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Only reducing the number of customers at the Fairhaven branch of the

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Only reducing the number of customers at the Fairhaven branch of the  [#permalink]

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New post 11 Jul 2016, 08:43
3
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A
B
C
D
E

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  45% (medium)

Question Stats:

67% (01:58) correct 33% (02:11) wrong based on 430 sessions

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Only reducing the number of customers at the Fairhaven branch of the Tax Center by 15 percent will allow the center to reduce the significant waiting time that many of their clients experience. The Tax Center in Brookerton, 30 miles away, would—if expanded—provide an attractive alternative for 30 percent of the customers currently using the Fairhaven Tax Center. Nevertheless, the Tax Center CEO has rejected the proposal to expand the Brookerton branch, claiming that it will not end the long wait times at the Fairhaven branch.

Which of the following, if true, most helps to justify the CEO's position?


A. Sending more customers to Brookerton would increase traffic along the roads to that city, making the driving time longer.

B. The Olivera branch, close to the Fairhaven branch, would be a closer option than Brookerton for 35 percent of customers who now use the Fairhaven branch.

C. Brookerton is a small town in which numerous other local businesses would benefit from increased business at the Brookerton Tax Center.

D. Customers who have stood in line for more than five minutes are likely to spend significantly less money on services than those who do not have to wait.

E. Sixty-five percent of Fairhaven customers cite the dedicated staff as the primary reason for returning to that Tax Center.

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Re: Only reducing the number of customers at the Fairhaven branch of the  [#permalink]

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New post 11 Jul 2016, 10:12
Sending more customers to Brookerton would increase traffic along the roads to that city, making the driving time longer. - Incorrect. Out of context

The Olivera branch, close to the Fairhaven branch, would be a closer option than Brookerton for 35 percent of customers who now use the Fairhaven branch. - Incorrect. Opposite

Brookerton is a small town in which numerous other local businesses would benefit from increased business at the Brookerton Tax Center. - Incorrect. Irrelevant

Customers who have stood in line for more than five minutes are likely to spend significantly less money on services than those who do not have to wait. - Incorrect. Irrelevant

Sixty-five percent of Fairhaven customers cite the dedicated staff as the primary reason for returning to that Tax Center. - Correct. Supports the CEO's position.

Answer: E
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Re: Only reducing the number of customers at the Fairhaven branch of the  [#permalink]

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New post 11 Jul 2016, 15:07
B is really a nice trap answer because it leads you to think that it is the right answer. However, the CEO's position is that long wait times would not end at the Fairhaven branch. B reverses the logic and if there is another branch, then the CEO's position is weakened as the wait times should drop.

A C and D can be easily ruled out as it does not have anything to do with the CEO's position and thus irrelevant.

Thus the answer is E. E shows a clear majority not leaving the branch because of the staff and definitely strengthens the CEO's position for not accepting the plan.
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Re: Only reducing the number of customers at the Fairhaven branch of the  [#permalink]

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New post 12 Jul 2016, 03:40
p1:Only reducing the number of customers at the Fairhaven branch of the Tax Center by 15 percent will allow the center to reduce the significant waiting time that many of their clients experience

p2:The Tax Center in Brookerton, 30 miles away, would—if expanded—provide an attractive alternative for 30 percent of the customers currently using the Fairhaven Tax Center.

C:Tax Center CEO has rejected the proposal to expand the Brookerton branch, claiming that it will not end the long wait times at the Fairhaven branch.


a. Sending more customers to Brookerton would increase traffic along the roads to that city, making the driving time longer.
The CEO is more concerned about the proposal, this on the other hand talks about increase in traffic ---out of scope !

b. The Olivera branch, close to the Fairhaven branch, would be a closer option than Brookerton for 35 percent of customers who now use the Fairhaven branch.
dose not strengthens the CEO's claim.--out !

c. Brookerton is a small town in which numerous other local businesses would benefit from increased business at the Brookerton Tax Center.
again irrelevant ---out of scope!!

d. Customers who have stood in line for more than five minutes are likely to spend significantly less money on services than those who do not have to wait.
talks about less money on services than those who do not have to wait ---out of scope !

e. Sixty-five percent of Fairhaven customers cite the dedicated staff as the primary reason for returning to that Tax Center.
this explains that most(65%) people return to the center because of the dedicated staff ,and providing an alternative will not change that fact . The people therefore are likely to continue with the same center.

E
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Re: Only reducing the number of customers at the Fairhaven branch of the  [#permalink]

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New post 11 Jan 2018, 14:28
there is a similar question from OG, and that question has the clear answer.
In this question, A is a good distractor. Although A does sound good, A does not have information to know whether the longer driving time is bad, or how the driving time connects with the waiting time.
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Re: Only reducing the number of customers at the Fairhaven branch of the  [#permalink]

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New post 16 May 2018, 12:43
In the argument, we are given that reducing the number of customers at the Fairhaven branch
by a certain percentage will allow the waiting time to be reduced significantly. A plan to expand
an attractive alternate at Brookerton seems like a good bet to end the long waiting times.
But, the CEO feels that this move will not end the long waiting times.

Option E(Sixty-five percent of Fairhaven customers cite the dedicated staff as the primary reason
for returning to that Tax Center)
provides us an alternative explanation for why the customers
come back to the Fairhaven branch and why improving the facilities at Brookerton will not help.
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Re: Only reducing the number of customers at the Fairhaven branch of the  [#permalink]

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New post 10 Jun 2018, 05:23
Only reducing the number of customers at the Fairhaven branch of the Tax Center by 15 percent will allow the center to reduce the significant waiting time that many of their clients experience. The Tax Center in Brookerton, 30 miles away, would—if expanded—provide an attractive alternative for 30 percent of the customers currently using the Fairhaven Tax Center. Nevertheless, the Tax Center CEO has rejected the proposal to expand the Brookerton branch, claiming that it will not end the long wait times at the Fairhaven branch.

Which of the following, if true, most helps to justify the CEO's position?

We have to Justify : Shifting Customers to Other Branch i.e Brookerton, 30 miles away will not reduce Wait time in Fairhaven branch

Pre thinking: There is Some thing unique at F Branch which will not be available to B Branch and hence cust will not shift or oppose to shift or still come to F branch even after shifting


A. Sending more customers to Brookerton would increase traffic along the roads to that city, making the driving time longer. Not Concerned
B. The Olivera branch, close to the Fairhaven branch, would be a closer option than Brookerton for 35 percent of customers who now use the Fairhaven branch. Not Helpful and no info regarding Olivera Branch given in Argument
C. Brookerton is a small town in which numerous other local businesses would benefit from increased business at the Brookerton Tax Center. Not Concerned
D. Customers who have stood in line for more than five minutes are likely to spend significantly less money on services than those who do not have to wait. Not Concerned
E. Sixty-five percent of Fairhaven customers cite the dedicated staff as the primary reason for returning to that Tax Center. That is what we want and matches our pre thinking. Correct Answer
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Re: Only reducing the number of customers at the Fairhaven branch of the  [#permalink]

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New post 10 Jun 2018, 06:46
Hi Folks,
I do not like E because it says about 65% of customers. The argument says that reductions should be 15% to reach the goal.
So even if 65% continues to visit Fairhaven branch of the Tax Center, there is 45% who could go to Tax Center in Brookerton.
If E said 86%, then it would strengthen the conclusion.

Can you please explain what I am missing?
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Re: Only reducing the number of customers at the Fairhaven branch of the &nbs [#permalink] 10 Jun 2018, 06:46
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