nishantd88 wrote:
Hi all,
So I took my GMAT today and had a hitch on the way.
There was some issue with the computer login after the IR section at the start of the quant section. I returned to my seat with about 4 minutes left on the clock. However, I the proctor was not able to log me in into the computer successfully after the break due to some error with the authentication service. He had to go out of the room and fix it. The time taken extended beyond the 8 minute break and took up about 3 minutes of my quant section. So basically I had to start my quant section with 72 minutes time remaining despite the fact that I was back in my seat on time and the delay was purely due to the issue with the center.
Though it didn't have a drastic effect, I did get a bit nervous due to the lost time and I believe I might have made a mistake early on in the section and I also had to rush a bit at the end. I believe this might have led to a slight fall in my quant score. I have usually been scoring 51 consistently in the mocks, but I ended up with a Q50.
The nervousness probably stayed along and I ended up with a score about 20 points below what I was scoring on GMATPrep mocks. Given an option, I wouldn't mind retaking the test.
So I have a few questions in this regard
1. If I raise a complain about this what are the chances of me getting a reschedule?
2. Within how many days do I have to raise the issue?
3. Do I just have to write a mail to pearsonvue or is there any alternate or additional step that needs to be done too?
GMAT policy states that one reason to get in touch with customer support is if you lose "exam time". If you really want to take the exam again, you can call or email Pearson VUE customer support and raise this issue (no other step is required, has to be done within 1 month). I'm just a little concerned that they might say that you should have lodged a complaint at the center itself. They've done that many times for test takers with valid concerns.
As for your score, keep in mind that a 20-30 point difference is expected, as there's no guarantee that you'll get exactly the same score on the GMAT as on the GMATPreps.
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