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Seeking a competitive advantage, some professional service f

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Re: Seeking a competitive advantage, some professional service f  [#permalink]

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New post 25 Sep 2018, 18:35
P1- unconditional guarantees of satisfaction; use; harm if failed.
P2- how more harm can come by this.
Main point- unconditional guarantees of satisfaction is more harmful then good.

1. The primary function of the passage as a whole is to

(A) account for the popularity of a practice - no
(B) evaluate the utility of a practice - this is closest of all. all other choices are just positive tone.
(C) demonstrate how to institute a practice - no
(D) weigh the ethics of using a strategy - no
(E) explain the reasons for pursuing a strategy - no
------------------------------
2. All of the following are mentioned in the passage as circumstances in which professional service firms can benefit from offering an unconditional guarantee EXCEPT:
benefits are in P1. think of conditions in which this is useful.

(A) The firm is having difficulty retaining its clients of long standing. - already client are not discussed.
(B) The firm is having difficulty getting business through client recommendations. - yes
(C) The firm charges substantial fees for its services. - yes
(D) The adverse effects of poor performance by the firm are significant for the client. - yes
(E) The client is reluctant to incur risk. - then offer this

----------------------------------------

3. Which of the following is cited in the passage as a goal of some professional service firms in offering unconditional guarantees of satisfaction? - Seeking a competitive advantage

(B) Successful competition against other firms -

--------------------------------------------

4. The passage's description of the issue raised by unconditional guarantees for health care or legal services most clearly implies that which of the following is true?

Such guarantees specify what clients can expect and what the firm will do if it fails to fulfill these expectations. Particularly with first-time clients, an unconditional guarantee can be an effective marketing tool if the client is very cautious, the firm's fees are high, the negative consequences of bad service are grave, or business is difficult to obtain through referrals and word-of-mouth.

(B) The result of a lawsuit of medical procedure cannot necessarily be determined in advance by the professionals handling a client's case.

---------------------------------------------

5. Which of the following hypothetical situations best exemplifies the potential problem noted in the second sentence of the second paragraph (lines 14-17)?
With its implication that failure is possible, the guarantee may, paradoxically, cause clients to doubt the service firm's ability to deliver the promised level of service.

Basically we need to think about a situation in which just by offering such service will raise concerns ; mind that not most service. not post contract. before contract this will come up.

(D) An architect's unconditional guarantee of satisfaction makes clients wonder how often the architect's buildings fail to please clients.

--------------------------------------------

6. The passage most clearly implies which of the following about the professional service firms mentioned in line 22?

(A) They are unlikely to have offered unconditional guarantees of satisfaction in the past. - no
(B) They are usually profitable enough to be able to compensate clients according to the terms of an unconditional guarantee. - no
(C) They usually practice in fields in which the outcomes are predictable. - no
(D) Their fees are usually more affordable than those charged by other professional service firms. - no
(E) Their clients are usually already satisfied with the quality of service that is delivered. - seems the best choice
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Re: Seeking a competitive advantage, some professional service f  [#permalink]

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New post 11 Oct 2018, 01:20
relatively tricky questions sometimes, got 5/6, missed q 4, total time taken 8.14
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Re: Seeking a competitive advantage, some professional service f  [#permalink]

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New post 24 Dec 2018, 14:22
5/6 in 9:20 Last one tripped me up, said A but correct answer E. A is possible but not 100% inferrable. E is.
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Re: Seeking a competitive advantage, some professional service f &nbs [#permalink] 24 Dec 2018, 14:22

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Seeking a competitive advantage, some professional service f

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