Hi guys,
I currently feel terribly nervous about my revoked exam which was canceled 2 hours ago. Since I have limited time until the end of this month to complete my master's application, I need your immediate recommendations about my situation. Please help
Today, 8th May 2021, I was kicked out of the exam because I went to open my window between the quant and verbal sessions (30-sec break), because the room was so hot. It was a natural instinct and I was not aware of what I did. It took only 5 secs to open up the window to get some fresh air in the room. I did not leave the camera frame and what I did was fully recorded. The proctor never spoke orally to warn me both before the exam and during the time of action, just texted me on the chatbox regarding my violation of policy, and then she revoked the exam.
Now, I contacted the online support and the agent opened a case regarding my situation. I gave all the details and demanded a new test before the application period. He also added that the case will be reviewed by a program coordinator, and they will contact me as soon as possible via email. However, the time period might extend due to COVID19 situation.
I don't know what to do now. Is there a chance to reschedule an online exam without pay in 15 days? What should I do further to get a faster response?
It was a horrible experience for me, and I am distraught with myself.