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I have korean windows and the kaplan cd gives korean characters for some of the mathematical signs and alphabets. I contacted Encore Software, the company which handles the problems of kaplan software..they asked me call up on their toll free number in the US. i tried calling them here (I am in Korea), but could not connect........
if someone of u can call them up and ask what is the problem i would be very thankful......please find my email to encore software in red........and their reply in blue.......thanks again
Dear Sir/Madam, I have bought a Kaplan CD-Rom, "Higher Score on the GMAT", ID no. 126201-04, Win v4.0. I have a Pentium Celeron, 128 MB RAM, Rage Fury Pro/Xpert 2000 Pro video card and Windows 98, Korean version. I have no problem with the graphics and the sound. I am having a problem with the fonts. I can see Korean characters in place of some of the mathematical signs and I also see Korean characters in place of some english characters. So I cannot fully understand the explanations and the questions. I would appreciate a quick response, as I am planning to take the GMAT in some time now. As far as I understand, it seems to be a font problem, maybe some font has not been installed on my PC. For your reference I am listing below the fonts that are installed in my PC, in the c:\windows\fonts directory.
Thank you for contacting Encore Software's technical support department
Thank you for contacting Encore Software with your question. Unfortunately we are unable to resolve your issue through email. To remedy the problem that you are experiencing with your software please call our Technical Support department at 1-800-507-1375 and a Technical Support representative will assist you. Our hours of operation are Monday through Friday 8am to 12pm Pacific time.
About this issue, it seems to appear this trouble in asia version of window. I also have the same trouble on kaplan's CD-ROM.
My OS is taiwan version of window.
I hope to obtain resolution to tackle it if bb can post the answer after communicating with kaplan.
thanks for your efforts.......i appreicate your help...
installing windows is a headache......i am not a computer guy......
so maybe i will go to my friend's place to take a test
thanks a lot again......
surprisingly powerprep CD has no problems.......so atleast I can take those 2 official tests peacefully
I understand that you probably thought of all the possible ways, but getting a copy of Win200 Eng on your machine would be a relief - it installs within an hour and it does not interfere with the existing system, so you could wipe it after you are done - you coudl just ask somebody to do this for you, though operation requires punching 3 keys and making 2 selections. (let me know if you decide to do this, I will send you directions).