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Unable to find the reinstate option in my gmat account

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siva41
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Unable to find the reinstate option in my gmat account [#permalink] New post   07 Oct 2020, 11:28
I have given my exam in the test centre a month back. After taking it I cancelled my score, but now I wish to reinstate it. But I am unable to find the reinstate option in my account. The status option is blank. Please help me out.
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Hovkial
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Re: Unable to find the reinstate option in my gmat account [#permalink] New post   07 Oct 2020, 11:52
siva41 wrote:
I have given my exam in the test centre a month back. After taking it I cancelled my score, but now I wish to reinstate it. But I am unable to find the reinstate option in my account. The status option is blank. Please help me out.


There should be a reinstate score green "button" option in the test link in your account. Check that ad/script blockers are not operating in your browser and hiding certain elements in the webpage.
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AndrewN
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Unable to find the reinstate option in my gmat account [#permalink] New post   07 Oct 2020, 12:00
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siva41 wrote:
I have given my exam in the test centre a month back. After taking it I cancelled my score, but now I wish to reinstate it. But I am unable to find the reinstate option in my account. The status option is blank. Please help me out.

Hello, siva41. Since a month back definitely falls within the 4 year, 11 month window for reinstating scores, you should have no problem there. The following information can be found on mba.com, here:

Can I reinstate my score if I cancel it?

Yes, you may reinstate a previously canceled score for a fee. To reinstate your score, log into your mba.com account.

Note the following:

  • Canceled scores can be reinstated up to four years and 11 months from the exam date. (This time frame accounts for the five-year validity of a GMAT exam score, with a one month allowance for processing.)
  • If a score is reinstated, the score report will be sent to the initial list of schools that you selected on test day. You cannot modify the list. You will, however, be able to be able to view the list of schools receiving your reinstated score prior to confirming the reinstatement.
  • You can purchase Additional Score Reports to send your reinstated scores to other schools.

If you believe that you should be able to cancel or reinstate your score, but are unable to do so, contact GMAC Customer Service.

I have taken the liberty of activating the link at the end, which directs you to the Contact Us page. Good luck.

- Andrew
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Re: Unable to find the reinstate option in my gmat account [#permalink] New post   07 Oct 2020, 18:49
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Hi siva41,

Did you get things sorted out?
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siva41
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Re: Unable to find the reinstate option in my gmat account [#permalink] New post   08 Oct 2020, 23:32
Thanks a lot for your suggestion Andrew!. I have mailed the customer service along with the screenshot of my account, but it has been more than 24 hrs, but I haven't got a reply yet! Will update once I get a reply.
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nikehartmann
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Re: Unable to find the reinstate option in my gmat account [#permalink] New post   02 Jan 2021, 09:05
Hello, I have had the same problem. The reinstate button is missing. I have taken the GMAT twice and cancelled on both occasions. I was able to resinstate the first score, but am having problems with the second. I called customer service and they were extremely unhelpful and simply passed me onto more managers. Today, the "enter ESR code" button appeared, but nothing else. I thought this would work, so I purchase the ESR code, but whenever I input it, it says "an error occurred". I have called, emailed, and submitted contact forms. Really at a loss and disappointed in GMAC for their poor customer service. Can anyone help me??
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hellothere88
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Re: Unable to find the reinstate option in my gmat account [#permalink] New post   08 Jan 2022, 10:09
Hi did you receive confirmation email after paying for the reinstatement fee? I only received payment confirmation. How long did it take to reinstate the score eventually?
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gmatclubot
Re: Unable to find the reinstate option in my gmat account [#permalink]
08 Jan 2022, 10:09

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