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Manager
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Joined: 28 Feb 2003
Posts: 100
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Kudos [?]: 3 [0], given: 0

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Help Required [#permalink] New post 06 Jun 2003, 15:57
Can someone in the US help me with my problem?

I have korean windows and the kaplan cd gives korean characters for some of the mathematical signs and alphabets. I contacted Encore Software, the company which handles the problems of kaplan software..they asked me call up on their toll free number in the US. i tried calling them here (I am in Korea), but could not connect........

if someone of u can call them up and ask what is the problem i would be very thankful......please find my email to encore software in red........and their reply in blue.......thanks again

Dear Sir/Madam,
I have bought a Kaplan CD-Rom, "Higher Score on the GMAT", ID no. 126201-04, Win v4.0. I have a Pentium Celeron, 128 MB RAM, Rage Fury Pro/Xpert 2000 Pro video card and Windows 98, Korean version. I have no problem with the graphics and the sound.
I am having a problem with the fonts. I can see Korean characters in place of some of the mathematical signs and I also see Korean characters in place of some english characters. So I cannot fully understand the explanations and the questions. I would appreciate a quick response, as I am planning to take the GMAT in some time now.
As far as I understand, it seems to be a font problem, maybe some font has not been installed on my PC. For your reference I am listing below the fonts that are installed in my PC, in the c:\windows\fonts directory.

Thanks in advance, and expecting a reply soon

Bhavesh R S



Font list

DESKTOP INI 67 98-06-26 20:01 DESKTOP.INI
BATANG TTC 15,513,384 98-06-26 20:01 BATANG.TTC
GULIM TTC 12,749,060 98-06-26 20:01 GULIM.TTC
ARIBLK TTF 103,992 98-06-26 20:01 ARIBLK.TTF
COMIC TTF 63,040 98-06-26 20:01 COMIC.TTF
COMICBD TTF 55,892 98-06-26 20:01 COMICBD.TTF
IMPACT TTF 126,056 98-06-26 20:01 IMPACT.TTF
VERDANA TTF 109,724 98-06-26 20:01 VERDANA.TTF
VERDANAB TTF 108,256 98-06-26 20:01 VERDANAB.TTF
VERDANAI TTF 123,824 98-06-26 20:01 VERDANAI.TTF
VERDANAZ TTF 124,712 98-06-26 20:01 VERDANAZ.TTF
WEBDINGS TTF 113,536 98-06-26 20:01 WEBDINGS.TTF
ARIAL TTF 273,020 02-10-05 0:04 ARIAL.TTF
ARIALBD TTF 284,560 02-10-05 0:04 ARIALBD.TTF
ARIALBI TTF 221,756 02-10-05 0:04 ARIALBI.TTF
ARIALI TTF 200,684 02-10-05 0:04 ARIALI.TTF
COUR TTF 297,660 02-10-05 0:04 COUR.TTF
COURBD TTF 306,688 02-10-05 0:04 COURBD.TTF
COURBI TTF 228,796 02-10-05 0:04 COURBI.TTF
COURI TTF 238,088 02-10-05 0:04 COURI.TTF
LUCON TTF 107,820 98-06-26 20:01 LUCON.TTF
SYMBOL TTF 69,464 98-10-16 8:15 SYMBOL.TTF
TAHOMA TTF 198,864 98-06-26 20:01 TAHOMA.TTF
TAHOMABD TTF 195,956 98-06-26 20:01 TAHOMABD.TTF
TIMES TTF 322,824 02-10-05 0:04 TIMES.TTF
TIMESBD TTF 326,072 02-10-05 0:04 TIMESBD.TTF
TIMESBI TTF 233,892 02-10-05 0:04 TIMESBI.TTF
TIMESI TTF 241,972 02-10-05 0:04 TIMESI.TTF
WINGDING TTF 81,328 98-06-26 20:01 WINGDING.TTF
OSAFONT FON 93,184 00-06-28 0:00 OSAFONT.FON
MTEXTRA TTF 7,656 97-07-11 0:00 MTEXTRA.TTF
WST_CZEC FON 18,880 01-10-08 13:59 wst_czec.fon
WST_ENGL FON 18,880 01-10-08 13:59 wst_engl.fon
WST_FREN FON 18,880 01-10-08 13:59 wst_fren.fon
WST_GERM FON 18,880 01-10-08 13:59 wst_germ.fon
WST_ITAL FON 18,880 01-10-08 13:59 wst_ital.fon
WST_SPAN FON 18,880 01-10-08 13:59 wst_span.fon
WST_SWED FON 18,880 01-10-08 13:59 wst_swed.fon
ARIBLK_0 TTF 117,028 98-11-10 14:52 ARIBLK_0.TTF
TT0003M_ TTF 36,548 98-11-02 18:08 Tt0003m_.ttf
TT0004M_ TTF 36,584 98-11-02 18:08 Tt0004m_.ttf
TT0005M_ TTF 36,852 98-11-02 18:08 Tt0005m_.ttf
TT0006M_ TTF 36,520 98-11-02 18:08 Tt0006m_.ttf
COMIC__0 TTF 126,364 98-11-10 14:52 COMIC__0.TTF
COMICBD0 TTF 111,476 98-11-10 14:52 COMICBD0.TTF
IMPACT_0 TTF 136,076 98-11-10 14:52 IMPACT_0.TTF
VERDANA0 TTF 139,640 98-11-12 8:18 VERDANA0.TTF
VERDANA2 TTF 136,032 98-11-12 8:18 VERDANA2.TTF
VERDANA4 TTF 154,264 98-11-12 8:18 VERDANA4.TTF
VERDANA6 TTF 153,324 98-11-12 8:18 VERDANA6.TTF
WEBDING0 TTF 118,752 98-07-10 8:47 WEBDING0.TTF



Thank you for contacting Encore Software's technical support department

Dear customer,

Thank you for contacting Encore Software with your question. Unfortunately we
are unable to resolve your issue through email. To remedy the problem that you
are experiencing with your software please call our Technical Support department
at 1-800-507-1375 and a Technical Support representative will assist you. Our
hours of operation are Monday through Friday 8am to 12pm Pacific time.

Sincerely,

Encore Software
Kaplan GMAT Prep Discount CodesKnewton GMAT Discount CodesGMAT Pill GMAT Discount Codes
Expert Post
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 [#permalink] New post 06 Jun 2003, 18:48
Expert's post
I will call them and will either get a reply or an international number.


1-800 usually dont' work from outside :cry:




We'll finally get it :pc


I actually thought you got rid of the problem already, sorry :oops:
Expert Post
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Affiliations: UA-1K, SPG-G, HH-D
Joined: 04 Dec 2002
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GMAT 1: 750 Q49 V42
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Followers: 2159

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GMAT ToolKit User Premium Member CAT Tests
 [#permalink] New post 06 Jun 2003, 20:11
Expert's post
They work Mon-Fri 8-5, not 12

so, you will have to wait till monday.
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 [#permalink] New post 06 Jun 2003, 22:07
thanks bb........u are a great help.....
Expert Post
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Affiliations: UA-1K, SPG-G, HH-D
Joined: 04 Dec 2002
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GMAT 1: 750 Q49 V42
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Followers: 2159

Kudos [?]: 7587 [0], given: 3623

GMAT ToolKit User Premium Member CAT Tests
 [#permalink] New post 06 Jun 2003, 22:09
Expert's post
brstorewala wrote:
thanks bb........u are a great help.....



Anything for the Director :wink:

Congratulations with the new Title.....
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 [#permalink] New post 07 Jun 2003, 01:30
About this issue, it seems to appear this trouble in asia version of window. I also have the same trouble on kaplan's CD-ROM.
My OS is taiwan version of window.
I hope to obtain resolution to tackle it if bb can post the answer after communicating with kaplan.
Expert Post
Founder
Founder
User avatar
Affiliations: UA-1K, SPG-G, HH-D
Joined: 04 Dec 2002
Posts: 12009
Location: United States (WA)
GMAT 1: 750 Q49 V42
GPA: 3.5
WE: Information Technology (Hospitality and Tourism)
Followers: 2159

Kudos [?]: 7587 [0], given: 3623

GMAT ToolKit User Premium Member CAT Tests
 [#permalink] New post 09 Jun 2003, 15:47
Expert's post
Hm...

I waited for 20 mins on the phone and could not wait longer, so I did not get to talk to them any.

I will call on Tuesday from "work" while "working" hang on a bit more.
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 [#permalink] New post 10 Jun 2003, 05:49
sorry for the trouble......

thanks for your efforts......

if it is very incovenient, it is ok if you don't call.......i will try to arrange something.......
Expert Post
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Affiliations: UA-1K, SPG-G, HH-D
Joined: 04 Dec 2002
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Location: United States (WA)
GMAT 1: 750 Q49 V42
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WE: Information Technology (Hospitality and Tourism)
Followers: 2159

Kudos [?]: 7587 [0], given: 3623

GMAT ToolKit User Premium Member CAT Tests
 [#permalink] New post 10 Jun 2003, 12:07
Expert's post
Have you tried the suggestions we had? Changing the regional settings?

I called them and they said they don't support or tested anythingt other than English system. I left my number, but I doubt they will call me back even if they figure something out.


Can you install English Windows? borrow a copy, etc? like win 2000 - in that case you can two systems running independently.
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 [#permalink] New post 10 Jun 2003, 14:10
thanks for your efforts.......i appreicate your help...

installing windows is a headache......i am not a computer guy......

so maybe i will go to my friend's place to take a test

thanks a lot again......

surprisingly powerprep CD has no problems.......so atleast I can take those 2 official tests peacefully :wink:
Expert Post
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Affiliations: UA-1K, SPG-G, HH-D
Joined: 04 Dec 2002
Posts: 12009
Location: United States (WA)
GMAT 1: 750 Q49 V42
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WE: Information Technology (Hospitality and Tourism)
Followers: 2159

Kudos [?]: 7587 [0], given: 3623

GMAT ToolKit User Premium Member CAT Tests
 [#permalink] New post 10 Jun 2003, 17:22
Expert's post
brstorewala wrote:
thanks for your efforts.......i appreicate your help...

installing windows is a headache......i am not a computer guy......

so maybe i will go to my friend's place to take a test

thanks a lot again......

surprisingly powerprep CD has no problems.......so atleast I can take those 2 official tests peacefully :wink:



I understand that you probably thought of all the possible ways, but getting a copy of Win200 Eng on your machine would be a relief - it installs within an hour and it does not interfere with the existing system, so you could wipe it after you are done - you coudl just ask somebody to do this for you, though operation requires punching 3 keys and making 2 selections. (let me know if you decide to do this, I will send you directions).

Otherwise, whatever works! Go for it. 8-)
  [#permalink] 10 Jun 2003, 17:22
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