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# Telex Mobile Phone Corporation had experienced three straight years of

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SVP
Status: Preparing GMAT
Joined: 02 Nov 2016
Posts: 2021
Location: Pakistan
GPA: 3.39

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18 Mar 2017, 00:41
1
00:00

Difficulty:

65% (hard)

Question Stats:

54% (01:43) correct 46% (01:56) wrong based on 149 sessions

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Source: McGraw Hill GMAT

Telex Mobile Phone Corporation had experienced three straight years of declining market share before its CEO decided to restructure the company. The customer service department was reorganized and given a larger budget and a new management team was brought in to increase the customer experience. After a year under the new structure, Telex’s market share has begun to increase, vindicating the CEO’s decision.

In order to evaluate whether the increase in market share was due to the CEO’s decision, it would be most useful to know which of the following:

A. What portion of the mobile phone market is now controlled by Telex Corporation?
B. Have Telex’s competitors restructured their companies as well?
C. Was the decision to bring in a new management team part of the CEO’s plan?
D. Do surveys of Telex’s former customers show that most of them were dissatisfied with the service they received?
E. Has Telex launched an advertising campaign promoting its new customer service department?

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Director
Joined: 04 Sep 2015
Posts: 525
Location: India
WE: Information Technology (Computer Software)

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21 Mar 2017, 10:53
2
Telex Mobile Phone Corporation had experienced three straight years of declining market share before its CEO decided to restructure the company. The customer service department was reorganized and given a larger budget and a new management team was brought in to increase the customer experience. After a year under the new structure, Telex’s market share has begun to increase, vindicating the CEO’s decision.

In order to evaluate whether the increase in market share was due to the CEO’s decision, it would be most useful to know which of the following:

A. What portion of the mobile phone market is now controlled by Telex Corporation?
Out of scope.

B. Have Telex’s competitors restructured their companies as well?
Out of scope.

C. Was the decision to bring in a new management team part of the CEO’s plan?
Its already mentioned that it was CEOs plan.

D. Do surveys of Telex’s former customers show that most of them were dissatisfied with the service they received?
Correct choice

E. Has Telex launched an advertising campaign promoting its new customer service department?
Out of scope,not given in the argument.
Senior Manager
Joined: 02 Apr 2014
Posts: 474
GMAT 1: 700 Q50 V34
Re: Telex Mobile Phone Corporation had experienced three straight years of  [#permalink]

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14 Feb 2018, 03:03
Telex Mobile Phone Corporation had experienced three straight years of declining market share before its CEO decided to restructure the company. The customer service department was reorganized and given a larger budget and a new management team was brought in to increase the customer experience. After a year under the new structure, Telex’s market share has begun to increase, vindicating the CEO’s decision.

In order to evaluate whether the increase in market share was due to the CEO’s decision, it would be most useful to know which of the following:

A. What portion of the mobile phone market is now controlled by Telex Corporation?
Out of scope.

B. Have Telex’s competitors restructured their companies as well?
Out of scope.

C. Was the decision to bring in a new management team part of the CEO’s plan?
Its already mentioned that it was CEOs plan.

D. Do surveys of Telex’s former customers show that most of them were dissatisfied with the service they received?
Correct choice

E. Has Telex launched an advertising campaign promoting its new customer service department?
Out of scope,not given in the argument.

how does knowing the surveys of former customers help evaluate?

Re: Telex Mobile Phone Corporation had experienced three straight years of &nbs [#permalink] 14 Feb 2018, 03:03
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