Unable to Activate the GMAT Prep Exam Pack 1

Hello,
I purchased both the EP1 and QP1 and was able to successfully activate it on my official workstation.
The screen broke, and I was issued a new system ( the older sent to Apple for fix, and later formatted).
I am not able to activate both the purchased items on my new mac ( OS Sierra)

The correspondent from MBA Str replied saying I would have to re purchase it
I think this is unacceptable.
Kindly help me activate the license and be able to use it.
I logged in on my machine via my id through which I made the purchase.
Please help urgently.

Request id: 18517: and response from MBA Store
"If you do not have access to deactivate the packs from your GMATPrep software, then you will unfortunately need to purchase the item again from mba.com/store."

That seems like an odd response. The Exam and Question packs usually come with 3 activations. Meaning you could install them on at least 2 systems and potentially 3. It is an odd reply from the GMAC rep and it is odd that your packs are not activating. They have worked/activated multiple times in the past.

I don't have many suggestions but I would maybe you try on a Windows machine to see if they go through or try with GMAC again. That's the best I got - they hold all the keys to all of the doors. You can always complain to them or dispute the credit card charge....

Thank u- bb for your quick response...
I even tried the deactivate option but it gives me an error that the product is not licensed.
I presume there should be a way to deactivate it from backend petty easily.
I request and await a response from a GMAC member (OfficialGMAT if you could please help expedite this) here (Been exchanging emails for more than a week with MBA.STORE)

Posted from my mobile device

Hi

I am having the same issue. Recently i got my laptop fixed and therefore had to re-install the GMAT prep software. I was able to download exam pack 1 without any issue but i dont know why i am not able to active exam pack 2. Everytime i try to activate pack 2 it displays that licence has already been used. Has anyone faced this kind of issue? I have already emailed them but no reply as yet.... Please help

I am unable to login to gmat software. It says there is a problem connecting to GMAC servers due to some connectivity issues. has anyone come across this error before ?

Hi gbshrey,

There have been numerous issues reported regarding the GMAC online software. Have you reached out to to the folks at GMAC to discuss your particular issue?