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Master List of Issues with Online GMAT Prep Software

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bb
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Master List of Issues with Online GMAT Prep Software [#permalink] New post  Updated on: 06 Sep 2018, 02:14
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This is a collection of all the problems, issues, errors, reports, etc with the GMAT Prep Online software. :roll:


Trying to keep track of all of them in one place. Feel free to add. Thx.


https://gmatclub.com/forum/issues-with- ... 64989.html
https://gmatclub.com/forum/gmat-prep-on ... 68100.html
https://gmatclub.com/forum/gmat-prep-so ... 70800.html
https://gmatclub.com/forum/new-gmat-off ... 65002.html
https://gmatclub.com/forum/new-gmatprep ... 69771.html
https://gmatclub.com/forum/gmat-softwar ... 71199.html
Outage of GMAT Prep platform reported on Jul 31 and Aug 1, 2018
IR cannot be accessed showing error es002, reported on Aug 1, 2018
GMAT Prep platform is unavailable reported on Aug 4th
Unable to load questions Reported Aug 24
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Originally posted by bb on 28 Jul 2018, 16:32.
Last edited by bb on 06 Sep 2018, 02:14, edited 3 times in total.
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bb
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Re: Master List of Issues with Online GMAT Prep Software [#permalink] New post  01 Aug 2018, 21:04
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The list of of issues with GMAT Prep online platform has been updated. Thank you.


~Working as a free bug tracker for GMAC
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dabaobao
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Re: Master List of Issues with Online GMAT Prep Software [#permalink] New post  26 Aug 2018, 11:09
Just adding this here as well for tracking (Not sure if it's already included in the list on top):
https://gmatclub.com/forum/extremely-fr ... 74297.html
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prihriv
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Re: Master List of Issues with Online GMAT Prep Software [#permalink] New post  18 Sep 2018, 13:04
seems something is getting changed ...
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AjiteshArun
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Re: Master List of Issues with Online GMAT Prep Software [#permalink] New post  18 Sep 2018, 20:05
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prihriv wrote:
seems something is getting changed ...
The amount of downtime they've had to schedule is... a lot. I hope they're almost there.
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div458
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Re: Master List of Issues with Online GMAT Prep Software [#permalink] New post  08 Oct 2018, 09:58
I am facing an issue while giving gmat mock tests. While moving from one question to next question, it shows "Please wait.. Your question is being evaluated". Usually it freezes for atleast 2 to 3 seconds on every verbal question. But on some questions it froze up to 1-2 minutes. Moreover the timer doesn't stop in the background when it freezes. This way i'm losing time on each question which is impacting my overall time for Verbal section.

Does anyone know a solution for this issue. I have an exam scheduled in few days and I want to practice from official exams.
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Penguino
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Re: Master List of Issues with Online GMAT Prep Software [#permalink] New post  14 Dec 2018, 05:19
I'm not able to download the software. Whenever I click "Download Now" it takes me to the "GMAT Official Starter Kit + Practice Exams 1 & 2 (Free)" page instead of downloading the actual software. Is GMAT making a forced pushed for Online? What happens to the QP and EP already purchased?
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Re: Master List of Issues with Online GMAT Prep Software [#permalink] New post  15 Dec 2018, 04:03
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Penguino wrote:
I'm not able to download the software. Whenever I click "Download Now" it takes me to the "GMAT Official Starter Kit + Practice Exams 1 & 2 (Free)" page instead of downloading the actual software. Is GMAT making a forced pushed for Online? What happens to the QP and EP already purchased?
Take a look at this post and this post. I think some of your questions have been answered there.
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poojak2099
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Re: Master List of Issues with Online GMAT Prep Software [#permalink] New post  01 Nov 2020, 01:29
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Getting the error "Signature verification process failed" when I click on "review your responses" of an attempted GMAT PREP Test.
Have mailed the support desk but no response yet.
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talllife
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Re: Master List of Issues with Online GMAT Prep Software [#permalink] New post  01 Nov 2020, 17:16
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I am also met with the Signature verification process failed error. It is very frustrating! I have tried multiple computers and multiple browsers and the error persists.
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GowriPrakash
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Re: Master List of Issues with Online GMAT Prep Software [#permalink] New post  01 Nov 2020, 20:43
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I am getting the same "Signature verification process failed" error. Please help.
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lifeisaride55
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Re: Master List of Issues with Online GMAT Prep Software [#permalink] New post  01 Nov 2020, 23:18
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glad to hear i am not the only one to get "Signature verification process failed" error....
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04yuc1
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Re: Master List of Issues with Online GMAT Prep Software [#permalink] New post  05 Nov 2020, 00:17
I contacted GMAT who said they deployed a fix to "Signature verification process failed" yesterday however today I am still receiving the error, is anyone elses experiencing the same?
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GowriPrakash
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Master List of Issues with Online GMAT Prep Software [#permalink] New post  06 Nov 2020, 11:06
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Hi 04yuc1,
The problem was sorted on 4th November. If you are still facing issues, try this https://gmac.zendesk.com/hc/en-us/articles/360056669514-GMAT-Official-Practice-Signature-verification-process-failed
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Kwanbube
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Re: Master List of Issues with Online GMAT Prep Software [#permalink] New post  05 Sep 2021, 20:50
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I have a GMAT online test right now, but I cannot access to mba . com. Also I contact support team via mail, but not get any response. What should I do?
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Re: Master List of Issues with Online GMAT Prep Software [#permalink]
05 Sep 2021, 20:50
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