookerton, 30 miles away, would—if expanded—provide an attractive alternative for 30 percent of the customers currently using the Fairhaven Tax Center.

Conclusion in contrast with the plan
Nevertheless, the Tax Center CEO has rejected the proposal to expand the Brookerton branch, claiming that it will not end the long wait times at the Fairhaven branch.

Which of the following, if true, most helps to justify the CEO's position?

An assumption made by the CEO is that there is a factor which will not drive away customer from the FB or which likely replace the customers gone to the other branch.

Any new information stating such factor will be a strengthener


A. Sending more customers to Brookerton would increase traffic along the roads to that city, making the driving time longer.
Irrelevant

B. The Olivera branch, close to the Fairhaven branch, would be a closer option than Brookerton for 35 percent of customers who now use the Fairhaven branch.
Irrelevant

C. Brookerton is a small town in which numerous other local businesses would benefit from increased business at the Brookerton Tax Center.
Irrelevant

D. Customers who have stood in line for more than five minutes are likely to spend significantly less money on services than those who do not have to wait.
Irrelevant

E. Sixty-five percent of Fairhaven customers cite the dedicated staff as the primary reason for returning to that Tax Center.
This indeed strengthen the argument by suggesting a reason why customer won't leave the FB. Hence correct
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Re: Only reducing the number of customers at the Fairhaven branch of the   [#permalink] 17 Sep 2019, 13:07
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