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Technical problems at Test Centre

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Director
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Technical problems at Test Centre [#permalink] New post 14 Jun 2005, 23:37
Folks, what do you think. Let's say that computer freezes or scree blacks out during test. Is possible to ask for test cancellation and request a retake for free? And more importantly, would GMAT people allow that?

Even if they fix the problem in few minutes, you still lost time and are at disadvantage compared to other test takers.

Any thoughts?
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 [#permalink] New post 15 Jun 2005, 06:40
I believe I have read a post regarding this problem. You can lodge your complaint with ETS and they will investigate and react apporpriately. Exactly how, I'm not sure... let me try and find that old post.
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 [#permalink] New post 15 Jun 2005, 07:54
The only thing ETS says is this:

If you have a complaint about the test or the test center, send your written complaint to Educational Testing Service® (ETS®), immediately following the test administration.

Address your letter to "Attention: GMAT Complaints" and submit it by e-mail, fax, or mail:

E-mail: gmat@ets.org

Fax: 1-609-883-4349

Mail:

GMAT—Attention GMAT Complaints
Educational Testing Service
P.O. Box 6103
Princeton, NJ 08541-6103
USA

I believe that if such a thing happens you can cancell the test and get a refund. Then you can schedule an other test.

ETS says that

If technical problems at the test center necessitate canceling your test session or prevent reporting of your scores, you will be offered the opportunity to schedule another test appointment free of charge. Or, you may receive a full refund of the original test fee.

Even though technical problems are generally not the fault of ETS, you may also seek reimbursement for reasonable and documented expenses associated with traveling to the test center. All reimbursements will be made in U.S. dollars.

To request reimbursement, please contact ETS-GMAT Customer Service with the following information within 30 days of your original appointment:

full name
date of birth
mailing address
daytime telephone number
e-mail address
original test date and appointment number
a brief description of what occurred at the test center

do this as soon as you encounter the problem ...
hope this helps
-santosh
  [#permalink] 15 Jun 2005, 07:54
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Technical problems at Test Centre

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