It is currently 17 Nov 2017, 18:15

Close

GMAT Club Daily Prep

Thank you for using the timer - this advanced tool can estimate your performance and suggest more practice questions. We have subscribed you to Daily Prep Questions via email.

Customized
for You

we will pick new questions that match your level based on your Timer History

Track
Your Progress

every week, we’ll send you an estimated GMAT score based on your performance

Practice
Pays

we will pick new questions that match your level based on your Timer History

Not interested in getting valuable practice questions and articles delivered to your email? No problem, unsubscribe here.

Close

Request Expert Reply

Confirm Cancel

Events & Promotions

Events & Promotions in June
Open Detailed Calendar

Technical problems at Test Centre

  new topic post reply Question banks Downloads My Bookmarks Reviews Important topics  
Author Message
TAGS:

Hide Tags

Director
Director
User avatar
Joined: 18 Apr 2005
Posts: 543

Kudos [?]: 37 [0], given: 0

Location: Canuckland
Technical problems at Test Centre [#permalink]

Show Tags

New post 15 Jun 2005, 00:37
Folks, what do you think. Let's say that computer freezes or scree blacks out during test. Is possible to ask for test cancellation and request a retake for free? And more importantly, would GMAT people allow that?

Even if they fix the problem in few minutes, you still lost time and are at disadvantage compared to other test takers.

Any thoughts?

Kudos [?]: 37 [0], given: 0

GMAT Club Legend
GMAT Club Legend
User avatar
Joined: 07 Jul 2004
Posts: 5032

Kudos [?]: 452 [0], given: 0

Location: Singapore
 [#permalink]

Show Tags

New post 15 Jun 2005, 07:40
I believe I have read a post regarding this problem. You can lodge your complaint with ETS and they will investigate and react apporpriately. Exactly how, I'm not sure... let me try and find that old post.

Kudos [?]: 452 [0], given: 0

Senior Manager
Senior Manager
User avatar
Joined: 13 Jun 2005
Posts: 252

Kudos [?]: 19 [0], given: 0

Location: Haverhill, MA
 [#permalink]

Show Tags

New post 15 Jun 2005, 08:54
The only thing ETS says is this:

If you have a complaint about the test or the test center, send your written complaint to Educational Testing Service® (ETS®), immediately following the test administration.

Address your letter to "Attention: GMAT Complaints" and submit it by e-mail, fax, or mail:

E-mail: gmat@ets.org

Fax: 1-609-883-4349

Mail:

GMAT—Attention GMAT Complaints
Educational Testing Service
P.O. Box 6103
Princeton, NJ 08541-6103
USA

I believe that if such a thing happens you can cancell the test and get a refund. Then you can schedule an other test.

ETS says that

If technical problems at the test center necessitate canceling your test session or prevent reporting of your scores, you will be offered the opportunity to schedule another test appointment free of charge. Or, you may receive a full refund of the original test fee.

Even though technical problems are generally not the fault of ETS, you may also seek reimbursement for reasonable and documented expenses associated with traveling to the test center. All reimbursements will be made in U.S. dollars.

To request reimbursement, please contact ETS-GMAT Customer Service with the following information within 30 days of your original appointment:

full name
date of birth
mailing address
daytime telephone number
e-mail address
original test date and appointment number
a brief description of what occurred at the test center

do this as soon as you encounter the problem ...
hope this helps
-santosh

Kudos [?]: 19 [0], given: 0

  [#permalink] 15 Jun 2005, 08:54
Display posts from previous: Sort by

Technical problems at Test Centre

  new topic post reply Question banks Downloads My Bookmarks Reviews Important topics  

Moderator: HKD1710

HOT DEALS FOR NOVEMBER
Economist GMAT - Free Free 1-week trial + Free Test
Kaplan Courses - Save $475 $225 Discount + $250 Bonus
Target Test Prep - $800 $50 Discount + $750 Bonus [GMAT Club
Tests and Premium MBA Bundle]
EMPOWERgmat - $99/mo GMAT Club tests included 2nd month
GMAT Club Tests - Free Included with every course purchase
of $149 or more - Full List is here


GMAT Club MBA Forum Home| About| Terms and Conditions| GMAT Club Rules| Contact| Sitemap

Powered by phpBB © phpBB Group | Emoji artwork provided by EmojiOne

Kindly note that the GMAT® test is a registered trademark of the Graduate Management Admission Council®, and this site has neither been reviewed nor endorsed by GMAC®.