Izzy1604 wrote:
Guys, I got two emails today morning. One stated that my GMAT exam has been canceled (the email states that it contains information about the appointment 'I' canceled, when I didn't). Second was an invoice reversing the transaction
I am surprised - I didn't cancel the exam appointment. Since it was a Saturday, I found out contact details of customer support and have emailed them, because I really do want to give the test in Feb'20. I'll call them on Monday during their working hours
I am looking for some guidance on how to proceed, and wondering whether there are any others in the same predicament.
The same thing happened to me just now and I am trying to understand why it happened. This would have been my first attempt. Just 2 days before they have cancelled the exam
.
What they sent:-
Mail 1:- "This e-mail contains important information about a cancelled exam appointment. Your appointment was either cancelled due to COVID-19 restrictions or because you chose to cancel your exam appointment.
If your exam was cancelled due to COVID-19 restrictions such as density reduction requirements or a test center closure, your full exam fee will be refunded.
If you chose to cancel your exam appointment, cancellation fees may apply, and you may receive a partial refund.
If you paid for your appointment using a credit card, your refund will be processed within 3-5 days of receiving your appointment cancellation email. If you paid using a voucher, the value of the voucher will be restored."
Mail 2:-"As requested your order has been cancelled. No amount is currently due. This is an invoice showing the reversal of the charges and should be kept for your records."
Regards,
zen_oh_sama