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# We are spending too much on free customer- Rate Please

Author Message
Intern
Joined: 15 Nov 2011
Posts: 3

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13 May 2012, 19:26
"We are spending too much on free customer service after a sale has been made; we need to limit our warranty to two years in order to improve our profit margins. The current lifetime warranty can lead to costs decades into a product's life cycle. Also, we pay our customer service employees a premium because they must possess expert skills across the entirety of our very diverse product line, including products we no longer sell."

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The argument claims that limiting the warranty provided on the products would be a cost effective solution and would turn profitable for the company. However, I cannot agree with the author for the following reasons.

Firstly, the argument states that warranty should be limited. What if the customers purchasing the products now are purchasing them because of the warranty provided on them?. If the warranty on the products is decreased there is all chance that the sales of the company would get impacted.

Secondly, the argument also states that customer service employees are paid a premium because they must possess expert skills across the entirety of diverse product line, including products that are not currently sold. Having knowledge of complete product line is very essential to a customer service employee because this gives an edge for the company in planning it's future products.

In summary, the argument is based on unsubstantiated premises and unproven assumptions. To evaluate an argument, it is important to evaluate the contribution of all factors which can affect the conclusion. The argument fails to consider the effect of several key factors such as positive customer response to free customer service, a suitable substitute to lifetime warranty, if any, and an alternative to higher paid customer service employees. Though the argument may have some merit, unless the argument succeeds in explicating these factors, it represents more of a wishful thinking than logical reasoning.
Intern
Joined: 22 May 2012
Posts: 7

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22 May 2012, 10:32
hi zillion,

please dude- if u dont mind, ur essay is making lots of blunders.

first its an argument-right. so no one is concerned whether u agree or disagree.- as u mentioned in the first paragraph.

the purpose of analyzing an argument essay is to find the how well the argument is reasoned, find the flaws and provide how it can be strenghthened.

To evaluate an argument, it is important to evaluate the contribution of all factors which can affect the conclusion

u mentioned this point - what does that mean. what r u going address with this, instead u could have mentioned that the author's conclusion based on the factors.......................,

any how, i am not a kind of virtuoso or a connoisseur in evaluation-but stil ur essay is not very much cogent.(convincing).

so- i advice u to first learn the strategies for evaluating issue & arguments then start practising.

u can get a score of 3.5-4 out of 6 i guess. all the best zillion.

hi guys, any criticisms or paean( praise) are well received for my review.
Re: AWA - Please rate my essay   [#permalink] 22 May 2012, 10:32
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