GMAT TEST CENTRE SOFTWARE ERROR - What should I do and next steps?

I am so sorry this happened with you.

Can you book GMAT Online?


My GMAT Online was cancelled 3 times. The PearsonVue software guy apologised profusely the first time and rescheduled the exam.

The second time - There was no Begin Exam Link.


I had to wait for 15 days to get a decent solution.

They were sorry all the time but hardly took any measures to make things better.

My 3 rd Exam was revoked because of a different technical issue.

They will reply in 3-5 Business days. That is effectively a week.


They have a horrible system or it’s just me. I don’t know.

Apologies for any grammatical errors.

Posted from my mobile device

These are basic issues - I mean, I can understand for GMAT online because they had to set it up during COVID times etc. But even the in-person is giving so many problems. Can't believe Pearson is charging 250$ for such a pathetic show.

Not to mention the massive mental toll this takes

Hi yashjain800,

From what you describe, I assume that you did not physically begin your Exam (meaning that you did not start or complete any of the sections). Assuming that that is the case, this issue shouldn't take quite as long to deal with from an administrative standpoint, although it will likely be at least a few days (if not longer) before you are given the chance to schedule a new Test Date at a Test Center. While it might be tedious, you should plan to call the Customer Service line repeatedly over the next several days to make sure that your issue is being dealt with.

As an alternative, you might consider scheduling an At-home appointment - since doing so would have nothing to do with this situation. The one 'catch' there is that the 'format' of the At-home Test is fixed (Quant, then Verbal - with no break in-between, then an optional 5-minute break, then IR). Having to take Quant and Verbal in one sitting is challenging for many GMATers (especially if you've been taking your CATs/mocks with an 8-minute break between sections). If you want to take the At-home GMAT, then you might need to factor in some additional study time so that you can get used to that format.

GMAT assassins aren't born, they're made,
Rich

yashjain800 - Aptitude doesn't diminish in a few days. GMAT is not a knowledge based test, hence you will forget what you have 'learned'. So please, relax!

Yes, we are all facing difficult, unprecedented times. We do need to cut some slack to everyone and all systems which were working pretty well till 6 months back.
View it from that perspective and know that it is not a big problem. The test will be rescheduled. Follow up to ensure that you can take it as soon as possible. Meanwhile, set a couple of hrs apart every day to review the GMAT topics and practice some questions - nothing more than that is needed. Also, set a couple of hrs aside to work on your app.

Most of all, keep patience and a positive outlook.

BIG thanks for your prompt responses EMPOWERgmatRichC and VeritasKarishma! I'll try to resolve this with Pearson and will keep focus on both my apps and GMAT prep

Thanks again

Hi yashjain800,

I see you plan to reach out to the folks at Pearson. I think that is the best thing you can do for the moment. Let us know what they tell you.