htkv - I am sorry that you faced an issue accessing the Live Sessions. I see that the issue is now resolved. Just to set context to this post, I am adding a timeline to this query resolution. All times here are in Pacific Time Zone:
1) Saturday - Feb 24, 4:02 PM - You sent a query stating that you are unable to access recordings.
2) Sunday - Feb 25, 2:31 AM - You received a first response. Response time - 10.5 hours.
3) Sunday - Feb 25, 4:05 AM - You responded that the resolution did not work and provided additional details.
4) Sunday - Feb 25, 8:08 AM - Your case was escalated to our technology team (L3 support). You received notification of the same.
5) Sunday - Feb 25, 9:58 PM - Our technology team fixed the issue.
6) Sunday - Feb 25, 10:15 PM - You were notified that the issue is fixed. (within 17 minutes)
Considering that a first response was given on the weekend in 10.5 hours and L3 support fixed the issue in 18 hours, would you say that the title of this post "Terrible
eGMAT support service" appropriate. What is the support SLA for your company - L1, L2, and L3 support? You made this post on Feb 25, 7 am Pacific, despite having already received a first response? I understand that you are free to express your opinion but I believe that the title of your thread is a bit too harsh.
Regards,
Rajat Sadana
I am having the exact same problem again with the live recording. I cant watch the live recordings, when I click on them, it came up as blank page.